Resolved! Can we fetch the data of shopping cart items and their variables before checkout
in shopping cart page, before checking out can we get the details of items present in the cart and their variables in script.
Forum Posts
Resolved! How to get correct CI Class for imported Assets?
I am importing asset data through a transform map/import set, and am setting my model category (Computer for instance), but yet, the CI that is created is not being set to the Computer class. It keeps creating a CI with the 'Configuration Item' cla...
Resolved! Is There A Max Question Choice Limit On A Select Box?
Is there a max number of Question Choices that can be added to a Select Box? I have 11 choices and only 10 will show up when I click the select box. I've seen potential answers that say to adjust glide.xmlhttp.max_choices (has a max of 15) or glide....
Is there a way to recover a deleted attachment?
We are currently on a London instance of ITSM. A client was wondering if it was possible to recover a deleted attachment from a Requested Item. The user has gone in to a Requested Item record, and clicked the paperclip to manage the attachments asso...
Help exporting Change Request with approval data...
I have a need to pull out Change Requests along with the approval date and times listed in an .xlsx format is there something I am missing? I can export Change Requests but it does not export the approval data needed. Any help would be most appreciat...
Resolved! Spam filtering and inbound action approach
If you are not familiar with how ServiceNow marks spam, you can review these articles to get caught up: Email Spam Scoring and FilteringDesignate trusted and untrusted email domainsSender Policy Framework At our company, it has been a common practice...
Has Change Management changed the Priority matrix?
All, Has ITIL changed the matrix that calculates Priority in v4? I see in the New York release, OOTB, that the Change form has Priority, Impact and Risk, but no Urgency field. I don't understand how Priority is determined now. Can anyone explain? ...
Currency validation
HI,Can anyone please suggest the validation for 00,000,000,000.00 on the client script Thanks in advance,Niharika
I have created a onSubmit() client script in Incident form here my requirement is something whenever i select issue opened start date is greater then issue Resolved date.
Hi, I have created a onSubmit() client script in Incident form here my requirement is something whenever i select issue opened start date is greater then issue Resolved date. But when i am submitting the form without filling those details still i am ...
Resolved! How to add additional info for glide list type field?? It is just displaying name and I want email to be displayed along with name.
Hi All - We are using this glide list type field, where it was displaying name and email when we were in Madrid. But when we upgraded to New York it is now just displaying name. How to add email additional to name. Tried adding few attributes but no ...
Resolved! I want to filter "Request For" on Order confirmation pop up.
I want to restrict "Request For" on Order confirmation pop up to show users only based on logged-in user's organisation. So i'm trying to call a script include in a system property "glide.sc.request_for.query" which returns a query. But this is not w...
Resolved! How to Map a Variable from Record Producer to a field on Incident form?
HI All, I am having a variable as 'Users Affected' (Values - Widespread, Large, Limited, Localized) on Record Producer and I want to map this to 'Impact' field on Incident form. Widespread - Critical Large - High Limited - Medium Localized - Low Exam...
Ping a Server and Fetch IP Address
We have a requirement to ping a given server name to fetch thabcde pvt ip address of the server. Is this doable in servicenow. If so any KB or how to? Eg: Server Name is abcde IP Address is 10.0.0.10 In the request field - While entering the host nam...
Resolved! Due Date on RITM
Hi, How is Due date populated on RITM ? what is the relation between Due date on RITM and it's Tasks ? Is SLA for task same as Due date ?
Resolved! Flow Designer - If Logic - Uppercase/Lowercase
Hi, Is there a way to make the Incident High based on text in subject line? Text to include: urgent, urgency, immediate, urgently, I know the dumb way of creating multiple OR condition, but is there a way we convert the subject to lowercase and matc...
