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Resolved! How to Stop SLA based on Catalog Task State Field changes?

Hello All, I have a requirement where I am attaching SLA on sc_request (Request Table) where the Start Condition is "State" changes to "Work In Progress" and the Stop Condition is "State" of the Catalog Task changes to "On Hold". How can I achieve th...

Adding radio button in Form Personalization

How to add an Option / radio button Field in Form Personalization?Currently following Field Types are available:Type:ChoiceColorCurrencyDate-TimeDecimalDue DateDurationHTMLImageIntegerJournalListPriceReferenceString SuggestionTimeTranslated HTMLTrans...

royat12 by Kilo Explorer
  • 15443 Views
  • 10 replies
  • 11 helpfuls

Multiple requested item using MRVS

Hi, I have a catalog item with one multi row variable set.I want to create multiple requested item based on number of rows in the MRVS.Suppose there are 3 rows in the MRVS, then i need 3 requested item tagged under one request.How can i achieve this?

How to add conditions to Catalog Task

Hi All, I have an issue how to add conditions to my catalog tasks.We are using one flow for all of the items but currently I am working on catalog item in which I have three situations:In first variable user check if he wants to 1. Create, 2. Change ...

Kasia5 by Tera Contributor
  • 243 Views
  • 1 replies
  • 0 helpfuls

Resolved! Unable set User Criteria Inclusion for SoW Tier 2 / 3 Landing Page

Hello all,  I have been trying to set different landing pages on SoW (Service Operations Workspace) However, when It comes to SoW Tier 2 / 3 Landing Page, I am unable to select user criteria under user criteria Inclusion related lists. Please refer t...

Alp Utku by Mega Sage
  • 865 Views
  • 1 replies
  • 0 helpfuls

how to use parm 2 in email script and fetch data

Hi All,I have a scheduled job from where i am triggering an event and sending parm2,i want to use this parameter in my email script to glide data from incident table. gs.eventQueue("eventname","current", parm1, parm2);now i want to use parm2 which co...

Priya75 by Tera Contributor
  • 1538 Views
  • 2 replies
  • 5 helpfuls

Email is not autoreplying with a notification to caller

Hello, My company created two email addresses to be used when a user is putting in a incident request. We noticed one email address sends the user an auto reply/notification stating we received their incident request but the other email address doesn...

SParker12 by Tera Contributor
  • 224 Views
  • 2 replies
  • 0 helpfuls

portal request not found

Hi , I have a before query business rule running on request tables , it will restrict the the user for a specific group to view the records . but when the user is requesting item from service portal it pop up a message request not found for the user ...

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Best way to import Assets to HAM

We are starting to use our Asset mgmt. module and I would like to import an initial dump of 600 assets (laptops & printers).I will be doing an import however I think it may have to be done as 2 separate imports. I noticed the Hardware Assets form (al...

Resolved! How do I convert a date format

I have a Script Include/Client Script that adds 27 months to a date field, the problem is it changes the date format to 2023-09-12 instead of 09-12-2023. How can I update the client script to show the correct format?

John H1 by Tera Guru
  • 685 Views
  • 5 replies
  • 0 helpfuls

Cart price is not adding

Hi Team, Catalogue item costs are not updated in the Service Portal.The total price is not updating when we check the checkbox variable.The price is 10. If we checked the test price, it should be changed to 10 + $24.9342 = 34.9342.But it is not updat...

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