Background script to change the status of the RITM

[Kiddy1]

CAN WE CHANGE THE STATUS OF RITM through background script?

[BALAJI40]

yes we can change the status of RITM, can i know what you want to update on RITM?

[Ahmed Hmeid1]

var gr = new GlideRecord('sc_req_item');

gr.addQuery('number', 'RITMxxxxx');

gr.setLimit(1);

gr.query();

if (gr.next()) {

gr.state = new state;

//gr.setWorkflow(false) - do this if you want to update the state without running workflow or business rules

gr.update;

}

[shloke04]

Hi,

Yes it can be done using Background Script. Please refer the script below:

Script:

var gr = new GlideRecord('sc_req_item');

var string='active=true';                                       //Replace your query here.

gr.addEncodedQuery(string)

gr.query();

while(gr.next())

{

gr.setWorkflow(false);

gr.autoSysFields(false);

gr.state= '2';                                                                                             //Replace '2' with your Complete status Value

gr.update();

}

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[shloke04]

Hi,

If your query is Resolved, would you mind marking my answer as correct and close this thread.

Regards,

Shloke