Hi Team,
I was working on blackout schedules and was wondering if any one knows what the source "Change request" means in the below window. I assume we need CI for using black out schedules (correct me if wrong).
We don't use CIs in our environment, so is there a point of having blackout schedules?
Hello @arturoreyes
Here are the steps:
You can also use the name of CI instead of it's sys_id:
Schedule Entry
Open the Change Request and click conflict calender UI Action:
Hello Vishal,
Thank you for your help.
The thing is that I would not like to use "CI Class" as "Source", I want to use "Change Request", I have set up some conditions, however, the conflict detection script is not detecting the conflict.
As per the conflict tab >> Configuration item/Affected CIs, Planned start date and Planned end date are required to run conflict detection <<, for now, I am not able to select a CI in the change form, that's why I need to use "change request" as Source.
I also tried selecting "CI Class" as the source, and then selected "Change Request [change_request]" in the "Applies to" field. That’s the table, isn’t it? The conflict is not being detected by SN.
A CI is required to run the conflict detection script. a CI is mandatory.
I think that the conflict detection script needs to be adjusted to see the
Hello @arturoreyes I believe you should start a new community thread so that we don't take away the attention from this original question.
You can still populate CI via list view or view background script:
For the CI Class being the source and applies to table Change Request, in a way you are doin the same as before. So, I would advise to continue with your original blackout and just populate the required field values for Check Conflicts UI action to appear under Conflicts tab of the Change Request.
