Resolved! All resolved Incident tickets of last month will get auto closed on every 1st of current month.
Hi please let me know the code All resolved Incident tickets of last month will get auto closed on every 1st of current month.
Forum Posts
Scheduled Report's Condition script is not working properly
Hi, I need my report to run only on weekdays. For this I am using the below script. The issue is, it has run even on Saturday, and didn't trigger on Sunday and Monday. Whatever the number my instance is updating for the day, the below condition gets ...
In Change request normal form skipping the second group approval
Hi all In Normal change form when I approving the member in assess state it is approving and moving direct to schedule state by skipping the Authorize state and it auto approving the second group also There is one business rule in the form if I Ina...
TypeError: Cannot read properties of null (reading 'location')
After upgrading to rome the issue got created. There is an excel link(download) in the catalog item.When the user clicks it an excel file gets downloaded but for few users when they click on it the content pane becomes empty as in the attached image ...
Resolved! For KB_knowledge report getting error - Access to this content denied based on report_view ACLs.
For table: KB_knowledge report getting error - Access to this content denied based on report_view ACLs. Thank in Advance...
Resolved! any good tutorial on reverse if false for UI policy
Hi, Can anyone provide proper tutorial on Reverse if false property? It's so confusing to me. Kindly help. Regards Suman P.
Why is the filter option "Is One Of" not available on every filter?
Hello Experts, Needed documented help to understand why the "is one of" filter available only on choice type fields and not reference fields. Thanks.
Resolved! Is there workaround to update the name in Activity Log?
I need to update the name captured in Activity log for some of records in ServiceNow due to business requirements. I have checked in sys_audit table and update User field but no luck and I am unable find records in sys_history_line table. Could you p...
How can I know if a role is licensed or not?
Hello, I want to know if a role is licensed or not. Is there a document or reference I should know that shows a list (for example) of roles and their associated licenses. In my case, the role I want to know if it's licensed or not is catalog_manager;...
Resolved! How to write contains in a query?
I have created a related list in the problem record like below screenshot... It was working fine, but I need some modifications.. based on below logic.. I am comparing whether there is any similar short description is existed or not but here I need t...
How to send notification for every 2 business days
Hi , My requirement is to send notification for every 2 business days in change request. Thnks in advance.
Resolved! Want to show 4 fields only on Service catalog task
Hi, Requirement - I have created 4 variables on service portal which is not mandatory field(It should not visible on service portal form) but when i will submit the form it should not visible on RITM as well but should be visible only on Catalog tas...
onSubmit client script should not use asynchronous AJAX methods, why ?
Hi Team , As part of Health scan initiative, we have received recommendations from ServiceNow for code improvement. i.e, Recommendation : onSubmit client script should not use asynchronous AJAX methods steps to resolve : Use a synchronous AJAX call (...
Resolved! Create Record in custom table from a workflow
Hi All, I have a requirement to take values from the task variables and insert records in a custom table. i.e there is a variable in the catalog task table 'transfer number' which will have comma separated values 1234567890,34567890,..once the task i...
Stop the approval notification
Hi all, I have created one application and its similar to change request. So in that application when the ticket is created and the approver is there so it will set the field as requested and dur to this servicenow standard br is triggering i just wa...