background script to close the ritm?

[lakng]

please someone provide me the background script to close only the targeted RITM records.

not all in sc_req_item table/ sc_request table

i will have a few RITM record numbers.

through background script i have to close only given RITM and REQ, not for remaining records or workflow.

[Ankur Bawiskar]

@lakng 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Jahnavi7]

Hi Ankur,

I tried that works on request but not on sc_task.

My requirement is For 1 request item i have 2 task . how can close those two task. I can't do that with single task numbers I have bulk to autoclose can you please tell me how can I do that.

Thannks,

Jahnavi

[Ankur Bawiskar]

Hi,

you need to query sc_task for that RITM and update all of those

Regards
Ankur

[Prasanna24]

Hi all, I have a requirement to close the ritm using workflow script (state, assignment_group, owner) fields need to be set and additional comments as well. Any help would be useful