Best Practices for Creating a Generic Flow for Catalog Items

[sattar3]

Hello Everybody,

We have a requirement to create a generic flow for catalog items that can be reused for multiple catalog items in the future. Based on the RITM state, we need to set the corresponding stage.

Please suggest the best practices for implementing this and let us know if there are any potential drawbacks after publishing this subflow/flow.

Mapping of State to Stage:

• Open → Order Under Review
• Work in Progress (WIP) → Fulfillment
• Pending Approval → Waiting for Approval
• Fulfilled → Delivery
• Closed → Closed Complete

Thanks,

Sattar

[sattar3]

Hi @Dr Atul G- LNG yes happening the same.

The stage changes only after the page is refreshed, rather than updating immediately when the RITM form is updated.

Could you please confirm if this behavior is expected?

Additionally, please review the flow trigger conditions and the stage settings shown in the attached screenshots. Your assistance in resolving this to achieve immediate stage updates would be greatly appreciated.

We can't directly write the flow on Requested Item table, because of that i used like below.

Flow Steps Screenshot:

@AndersBGS  @mugi-san @Brad Bowman  @Ankur Bawiskar 

Thanks,

Sattar

[Ankur Bawiskar]

@sattar3 

Would you mind closing your earlier questions by marking appropriate response as correct?

Members have invested their time and efforts in helping you.

[Dr Atul G- LNG]

I think this is unexpected behavior, mate.

[AndersBGS]

Hi @sattar3 

Why are you utilizing the "get catalog item variables"? By doing this, you are assigning the flow to specific catalog item instead of having a generic flow for several catalog items?

[Ankur Bawiskar]

@sattar3 

I will recommend individual flows for your items rather than combining.

If some requirement changes in future for any of those items you will have to maintain that single flow and make changes to it.

Then you will have to test it for your items along with the other items where requirement was not changed.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏