Hello everyone, I need some help getting this report, I will really appreciate it if someone can give me a hand, I need to create a report, and get the information of all the assignment groups a bunch of incidents had. ( Assig...
Hi all,I have found that since we have setup SSO, users are unable to access our ServiceNow instance from outside the network. When they do attempt, they get a Could not validate SAMLResponse error. SSO works fine internally.Does anyone know wher...
Hi All,We have the requirement to implement a new application "KEDB" in which the client is looking for the same functionality as of knowledge management, but they want that the number should start with "KE".And on the other hand knowledge article wi...
Hello everyone,I am wondering if there is a problem management impact and urgency matrix that someone has already developed that they would be willing to share? I am in process of standing up the PM process for my company and this would be extremely ...
Hello all,Please tell me How to set maximum limit for entering characters into description field of IM form?Actually by default description field has 4000 max length, but it taking more than 4000 characters.so please do reply.Thanks.
I created a new field in both the CMDB and the Asset tables called u_firmware_version. I would like to add it to the AssetAndCISynchronizer script include so that it updates just like all the other fields do. Our AssetAndCISynchronizer script is ...
Request approval button is missing in change request? I have check Biz rules, workflow and UI policies. They are Identical to the ones in my dev which working but prod is not. Any help would be appricated.
Good morning!I was wondering if there was a way to push records into an update set rather than exporting the records via XML and importing the files.I think the answer is "no" but I wanted to check with the gurus first.Thanks!!M
We're fairly new to ServiceNow and currently have a limited number of catalog items built out in our end user accessible catalog. We do have a portfolio of overall services but not all the corresponding catalog items and related tasks built out. Re...
I have a user who wants to add incidents, service requests and a couple other tables into one visual task board. Is that possible?
Hello,I am looking to send auto-replies on email that either resolved or closed. I tried the solution discussed in the threadAuto Reply Email for Closed and Resolved IncidentsHowever, the event discussed in the above thread is not sending the auto re...
We have a situation where some Software Licences are expiring and causing incidents as they need to be renewed.These are "internal" but follow a similar pattern to something akin to QAS (for anyone in UK).They are valid for 90 days and then we need t...
CMDB and Asset have been separate in my company. CMDB is in ServiceNow. Asset is in HP Asset Manager. We will be migrating all assets to ServiceNow. Not knowing how CIs and assets will coalesce with each other, I enabled Enforce CI Verificati...
How to make Type field editable after copying a change using Copy Change UI button for ITIL users?by default it copies all the details as from the source one. and the type field remains read-only from the beginning only.
Currently we are attaching some template to the catalog item form variables and we are allowing our users to download the form from the service catalog and attach it while submitting a request.The problem is that attachment's are missing and this iss...