Below script in nor working correctly

[keval3]

Hi All,

I have written below inbound email action script on sc_req_item table

by using that 2 request are created 1 with proper catalog item and another one in without catalog item please let me know what is issue in my script.

var cart = new Cart();

    // // add in cart, substitute your catalog item sys_id

    var item = cart.addItem('49dd78a3db427c50eeb8026dd3961902');

     cart.setVariable(item, 'description', email.body);

     cart.setVariable(item, 'contact_type', 'email');

     cart.setVariable(item, 'requested_for', '3336eb92dba9dc10a73ddf0bd39619bd');

    cart.setVariable(item, 'subject', email.subject);

    var rc = cart.placeOrder();

  Thanks & Regards

KP

[Brad Bowman]

Try instantiating the cart with a unique ID

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);

[keval3]

Hi Brad,

After using that only one ticket has been created but without item. kindly find below screen snap.

Regards,

KP

[Runjay Patel]

Hi @keval3 ,

Use below code.

var id = GlideGuid.generate(null); // Generate a unique GUID for the cart
var cart = new Cart(id); // Instantiate a new cart with the GUID
var item = cart.addItem('Put sys_id of your catalog ite.'); 
cart.setVariable(item,'put your variable name ','your variable value');
cart.setVariable(item,'put your variable name2 ','your variable value2');
var request = cart.placeOrder(); 
//Example...
// Add the catalog item using its sys_id
var RITM = cart.addItem('060f3afa3731300054b6a3549dbe5d3e'); // sys_id of the catlog item
// Set variables for the catalog item
cart.setVariable(RITM, 'ram', '16');       // RAM size
cart.setVariable(RITM, 'os', 'win10');     // Operating system
cart.setVariable(RITM, 'storage', '1tb');  // Storage capacity
// Place the order
var request = cart.placeOrder(); 

You can visit https://servicenowwithrunjay.com/create-ritm-using-cart-api-in-servicenow/ for more detailed info.

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Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
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[keval3]

Hi Runjay,

I apply your code in my inbound as you can see in below screen snap 3 tickets has been create at same time.

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

    // Implement email action here

    var id = GlideGuid.generate(null); // Generate a unique GUID for the cart

    var cart = new Cart(id); // Instantiate a new cart with the GUID

    var item = cart.addItem('49dd78a3db427c50eeb8026dd3961902');

    cart.setVariable(item, 'contact_type', 'email');

    cart.setVariable(item, 'sub_heads', 'nurture_business');

    var request = cart.placeOrder();

    //Example...

    // Add the catalog item using its sys_id

    var RITM = cart.addItem('49dd78a3db427c50eeb8026dd3961902'); // sys_id of the catlog item

    // Set variables for the catalog item

    cart.setVariable(RITM, 'contact_type', 'email'); // RAM size

    cart.setVariable(RITM, 'sub_heads', 'nurture_business'); // Operating system

    //cart.setVariable(RITM, 'storage', '1tb');  // Storage capacity

    // Place the order

    var request = cart.placeOrder();

})(current, event, email, logger, classifier);