We are implementing ServiceNow and we are trying to map out all of our business services and services offerings - and one minute it makes sense and the next I find myself questioning if this is going in the right direction. Example OneRefraining fro...
What is the effect of configuring the log protection plugin in servicenow?*Can anyone explain how we can control logs in the ServiceNow prod instance to avoid the system performance.Thank you!
Hi Team, How can i restrict access to some service catalog item (the both SCTASK and RITM) in order to be visible only by some fulfillers and not by all Fulfillers ? Because there are some confidential request, and it shouldn't be visible by all ful...
Hello Experts, We have pulled users from client's Azure directory and all users are showing up in user table in Servicenow.But Manager, Location and Department fields are empty in Servicenow. Thanks,Arun
Is anyway to make visible false for one field ( short description) in list view ? and only one group should able to see this field
Hi,I have a CSA Certification which i have appeared on Nov 2021 i have forgot all the details But i have my certification number and certification as well.i just want to know whether the certificate is valid or not if it is not valid how to take the ...
Hi , I have created a catalog item with below information.Form Name : Hardware Tools 1 . Field Name : Requester , Field type : reference 2. FiledName : Hardware Requirement,Field Type : Radio Button) Options are as mentioned below Laptop Desktop Mous...
Hi friends, I am creating a metric definition to capture a field value "u_enroll_date".Requirement is that the field change should be captured only when the "state" field changes to "Delivered." For other "state" field values it should not capture th...
Hi All, I have a requirement where there are 2 task, if first task is assigned to person 'A' of ABC Assignment Group then in second task person 'A's' of ABC group name should not be visible/ should be hidden. Both the task will be assigned to the sam...
I have created a record procedure and added field called attachment and it is mandatory. while submitted the form I am adding attachment and submitted the form but in email notification the attachment is missing.I selected check box as true as well i...
Hello, I noticed a behavior both on my PDI and my customer's instances (both running on Vancouver patch2 hotfix1) that when I load the requested item list view with Stage column, it takes very long for the page to load. When I remove the Stage column...
I have a flow which triggers when a record is updated, run as System User. The flow triggers perfectly, whenever the record is updated through portal. But if I want to get the data from the updated record, the runtime value of the trigger is empty, a...
Dear experts, We have an issue with the following templates: Template 1throwing: Template 2 throwing:Template 3throwing: So in conclusion, setting Additional comments and Work notes is problematic. Both of these fields are visible on the form. What I...
Hi,Price field is showing something different in the service portal I have a variable in my catalog item name is correct price which is single line text field type but if i open it is showing something different.If i open the item in ITIL View it is ...
To calculate age of an incident even if it is not in resolved state, we can create a field "incident age" of duration type and calculate using the below code. step 1: Create a field "incident age" of Duration typestep 2: open the dictionary of the f...
