Resolved! How to identify which table the related list is pointing to
I would like to find which table the related list is getting stored.
Forum Posts
Resolved! How to change Request state to Closed Rejected and State to Closed Cancelled when the RITM gets rejected ?
Hi everyone,I would need a business rule that would look if the RITM(sc_req_item) Approval was Rejected and if it did then the Request state must be changed to Closed Rejected and the State of the Request(sc_request) to Closed Cancelled.I have the be...
Best practices for ticket in 'planning' priority?
Hi SNOW Community,What does everyone feel is the best practices for having a 'planning' priority where a ticket doesn't have an SLA attached to it, we're waiting on a vender or where the record is for something occurring far in the future?Since we ca...
Resolved! Inbound email action with guest user
Hi I have a requirement where I have a table having ACL where user with no role can't write on any field in the table. I have "update inbound email action" on the table which will add comments on record from reply email. Issue here is I want that out...
Survey Management - OOB Functionality or Custom
Hi Everyone,Our company is beginning to implement Servicenow and I'm tasked with ensuring all requirements are met. I'm currently looking at Survey Management and am having a few issues getting exactly what we want so thought I'd reach out to the com...
Resolved! Can we have a tooltip for each choice list value?
We have a requirement from wherein we want a tooltip to be shown on all the choices of a choice list. When a user hover over any option on the choice list, a hint should be shown explaining the meaning/implication of the choice. Anyone?
Resolved! Restrict access to users based on company
We have a requirement to restrict users from "Company123" from viewing "everyone else's" incidents, so they will only be able to see records if the caller or the opened by fields is someone from their company, OR if it is assigned to one of the "comp...
Resolved! Can someone explain the Object GUID field using LDAP
I haven't looked at our import sets for our LDAP in over a year... since someone set us up. There is several errors and it looks like it is only on new users that have come in and it is erroring due to the ObjectGUID field. The user is in the users t...
Report same day resolution rate
How can I use standard report tools to report same day resolution rate?For example total number of tickets opened today is 10010 of the are resolved today so the same day resolution would be 10%I can only find how to tell the number of same day resol...
LDAP Manager Field
I presently have the LDAP looking for the following attributessn,name,telephonenumber,samaccountname,source,mobile,mail,physicaldeliveryofficename,givenname,useraccountcontrol,managerWhen i tested an import the manager field comes in as suchi have ed...
Service Request Fields
Im having issues with the Requests (sc_request), where the short description and description fields are not populating. Either by Email or by Self Service the those two fields on the Request will not populate. I should be a little more clearer th...
Cannot dot walk to reference fields from Report
Hello, I am running into an issue after upgrading to Fuji with reporting. Some of the users are not able to dot walk to reference fields from one table to another in a report. One of the Knowledge admins is trying to run a report in the Knowledge Use...
Resolved! isnotempty in business rule
I am checking to see if a answer to survey response is null or not. The field is a multiline string field. I tried != null and current.valueISNOTEMPTY, current.value|ISNOTEMPTY but no luck. Is there any other way to check this?Thanks
How to find all ServiceNow components / objects which is using a specific hard-coded value?
Hi All,I am relatively new in the ServiceNow coding area and need urgent assistance / guidance. My organization has been using ServiceNow Eureka for many years and from time to time people touched and created scripts, UI Actions, reports etc. with ha...
Resolved! How can I see the change calendar of upcoming scheduled change requests?
I recall in Knowledge 14 or 15 the capability of viewing the change request calendar in a way that was similar to how Guitar Hero is played. The view was pretty cool how you could scroll and the change numbers would appear closer or farther away. ...