I have an issue whereby a number of interaction records are being created by the 'Guest' account.However, the user who initiates the interaction via the chat icon is logged in and is authenticated.This issue appears to be intermittent.
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Hi Team, In sow view need to add email template icon for problem and RITM forms like below mentioned in the screenshot, how to do this. Currently i can see that email template on the incident and change form. Regards,Abhilasha G T
Hi All,Could you please suggest on below issues.1. I am facing the below error when i tried to delete a custom table which extends cmdb Service(cmdb_ci_service) table.Actually table got deleted, but in the dictionary we have few columns corresponding...
Dear Experts, I am newbee to Servicenow. Could you please let me know how to download the trial version of ServiceNOW so as to enable me to integrate with OIM (Oracle Identity Manager). I am trying to build the basic integration like to OIM to talk t...
Hi everyone, I’m facing an issue where the Requested Item (RITM) form displays differently depending on how it is opened.When I open the RITM directly, the form shows the correct fields and values.But when I preview the RITM from a Catalog Task (usin...
Greetings, people.Question:Is it possible to trigger an email notification when a record is deleted from a table in ServiceNow?Use case:The table in question is a custom table, and all records are created manually. Whenever a record is deleted, I wan...
Hi Team, I am looking to implement a solution to secure specific string and date fields based on user roles. The goal is to ensure that while end users see only masked or encrypted values in the interface, the original data remains intact in the data...
Not using HAM, but using the basic CMDB detailsOn an offboarding form, we have a list collector that shows all the assets assigned to a user.On closure of the task, we want to unassign those assets in the list. Here is what I have it doing, but its n...
I want to display all users in one specific catalog item (sc_cat_item_guide). I added the catalog item sys id on the business rule named user query is displaying correct but, all other catalog item with field reference to users table is displaying ...
In the request management workflow, I can add an approval and set a due date for that approval with instruction to reject the RITM if the due date is reached with no action. This results, by OOTB design, in the approval being "no longer required" and...
I am building a catalog item that has a custom table which need a transform map to be populated.The issue is am having is when I select a value on the catalog item, it populates with the 'created' and not the value. How do I get the controlled area ...
Hi Mates, one of my clients needs for reporting purpose List of CI.s Upstream and downstream data ..Is there any possibility to get those data .or need to write any scripting .Need your help ! Thanks
when we click on related link (calculate risk) on change record it will set risk level. time window is a new custom choice field having options(business, on call), i tried this but only one condition satisfying but not other from the below. can any o...
We were not able to auto close our system when the associated change and sctask were closed out. Also Associated change was closed but the corresponding SCTASK didnt get auto close.