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Resolved! How to get correct CI Class for imported Assets?

I am importing asset data through a transform map/import set, and am setting my model category (Computer for instance), but yet, the CI that is created is not being set to the Computer class.   It keeps creating a CI with the 'Configuration Item' cla...

braddiamond by Giga Expert
  • 4076 Views
  • 10 replies
  • 3 helpfuls

Resolved! Is There A Max Question Choice Limit On A Select Box?

Is there a max number of Question Choices that can be added to a Select Box? I have 11 choices and only 10 will show up when I click the select box.  I've seen potential answers that say to adjust glide.xmlhttp.max_choices (has a max of 15) or glide....

Casey3 by Kilo Expert
  • 2292 Views
  • 5 replies
  • 1 helpfuls

Is there a way to recover a deleted attachment?

We are currently on a London instance of ITSM. A client was wondering if it was possible to recover a deleted attachment from a Requested Item.  The user has gone in to a Requested Item record, and clicked the paperclip to manage the attachments asso...

eric987dc by Kilo Contributor
  • 5967 Views
  • 3 replies
  • 0 helpfuls

Help exporting Change Request with approval data...

I have a need to pull out Change Requests along with the approval date and times listed in an .xlsx format is there something I am missing? I can export Change Requests but it does not export the approval data needed. Any help would be most appreciat...

Andrew C2 by Kilo Contributor
  • 2046 Views
  • 2 replies
  • 0 helpfuls

Resolved! Spam filtering and inbound action approach

If you are not familiar with how ServiceNow marks spam, you can review these articles to get caught up: Email Spam Scoring and FilteringDesignate trusted and untrusted email domainsSender Policy Framework At our company, it has been a common practice...

Jonathan F by Tera Expert
  • 3091 Views
  • 1 replies
  • 0 helpfuls

Has Change Management changed the Priority matrix?

All, Has ITIL changed the matrix that calculates Priority in v4?  I see in the New York release, OOTB, that the Change form has Priority, Impact and Risk, but no Urgency field. I don't understand how Priority is determined now. Can anyone explain?   ...

Mark156 by Mega Contributor
  • 3052 Views
  • 5 replies
  • 4 helpfuls

Currency validation

HI,Can anyone please suggest the validation for 00,000,000,000.00 on the client script Thanks in advance,Niharika

niharikayb by Kilo Contributor
  • 1405 Views
  • 5 replies
  • 0 helpfuls

I have created a onSubmit() client script in Incident form here my requirement is something whenever i select issue opened start date is greater then issue Resolved date.

Hi, I have created a onSubmit() client script in Incident form here my requirement is something whenever i select issue opened start date is greater then issue Resolved date. But when i am submitting the form without filling those details still i am ...

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veera11 by Kilo Explorer
  • 1606 Views
  • 6 replies
  • 1 helpfuls

Resolved! I want to filter "Request For" on Order confirmation pop up.

I want to restrict "Request For" on Order confirmation pop up to show users only based on logged-in user's organisation. So i'm trying to call a script include in a system property "glide.sc.request_for.query" which returns a query. But this is not w...

sai195 by Tera Contributor
  • 1421 Views
  • 7 replies
  • 3 helpfuls

Ping a Server and Fetch IP Address

We have a requirement to ping a given server name to fetch thabcde pvt ip address of the server. Is this doable in servicenow. If so any KB or how to? Eg: Server Name is abcde IP Address is 10.0.0.10 In the request field - While entering the host nam...

Bharath21 by Kilo Explorer
  • 1901 Views
  • 1 replies
  • 0 helpfuls

Resolved! Due Date on RITM

Hi, How is Due date populated on RITM ? what is the relation between Due date on RITM and it's Tasks ? Is SLA for task same as Due date ?

Kumar38 by Kilo Sage
  • 6450 Views
  • 1 replies
  • 3 helpfuls

Resolved! Flow Designer - If Logic - Uppercase/Lowercase

Hi, Is there a way to make the Incident High based on text in subject line? Text to include: urgent, urgency, immediate, urgently,  I know the dumb way of creating multiple OR condition, but is there a way we convert the subject to lowercase and matc...

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Nabot Dash by Kilo Contributor
  • 1736 Views
  • 2 replies
  • 2 helpfuls