Business Rule Query checkbox not selectable

[Katie A]

Hello, I am attempting to create a Before Query Business Rule. However, the 'Query' checkbox does not activate at all when clicked on.

I believe this might be a bug in Fuji. We recently upgraded to Fuji from Eureka.

I have tried the following troubleshooting steps:

* Enabling debug and examining Security ACLs and Business Rules

* Various different browsers

Note: The existing Query Business Rules that were in the system prior to the upgrade are working and the checkbox is checked. The issue impacts NEW Business Rules.

[Katie A]

Hi everyone, thanks for the suggestions. I have tried everything you suggested.

* Enabled Debug and examined log, the ACL rules are all set to Allow for role business_rule_admin

* Looked at the ACL rules on sys_script — those all set to Allow for business_rule_admin

* The field is not Read Only

* The Configure Layout it set to show the Query checkbox on only one section (I have seen that issue before as well, when the field is in multiple sections, but that isn't the case)

* The Incident table is selected in the Business Rule

* Disabled the other Query business rule on Incident table

* Looked at UI Policies and Client Scripts on sys_script

I have a ticket open in HI so hopefully they can find the issue asap.

Thank you for your help!

[Katie A · Accepted solution]

Ok the issue was the UI Policy "Hide advanced controls".

Strangely enough, the Query checkbox was still visible on the form, but it was being disabled by that UI Policy, thus it wasn't selectable.

I had to configure the layout to enable the Advanced checkbox and enable that option and then the Query button was selectable.

Thanks for all of the suggestions everyone!