Best practices and guidance on how to tag knowledge articles and improve search results to be more refined.

[Prabha]

Hi,

Would like to understand what are the best practices and guidance on how to tag knowledge articles and improve search results to be more refined.

Thank you

[Priyanka Vasant]

Hello Prabha,

please mark helpful or correct if you found it as useful.

[Megha Padale]

Hi Prabha,

refer the links below, these definitely help you:

https://usu.service-now.com/kb_view.do?sysparm_article=KB0014728

https://community.servicenow.com/community?id=community_question&sys_id=ba1987e1db5cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=bfd7072ddb1cdbc01dcaf3231f96...

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.