When the customer replies to the RITM notification in email, the inbound action accepts the reply and updates the RITM. The RITM notification sees the update and sends a notification to the customer. I don't want the Notification to send email when...
Is there a way to customize the header search bar? My client has asked that when this filter is applied in, the search bar the conditional operator should not be ">=" but "*/contains" instead. HELP
How to hide the formatting toolbar for an html variable on catalog item? expected output is
What is the best way to provide agents with the knowledge they need to fulfil service catalog requests? Our agents handle these requests within the Service Operations Workspace. Currently, they must manually search for relevant knowledge base article...
Hi All, Very stuck here - we have a user who doesn't seem to be receiving engineer update notifications that other identical users in the domain (same roles etc.) are getting. Conditions below: Are there any obvious reasons that could lead to this i...
Good evening.!I have an Order Guide, where I have 1 Catalog Form (Maintain items - (which generates a RITM)) and 2 Record Producers which generates an Incident and a Generic Request.So, when I submit all together, no errors comes, and tickets are cre...
There is no Edit Translation button for catalog item in draft. Right now, we need to publish it first to get the button, but we need to have the translation in place before we can publish the catalog item.
I have a catalog item and a flow which I've assigned as the process engine. The flow itself looks at the data and determines which table the record should be going to, then creates the record. Ultimately the process serves more as a record producer ...
I have a requirement to enable auditing and add activity formatter for a custom table. But Im not sure if its correct to enable audit to all tables. Will it impact performance and storage space?Additionally, what are the factors I should consider bef...
Hello, I'd like the 'Submit' button for new Change Requests to not redirect users to previous screen, rather redirect them to their new Change Request.I found the UI Action of 'Submit' on table 'Global', I just don't want to mess it up by doing stuff...
Hi All, Please guide on, how i can export data into excel [.xlsx] via script. Regards, Suresh.
HiCan anyone please help me with code correction for the ui page:I'm not able to submit catalog item when we clicked on confirm button in servicenow during submission of catalog item request, im getting an dialog box but after clicking on confirm but...
Hi everyone,I'm currently facing an issue with the Discovery tool. Here's what's happening:We had a user travel to another country, and Discovery scanned while they were abroad. As a result, the location of their US assets was updated to a site in Ge...
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?, then approval will go line manager's manager which we are going to implement.Could any...
So we have a Problem that has a few Incidents have been manually attached to it from the related list on the Problem record The way I believe it should work is that if I go into one of those Incidents (ex INC0025026) I should see this Problem in its...
