Bot Response Text Formatting in Virtual Agent / MS Teams

[Still Learning]

Hello SN Community, 

I'm having an issue with the way that the bot responses are rendering in Microsoft Teams, compared to the portal and I am hoping for some direction in how to format the text so that it renders the same or at least very close. The font is extremely large in Teams but looks normal on the portal. I know I can bold, italicize, underline, and create bullets - but I need to change the font.  Any help is greatly appreciated.  The below is a representation of the differences between the two platforms: 

Teams View:

Portal View (correct view):

[Yousaf · Accepted solution]

Hi Tonya,

Check these links I hope it help you achieve your requirement

ServiceNow for Teams - Change Font Style in Teams

Can you change font on messages posted to a MS Teams channel

Here is the link for the article which might be useful for you: 

FAQs on MS Teams Integrations - Article

Mark Correct or Helpful if it helps.

Thanks,
Yousaf

[Still Learning]

Thank you again so much Yousaf!!! This is exactly what I needed. THANK YOU - I'm learning so much from you. I really appreciate it.

[Yousaf]

Great!!! Happy to help.