Hi All, I am triggering a catalog item using an inbound email action where in a request gets created. But I see request short description and description fields are empty. Inbound email is on sc_cart table. I am writing short description and descript...
Hi Al I have a requirement that need to send send a email notification to "Author ,KB owner and content owner" Whenever a knowledge article reaches 60 and 30 days before Valid to date?If need to send warning notification exactly if valid to have d...
Hi All , I have a requirement where for my normal change requests it should trigger the function CNC() [in the function I am skipping assigned to and requested by from getting the approval emails ] the event nc.approve.inserted but the below script i...
Hi All, I have a related link UI action on incident form, and I want to open the form in new tab on click of this UI action. Also, I want to use a system property in a Link for instance value. once the catalog form is opened it should copy some some ...
I would like to verify the identity of callers to my Service Desk before I provide them service for certain requests. We use the password reset process which includes functionality for QA verification, etc - I would like to build a process that all...
I'm a development student and I'm doing an activity that needs to extend a "student" table from the "user[sys_user]" table, but I can't find the option to extend it anywhere.I'm in a defined scope application (if that makes a big difference).
Hi All, I am looking to create a report if a incident at some point is update to P2 or created as P2 by a specific team. How can we achieve this? Thanks!
Hi Team,I have one IT checkbox variable on catalog item.If this is true only that time I want show quantity option to user.How can we achieve this.?
Hi,I am facing an issue with regards to the Templates in ServiceNow. So I have created a template in Global scope and gave the user as somebody else who can edit the template in the form. But when that person is trying to edit the Template body then ...
var inc = new GlideRecord('incident'); inc.addActiveQuery(); inc.addQuery('priority','<=',2); // using operators inc.addQuery('short_description','CONTAINS','sap'); inc.query(); while (inc.next()){ gs.print(inc.number +''+ inc.short_description); } ...
Hi,We have a requirement in which if there is no active member available in the group then workflow stay there. not move forward and generate task.Foe eg:- for ABC catalog item, if one group approval is there named XYZ but someone removed members fro...
We have created new catalog item, for that one we are triggering approvals, in that approver record we have some attachments, how to restrict those attachments to assessable or visible to only for approver
I would like to use filters to show/hide reports on the dashboard.For example, if there are reports 1, 2, and 3, you can use a filter to display only 1 and 2.If you know anything, could you please let me know?Thank you.
Dear,I hope someone can help me with creating a Catalog item that adds extra group types (from sys_user_group_type.list) to a given ServiceNow group.On my ServiceNow Request, the end-user needs to enter in a first field the ServiceNow group, where he...
Hello Everybody, I have a quick question, I've been looking around but didn't really find any answer. I have been tasked to make a service Catalog that is ONLY accessible in the backend (ITIL) so this will never show in a Service Portal. When submi...
