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Resolved! Embedded video will not play

Greetings everyone, I am having issues with playback of multiple embedded videos from a Microsoft article in our internal knowledge base. It tries to load the video and ends up showing a black box. Below you will find the Microsoft article I am tryin...

SpencerB by Kilo Contributor
  • 2777 Views
  • 4 replies
  • 2 helpfuls

How to test Inbound Email Actions for the sub-production instance

Hello, I need a bit of help with the testing of Inbound Email Actions.  The OOTB inbound action named Create Incident (Forwarded) was edited by me and I created a script which looks like this:   if(email.direct.indexOf('xxxx@service-now.com') >= 0) {...

alexm3 by Kilo Expert
  • 3043 Views
  • 2 replies
  • 0 helpfuls

Resolved! Test case examples for knowledge management

Hi All, I kindly request you to provide me with the test case examples or scenarios for knowledge management process. Please do the needful. Thanks and Regards Vinay P    

Vinay P by Kilo Contributor
  • 2791 Views
  • 1 replies
  • 3 helpfuls

SAVE button on report is grayed out

Hello All,   I created a report and shared it to everyone with ITIL role. But when I impersonated any ITIL user, I see SAVE button is grayed out. Is there a way to provide them update access as well.   Thanks, Pooja

pooja123 by Tera Contributor
  • 2261 Views
  • 7 replies
  • 0 helpfuls

Resolved! Need Background script for changing a field value

Hi Team, Good Day!! I need a background script for changing a field (Task type) value (from Test to Post-Work). We dont have field value in numbers as like in Incident.Attached the screenshots.   Please check . the script is not working as it takes ...

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AnandKumar1 by Tera Expert
  • 10454 Views
  • 5 replies
  • 1 helpfuls

Resolved! WHY WORK NOTES ARE VISIBLE TO THE END USER?

Is there a reason work notes are visible to the end-user?  How can we fix this on our end?   We only want the stores to receive the additional comments not the internal work notes.    

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How to export a Knowledge article to pdf through scripting?

Hi, I need to add a UI action "Send email" in the kb_knowledge table. On click of the UI action, a pop up should display asking for an email address. On entering the email address, it should export the knowledge article to pdf and send an email as an...

skumars1808 by Tera Contributor
  • 2370 Views
  • 5 replies
  • 2 helpfuls

Where Clause in Database View

Hello All, I have a field "major incident state" present on two tables (not sure if this affects anything but the Element name on Incident table for this field is "major_incident_state" while on the custom table its "u_major_incident_state". Need hel...

Kiff by Giga Expert
  • 8228 Views
  • 3 replies
  • 4 helpfuls

Use GlideAggregate Function to identify - MIN,MAX and COUNT

Hi Team, I'm trying to writing script to find Min and Max value using below script. The below script showing the output as Minimum Value: 1Maximum Value: 1 When I'm using while loop instead If getting below output. Minimum Value: 1Maximum Value: 1Min...

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ersureshbe by Giga Sage
  • 4564 Views
  • 3 replies
  • 1 helpfuls