Copy attachment from one instance to different instance
Hi, I need to copy attachment from one instance to different instance under table cmn_location.Could you please help me on this requirement. Thank you
Forum Posts
Resolved! ATF - How to Set Variable Value for Choice Variable with Choices Added via Client Script
I'm trying to set variable values for a Select Box variable. However, the choices are added via a catalog client script. How can I select a value for this variable and proceed with the submission if the choice does not appear in this step?
Map the variables of one catalog item in another
I have an order guide in which 2 catalog items are there. In one catalog item there are some variables which are not in 2nd catalog item. so when submitting the order guide , those variables should be visible in RITM and SCTASK on 2nd catalog item. H...
Auto number field not populating value for a new record but populating number value after inserting or save.
Hi.. I'm creating a conference request table to which i added auto number column. Whenever I'm inserting new record, auto number field is not populating its value. After inserting record I can see the auto number field value. Did i do anything wrong...
Resolved! Exclude some item when archiving REQ/RITM/TASK
Hi, We currently want to archive REQ and their related records that was closed before 2 years ago.But we want to exclude from the archive rule some item (catalog item called firewall). How to do that since there is no "item" field on the request and ...
Resolved! Multi row variable set (MRVS) not visible in catalog task
Hi all, I have a catalog item with a MRVS (called u_tokens) and I want to display it in the corresponding RITMs and SCTASKs. Before it was ok, but after the upgrade from New York to Paris, the MRVS is not displayed in the SCTASK form. After some inve...
Resolved! Get MRVS Value and update Asset table based on serial number using Workflow run script
Hi,We created a MRVS < internal name : device_requests >. which contains two variables assigned_to : reference to sys_user tableserial_number: reference to alm_asset tablewe want to update Asset table record based on serial number submitted using thi...
Report to get the Custom Table's ACL's, Groups with ACL and Group Memberships
HI All, I need a report for the Custom tables which are extended Task and Non-task extended with the details below:Also, I need to remove the duplicate access to the users in the custom tables.ACL - read/write/deleteGroups with ACLGroup memberships (...
Resolved! How is this field NOT mandatory!?
Hello all, I am trying to figure out how this field is not mandatory on the form. As you can see, the field definition says it is required, but on the form itself, it is not. I checked the UI Policies and nothing is active on the field. I wil...
Resolved! I am trying to present few questionnaires when a category is selected.
I am trying to create a record producer with a few questions. One of the questions involves selecting a category (I’ve already created a category list in the table), and I’m using a lookup to display it on the form. Based on the selected category, I...
Release Version in Knowledge Base - Zurich Release
According to Zurich release, if the knowledge Base contains "Release Version - 3", the associated articles to the knowledge base will hide the related list sections such as "Can Read, Can Contribute, Cannot Read, Cannot Contribute" of the knowledge a...
Resolved! "My Work" throwing a security constrains error.
Starting this morning, several people are having issues accessing the "My Work" link in ServiceNow. This is in the Self Service application and links to the task table with a dynamic filter to show work items for the logged in user. They're receiving...
Resolved! Continual Improvement Management - How is approval exactly triggering ,where all of it is defined ?
Hi Experts,Recently I have been assigned a task in Continual Improvement Management module ,where instead of group approval, customer wants to add manual approvers after accepting the Case . But I am not able to to find any BR, UI Policy ,UI action ,...
Resolved! Custom Action issue
I have created a flow and custom action When i am testing the custom action individually it is given correct result but when i am calling it in flow and passing the same value as input It is giving wrong outputSs(function execute(inputs, outputs) { ...
Resolved! Walk-Up - "Create Incident" UI Action for Workspace
Hello all, we are currently configuring Walk-Up Experience and need assistance with the "Create Incident" UI action. Since Walk-Up uses the AWA and the workspace inbox, we would like to use the OOTB UI Action in the workspace, so the technicians don...
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