UI action Update is not working on Agent workspace

Gemma4
Mega Sage

‎01-10-2023 09:22 AM

UI action Update is not working on Agent workspace for Incidents. UI action is visible however its not saving any changes or updating and returning to list view; as it does in the platform. The UI action is working exactly correct in the platform (Updates incident and returns to list) Below is the screeenshot of the UI Action and agent workspace. Any suggestions on how I can resolve this?

Thanks so much for any suggestions you have.

Gemma

UpdateAWS.pngUIActionUpdate.png

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Sebastian L
Mega Sage

‎01-10-2023 09:29 AM - edited ‎01-10-2023 09:46 AM

Editing with an article on how to do UI actions in workspaces. Most work in legacy as well: https://www.servicenow.com/community/next-experience-articles/how-to-use-ui-actions-in-workspaces/ta...

 

So basically, UI actions in workspaces is client-side, so you need to do the adjustments accordingly. The section "Caller a Server side UI action" could maybe help you out 🙂 


Best regards,
Sebastian Laursen
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