Resolved! What the difference between these 2 maintenance schedule tables?
What's the difference between tables cmn_schedule_maintenance and cmn_schedule with type 'Maintenance'?
Forum Posts
Resolved! How to Copy URL
hi, i wanna copy URL of attachments into Incident Table field u_url. My scripts not working.... BR Script: Table: incident before --insert/update var producer_id = gel('sysparm_item_guid').value; var gr = new GlideRecord('sys_attachment'); gr.add...
Contract management state
I have been asked to look at the contract management application for possible implementation, there seems to be a problem with the State field updating from Draft, even when the Substate is Approved and the Start and End dates are within range.I thin...
Resolved! Change Management - Approval workflow for Peer approval prior to CABs
Hello, We have a requirement for Change Requests to go through a peer approval process for the nominated assignment group in the change. Essentially we want to have a change logged get approved in the "assess" stage by their peers and then be in an a...
Field label will not take full character limit after max length increased
In our Dev environment, on the sys_user table we have a variable that require a label longer than the default 80 characters. I modified the max length for the label from 80 to 120 by right clicking on the variable on the form and selected Configure L...
Resolved! How to do Only assignment group members can edit the respective incident. For all other users incident should be readonly.
Hi, How to do Only assignment group members can edit the respective incident. For all other users incident should be readonly. Thanks in advance,
Resolved! g_navigation.openPopup not working on Service Portal
I am trying to combine over 200 seperate software catalog items into one master form. The support team uses KACE (so no easy automation) and the software is classified as either Self Installable or not depending on the script they created. I crea...
Resolved! How can I apply a filter to Edit Members form for Affected CIs of a Change Request?
We have a requirement to only allow CIs with Owned By populated on the Affected CIs tab of a Change Request. I am trying to implement changes to meet this requirement. I was able to Set a default filter on the related list tab and the list view for ...
Resolved! CMDB - Relation between Business Application and Software Model
Dear community, We have setup the below CMDB model (high-level schema). Could you please confirm it's setup according to the best practices ?If it is the case, I don't understand why the Software Model is related to the business application and not t...
Provide access on sc_req_item table for a custom role
Hi, community team! Maybe, someone has an idea of how provide access for a custom role (created by instance admin) on base table (sc_req_item) Need permission view and modify records in the table. What I tried to do: - provide access via ACL - not...
Displaying percentage as single score in reports
I am trying to display the SLA met percentage as single score percentage. How can I display percentage? Used the single score option in the report but dont see any option to display percentage met. Is this possible?
Resolved! Why is "Show Matching" missing from my dashboard?
I created a report and added it to my dashboard. I no longer see the option to "Show Matching". If I go to "Incidents">"All" I can right click and filter. I would like the same option for my report. Thanks - Jewell
Resolved! Make the current status widget not clickable
My need is to have a version of the Current Status widget for the Service Portal that will only be a read only informational image that can not be clicked into. I want to display on my landing page a version of that widget that gives no views behind...
Resolved! Limit Assigned To Choices to Assignment Group
I suspect (hope) that this is a simple on. I need to include assignment group and assigned to on the Service Desk New Call form when the call will go to an Incident. I used the setup on Incident as a guide. I have everything okay for assignment...
Resolved! Relationship between Agile Stories, Agile Releases, Change Management and Release Management
My customer wants a UI Action to create a Normal Change record from an Agile Story record. While it's definitely possible to do so, is it considered best practice? How does SN's Agile Development module coexist with the Change and Release Managem...
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