Hi all, Can anyone point to definitions of each of the statuses within each of the phases of a service/service offering? For example, Pipeline has a number of statuses, and so does Catalog, but I can't find any definitions for each of these statuses,...
I have an issue where I get a flow to work properly, then it fails with an error "is not a valid record". Once it fails, the only way to resolve the issue is to copy it to a new flow. Has anyone seen this before? Thank you in advance! Screenshots b...
Hi, From my browser I can see that it is using TLS 1.2 How to check if your MID Server and integrations are compliant with the TLS 1.2 requirement as per the recent communication sent out - Support and Troubleshooting (servicenow.com) - I found t...
Hi, I'm hoping someone with good scripting skills can help me -- I will be able to test this and resolve it myself shortly, I'm sure...but unfortunately I don't have access to my test environment right now. I am trying to write an inbound email actio...
Is "com.snc.walkup" Walk up experience free?
I have a Business rule which is triggering an event, but not sure what script the event is triggering. Would like to know the ways to find.
Hello Experts, For one read only field edit access is given to a particular user group and now when the group member edit that field, the new value is not getting saved after clicking on save button instead of that previous value is showing. Here I h...
Hi there,Through a SelfServicePortal (SSP) form ("Record Producer"), I want to create or edit an Knowledge Article.Creating one works, although the Workflow State keeps being "Draft"; it won't become "Published".I have tried several options to solve ...
Hey, I have the task to make it possible for itil users to share their created templates. So far I just found out that a user in general needs to be a member of the template_editor role to be able to create a template. But this is not enough to shar...
Question: Is it possible to write a "Before \ Query" Business Rule that does not run on a child table?For instance, I want to create a new "u_incident2" table which extends the incident table and then write a Business Rule that will only run on the i...
Hi All, I have created a record producer in my PDI and I am trying to populate the CI field on an incident record by grabbing the information form the asset table. Is it possible to dot walk from the record producer or do I have to use a script inc...
How can we restrict users to create P1 and P2 incident with less complexity , We want only service desk should have ability to create P1 and P2 tickets
How to hide the checkbox variables in Ritm when they are unchecked and show only checked variables It is showing all variables can i know which catalog client script i should use
There is a business rule called "task closer" running. One of the condition is when active changes to false --> state changes to "3" --> for change request table it is "Closed Successful". I need this to stop running for "change_request " table,
Hi All I have a requirement to create inbound actions for multiple email boxes that are in non servicenow domain.Servicenow to read emails sent to each mailbox and based on the mailbox the created ticket to be routed to it specific assignment gro...
