How to configure sc_request stage which is auto approving.
You can see at the bottom right, the stage is Request Approved (Approved ) .. which is actually auto approving ...How can I stop that. Please guide.
Forum Posts
Checks for UI actions that differ from baseline
Hi, Can any explain what is the baseline? There are a number of scan findings with Checks for UI actions that differ from baseline.
excluding certain attachments from being included in an incident
Hello All, I'd like to see if someone can help. I have this script in an inbound email action. so when someone emails a company email address, an incident gets created. I'd like see if I can add code so that only files with the extension .pdf that ar...
Before Query Business Rule Incident
Hello, I am looking to create a before business rule query that involves only snc_internal users. We have different departments that require access to incidents when a user from either department A or department B submits an incident with a specific...
How to show percentage in reports instead of giving count on the pie ?
Here I have created a report on incident using type as donut, and i want to show percentage of incidents by priority, if you see below, percentage is showing below the donut, i want to show it on the donut,
Resolved! Task Priority should be populated according to the RITM Priority
Hi all, Currently the RITM and Task priority is set to None. However, when a manager decides to select either a priority of 1,2,3 0r 4 on the RITM, the same priority has to be reflected on the Task. We have multiple catalog items therefore changing ...
Unable to see variables in the Catalog Task
Unable to see catalog variables for an ITIL user but visible for an admin user. It was working prior to upgrade of the ServiceNow instance to Rome. I have followed the following -- Removed all the variables from the slush bucket of the flow designer ...
What is best practice and definition of Support Group?
What is best practice for support groups, should they be a set of teams or defined by application, so a support group per app? What are lessons learned in how to define what a group should be?
Resolved! Flow Designer: search for incidents that has attachments
Dear Community.We have a requirement to delete attachments for incidents of a certain subcategory which are older than 6 months. This is about data protection and personal data....I have built a flow in Flow Designer (thanks to Chuck for the great tu...
Create Ticket with the help of email
Hi All, Hope all good. I've enabled the functionality as create a ticket via email. It's working as expected. When non account holder email send an email I should reply as you are not a valid user to update the ticket. I followed below steps but I te...
When a user is subscribed to a Knowledge article/base and the user criteria changes, do they still receive notifications?
Hi everyone, When a user subscribes to a Knowledge Base or Knowledge article to receive email notifications, what happens if the user criteria on the base or article changes and the subscribed user no longer has access? Will they remain subscribed an...
User preferences meaning
can anyone explain what is the use of user preferences under the user administration module
Service Catalog review process
I am trying to bring in a process so that Catalog owners can review the catalog items annually. I am struggling to figure out what would be the best action items which they can review annually. I have few in mind mentioned below. 1) No of catalog ...
How to capture the changes of a field in Activites ?
Hi All, I need to capture one field value in Activities section if it is changes. And I checked-in the field check box in Filter activity. Still it is not showing, if it is updated. Any suggestions?
How to set a view as default for all users
I have created an new view for the Change form and would like it to be the default view for all ITIL users. How would I achieve this?Thank you
