Hi, I cloned an existing widget but changes made are not reflecting on the Service Portal (I see the change on the widget itself but not on the Portal). Considering there is a new ID on the cloned widget, I am guessing this might need to be updated s...
Is anyone aware if there is On-Call Schedule Module is paid or Free cost ?
Our security team is needing to add a specific rule for ServiceNow emails to our spam filter and is needing the sender hostname to do so. I've tried looking through the email properties in my instance but I am not finding anything. Any help would b...
Hi,I want to add dates to a date/time field in catalog item. Below is the code I am using but it is not working.Client Script :-function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; }//Type appropriate...
HI all,Can we Bulk delete "Draft" knowledge articles from Knowledge List View using UI Action from the List Choice?Thanks
How to add "Attachment paperclip" button on top of the catalog item in Kingston version? Note - I have the attachment clip at the bottom but want at the top as well with same functionality. Can someone help with the steps?
Hi All , Can someone help me with my requirement . I created a check box on a catalog item forma and when user checks it , then a pop up message should appear notifying user some info . I create a onchange client script on that catalog item as show...
I'm looking to do a list csv export of all incident tickets. There doesn't appear to be way to include work notes and comments. We have a production instance which is retiring at the end of the month, we need to export all incidents tickets for futur...
I have a table with too much columns. some of them just need to be shown for special groups of users, in the form it works fine but they still appear in the available columns in when i try to Personalize list columns.
Hello, I am loading csv file however i am getting error - data contains 12 columns, expected 19 Actual data it starts from row number 3.So i selected properly row 3 while loading data in load data. For first run it works fine and i got all records pr...
We are trying to map a variable on a record producer to a teamspace table (tsp2_demand). The variable type is multiple choice, and the field type on the table is Choice. We have set up the Question Choices on the variable (attachment1) to match the C...
Missing the Ref:MSG string in my email hence the request does not get approved when button is clicked. How can i fix this issue and where do i look? The "omit watermark" box is unchecked. var _waterMark = ''; var gr = new GlideRecord('sys_watermark')...
Hi, Can anybody please tell me How to Hide/Suppress Standard Change Forms on Service Portal not make it inactive but only hide from portal not backend. Like we we have for catalog items to hide from portal. Thanks in advance. Vaishnavi
Hello, I have an "Approver" receiving two approval request email notifications for the same ticket which also generates two approver requests. I checked the workflow and notification to see why this might be happening but didn't see anything in parti...
Hello, unfortunately I cannot select all users in my developer instance for impersonation. Does anyone know how I can add them again? Some are visible and some are not. Thank you very much. Max
