for a service request i am trying to consider business days only in a specific requirement where i am using schedules of the user to check it. But all i can see is it only considers weekend and not the holidays associated with the schedule. Can anyon...
Me and my team have been going back and forth on this scenario for a few days and I was interested to see how other teams document these issues. Scenario: User’s laptop is not booting, because of this they are unable to launch their Project Manageme...
Received a request to add to the Activities/Filtered on Stories to include emails (autogenerated or correspondence).While I was able to do that in Story using a VTB View, they do not appear on the Card view on the VTB Can this be done? If so, how? ...
In Sow ServiceNow restricts records after count 20 for a few users in the popup for the reference fields. When show record count is changed to 20 from 100 it displays all the records without any restriction. What is the issue with the configuration a...
Hi, Can anyone please tell me how to Update the Service field on the Incident table to only allow selections of Application Services. Regards, Sarabjeet
Hi community, could you advise please if Knowledge Management Advanced and Knowledge Management Advanced installer plugins can be installed free of charge (included in the license) for a client with ITSM Pro. The client would like to utilise features...
Hi All , I had question with ATF. So posting question if someone can help!i used "Click on UI action " test step. The purpose of that ui action is it will open a new form and primary ticket will be the ticket number which was updated in the current ...
I have successfully integrated two ServiceNow instances using REST API and Business Rules, specifically focusing on the incident table. This integration ensures that when an incident is created in one instance, it is automatically reflected in the ot...
Dear community, when a survey is sent to a user after his incident is closed, is there any way to get also the details for the each survey result, to also have the details like Incident Number, Service offering etc.?So that to analyse, like, 60% of t...
Hello community, Let's say I have a catalog item called "XYZ" now I want to know in which portal and what is the exact location in which the item "XYX" is present. This should in portal Thanks in advance ☺️
Hi All Whenever i search for knowledge article on Employee Center portal,all articles are present in the portal but when i try to open anyone of the Article it is showing as "Record not found" and in url as sys_id as undefined.But when i tried to ope...
Hi,How can I copy the value selected in the select_the_approver variable (referencing the sys_user_grmember table) to the approver variable (referencing the sys_user table) on a ServiceNow catalog item form? The goal is to automatically populate the ...
Requirement : There are two fields referenced to user table Field 1 : Requested for ( manager is selected in this field ) andField 2 : What is the name of the employee ( referenced to user table ) When manager name is selected in field1 then all us...
Hello Team,While doing learning course in ITSM got a question or step like "Locate and select Platform User [platform.user]."can you tell me exactly what does it mean RegardsVinod
How to find the list of integrations present in ServiceNow
