Blackout Schedule in Change

[JohnnySnow]

Hi Team,

I was working on blackout schedules and was wondering if any one knows what the source "Change request" means in the below window. I assume we need CI for using black out schedules (correct me if wrong).

We don't use CIs in our environment, so is there a point of having blackout schedules? 

[Dr Atul G- LNG]

Hi @arturoreyes "As far as I know, conflicts happen based on three points: CI, start date, and end date. I also checked the properties, but didn’t find any success. It might be a bug, so I suggest trying to repair the Conflict plugin. If it still doesn’t work, please log a ServiceNow support case."

[arturoreyes]

Hello @JohnnySnow 
Were you able to create a Blackout period using "Change Request". I have the same issue, I can not use CI right now to set up a Blackout schedule.

[Vishal Jaswal]

Hello @arturoreyes 

Here are the steps:

You can also use the name of CI instead of it's sys_id:

Schedule Entry

Open the Change Request and click conflict calender UI Action:

[arturoreyes]

Hello Vishal,
Thank you for your help. 
The thing is that I would not like to use "CI Class" as "Source", I want to use "Change Request", I have set up some conditions, however, the conflict detection script is not detecting the conflict.

 

 

 

 

As per the conflict tab >> Configuration item/Affected CIs, Planned start date and Planned end date are required to run conflict detection <<, for now, I am not able to select a CI in the change form, that's why I need to use "change request" as Source. 
 

I also tried selecting "CI Class" as the source, and then selected "Change Request [change_request]" in the "Applies to" field. That’s the table, isn’t it?  The conflict is not being detected by SN.

 

A CI is required to run the conflict detection script. a CI is mandatory.

I think that the conflict detection script needs to be adjusted to see the 

 

[Vishal Jaswal]

Hello @arturoreyes I believe you should start a new community thread so that we don't take away the attention from this original question. 

You can still populate CI via list view or view background script:

For the CI Class being the source and applies to table Change Request, in a way you are doin the same as before. So, I would advise to continue with your original blackout and just populate the required field values for Check Conflicts UI action to appear under Conflicts tab of the Change Request.