I have some Variables on our supprot portal specfically for getting more infomation at the point of the issue being raised, hwoever once the Incidet is created I'm not able to report on thses fields meaning the additional data is usless.
We have a problem with OOB SN fields for assets not meeting the requirements we have. We have a proposed solution and I would like feedback on it, or any other thoughts around a better way to manage this with as little customization to SN as necessar...
Hello, I'm searching for a documentation (Jakarta) how to use Parent-Child Incidents in ServiceNow and how to user Master-Child Incidents in ServiceNow. - how to created correctly the relationships- how to delete relationships- consequences of this ...
Hello,I am trying to change the short description/description on a request when it is ordered. I have a Run Script in my workflow that appears to change the short description and description of the requested item (although, I don't get the difference...
There was an issue last night that caused a creation of 2000 Incident records, which kicked off 2000 email notifications from ServiceNow to the assignees.... ever since, no other emails being sent from inside of ServiceNow records are being sent. My...
Hi, I have a requirement to customize pdf export of a record, For example: When we are doing export to pdf it will show total form including Related list, but I need to export a PDF file like as shown below: And I need to export and save this attac...
We have an issue with "duplicate" CIs in our CMDB due to our integration point with Netcool event monitoring. We have rules set up that during the Incident creation, it will attempt to match the alerted device to our CMDB populated by Discovery. Fail...
What is the best way to export a pivot table report from the incident table to excel or csv? Is that even possible?
Hi, Everything I describe below is on the service portal, but I can't find portal in the topics list. I have a catalog item with a reference variable. The available values for this variable are filtered depending on the answer to another variable, th...
Hi , I am new to Service Now. My requirement is when the Assignment Group is changed automatically SLA restart.Please help me.
Hi all, I would like to know why the UI buttons and their functionalities that are configured in ITIL view are not getting reflected in Agent workspace ? For each and every button we need to go to UI actions and select workspace form button and write...
Hello, I have a workflow that opens a first task for approval then a series of tasks. I require the second catalog task to be assigned to the assignee of the first. I`ve tried a few things but the task keeps opening for the proper group but the ass...
Hi there, For Governance reasons to properly track our incidents, we have a requirement to periodically change the resolution code after an incident is closed. Anyone know how to do this? Here the list of our Resolution Codes, but currently once t...
Hello, I am looking for a way to allow fulfillers to "flag" problematic sc tasks. I dont know if there are any OOB ways to do this or not, but i wanted to see if anyone had any suggestions on the best way to do this. They just want to be able to som...
Anyone know the differences amongs problem status Resolved, Closed, and Resolved/Closed? And when they are used? In the Problem Status field, you can select Resolved, or Closed. However we can also click on the Problem form Context Menu and select "C...
