Break fix

[anvitha ash]

Hello,

What does break fix means ,How does it works , What is the proces? 

Someone please share their expertise in this

Thanks in advance 😊

[SanjivMeher]

Following link has some info

https://www.servicenow.com/community/itom-forum/breakfix-versus-service-request-in-incidents-service...

https://dxsherpa.com/blogs/why-the-break-fix-model-for-servicenow-services-is-no-longer-fit/