Copying On-Call Schedules
Is there a way to copy on-call schedules from one instance to another? We would like a procedure to do this.
Forum Posts
How to find section name on incident form ?
How to find section name on incident form?
Looking for a template to import hardware assets
I'm looking for a Excel template to us to import Hardware Asset data
Resolved! Make comments left by a requester visible a request item's tasks
Hi, I've two requirements to complete:1 - push comments left in catalogue tasks to the request item so a requester can view them from the self service portal, and2 - push comments left by the requester back into the associated catalougue tasks. Using...
Resolved! Compare value of list collector
Hi Guys, Need some assistance here..... I have a catalog request form that populates a list collector based on some fields selection. I need to hide this list collector if the listed values are exactly the same as the other list collector on the form...
Resolved! Variable Values Not Saving
Hello All, On our Service Portal, when you click on the edit icon to modify a catalog item in the Cart, the values are not being saved. This is happening to two "select box" variables. Any idea why this is happening and how to resolve? Thank you.
Resolved! Receiving popup 'Changes you made may not be saved' even when no changes are made
Receiving the below popup while accessing a task (even when no changes are made to the task) in a catalog item. Interestingly receiving this popup only for a specific catalog item. Other catalog items are working fine. Tried it in multiple browsers...
What is meant by masking and unmasking in ACL configuration window?
What is meant by masking and unmasking in ACL configuration window?
Resolved! Delivery Information and Special instructions
dumb question: on the two step popup for Service Catalog requests (in this case from Service Portal) there are a few fields available to be edited: Requested For, Delivery Information and Special instructions. where does Delivery Information ...
Resolved! How to make Reject comments mandatory for approval records in service portal
Hi All, We have a requirement to make reject comments mandatory in Service portal. In Approvals page(below screen shot) when user clicks on Reject button it should popup a window to capture reject reason/comments. Please let me know if there is any ...
Resolved! ReferenceError: task is not defined
I'm learning atf in snow . I created a atf test for iPhone 6s catalog in my personal instance .The test fails with the reference error while testing opening catalog task . Anyone faced the same issue and please provide solution to solve this issue. ...
How to add sequential approval to Change Request
Currently in my PDI Change Manager is to add an additional approval in the Assess state once the change moves to Authorize state the approvals should be set sequentially as follows 1. Technician Approval - Is there a way to have all those assigned wi...
Resolved! How to add a new font or import font into servicenow
Hi, How to add a new font or import font into servicenow?? Bascially under notifications..we want to select new Font. Thanks, Vaishnavi
Restricting a related list
I have a related list on the Incident form that shows all the active incidents for the same company. This is for an MSP, and the list can be very long. I currently restrict the list to those created within the last 7 days, but I would like to restric...
Resolved! How to change to "Default" view by default
Hi All, How do i make the screenshot below "Default View" by default? I changed the view name in the module but nothing changed. Thanks for your help.
