ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Workflow not closing RITM when tasks closed

Hi, We are starting to create workflows for our Catalog Items. However when all the SC tasks are completed the workflow ends. But the RITM remains open. What is the best practice for making the RITM close when all tasks are closed? This is even happe...

Ian46 by Tera Contributor
  • 2546 Views
  • 3 replies
  • 1 helpfuls

Resolved! Scope for a Flow Designer?

Hello, As per below link: https://community.servicenow.com/community?id=community_blog&sys_id=09becbf3db589b403882fb651f961986 it says 'Before you begin creating a flow, create a custom, or scoped, application for the content to reside in.' Can any s...

shank1 by Tera Expert
  • 3076 Views
  • 7 replies
  • 2 helpfuls

Barcode Scanning for Asset Management

Hello,Has anyone incorporated a Barcode Scanner into ServiceNow? I am hoping to be able to create a inventory view that does the following:1. Able to select a Stockroom and Status.2. Scan the Barcode of a laptop and have it automatically update the d...

RonHolton by Kilo Explorer
  • 22988 Views
  • 13 replies
  • 2 helpfuls

Resolved! Hide choices from multiple choice list or select box

I have been tasked with hiding options in a multiple choice list. (This can be changed to select box if needed). From what I have researched this can be accomplished with a catalog client script to do this. However, I am having issues getting this sc...

REST API handling using Okta

Hello Now, Can anyone help me with the following requirement: I'm doing a SNOW-JIRA integration(REST based) in which JIRA is in OKTA environment. What all parameters are required or How to create a authentication profile in order to make the connecti...

pro-test by Tera Contributor
  • 2337 Views
  • 5 replies
  • 0 helpfuls

CAB Workbench Automatically Send Meeting Invites

I have a couple of requests that I can't seem to figure out.  1. Our Change Manager would like the CAB Workbench to automatically send meeting invites before each meeting, instead of him having to go into it and manually send the invites through the ...

J_C_ Grooms by Tera Contributor
  • 3863 Views
  • 4 replies
  • 0 helpfuls

How to hide question choices on a service catalog item

I have a service catalog item containing 4 question choices. I need 2 of these question choices hidden based on current user's logged in role. The crucial thing is I am unable to check out how to hide thse fields even without the dependancy on a user...

Error constructing REST Message/Method: my_scope.my_rest/POST

Hi, While calling outbound rest message from Async business rule i am getting the below error  "Error constructing REST Message/Method: my_scope.my_rest/POST" I have crosschecked many times the correct name of rest message and method , I have gone th...

find_real_file.png
kavyashree1 by Tera Contributor
  • 1568 Views
  • 2 replies
  • 1 helpfuls

Resolved! Prevent records being deleted from sysapproval_approver table

For a customized form, there are a series of approvers. When each one of the approvers are approving the record, their entries in sysapproval_approver table are getting deleted and stored in the sys_audit_delete table by the system automatically. Is ...