I am looking to put a framework, or at least suggestions, around the Criticality of a Configuration Item. We currently use values such as Business Critical, High, Medium, Low, etc. for the criticality of a CI but there is no good documentation/framew...
Hi Team, When creating standard change proposal, 'Change request values' field should be mandatory. But due to default values (as per standard change properties), it can be submitted without completing this field and the mandatory field check is not ...
Hi all, I have created a workflow for creating and updating an incident ticket. I have created "incident task" through inbound mail. when all "incident task" state changes to complete then only "incident" state changes to "Resolve or complete" which...
I need to trigger a reminder email on 7 days to users who have had a survey created, but not answered it. I have: 1) created an event for this 2) created an email notification (with the unique survey link for the user) triggered by the event 3) creat...
Hi SN Friends i'm doing some things wrong but i have tired it all I have a custom UI Action button "Client button" I want to give it a new color but nothing happens. Script is add to the UI Action. i did also try to create a new client script where ...
Hi all, I'm trying to set up a scheduled job that runs off a variable on the sc_item_option table called 'Termination Date'. The problem I have is that the value in the sc_item_option table has converted the value to a string, therefore when i try ...
Hi, By Default message is showing in Times of Roman style , but here i would like to change that one into "Calbri" Or "Arial" style.
Hi all, i have a requirement to import some user data using import set and in my User table i need to enforce 2 mandatory fields. I m not sure whether i must use " enforce mandatory fields" option available in transform map or create data policy fo...
Hi All, What is Action Taken in Major incident and how it works? and what is difference between work notes, additional comment and Action taken? Thanks in Advance..
Hello all, I have created a record producer with three field Channel Name (Single line text), Channel ID (Single line text) and User name (reference type referring user table). Now my concern is how to get the Value for all these field from url and o...
Hi, As you can see below the description is empty but short description is not. When I open the RITM, the description is empty in Default view because it is coming from Task table, while when i open the RITM is self-service view the description is sh...
Hello, I am looking for some guidance with an integration I am setting up.I am very new to integrations and REST API scripting, so unfortunately I am not even sure where to start.We need to populate our CMDB with data stored in our Mac management sys...
Hi All,I would like a certain type of email to be ignored and not processed by any of the inbound email action. I am thinking to achieve this with Business rule, i changed the state to received-ignored, mailbox to junk but this did not help. The reas...
Recently started working with procurement in a non-production instance and looking for some guidance.First group of items for procurement will be consumables.Using the example of needing an HDMI cable, I've created the consumable model for a cable, w...
Hi folks! What will happen if we change the date and time in SLA Stop Time? And what could be its effects? Closed tickets have been accidentally re-opened resulting to the SLA breached. This will affect the monthly report of the team since the ticket...
