Hi everyone, It has been observed that some incident fields are editable and not read only even though the incident is in closed state. what is the reason ? I want to implement a solution where if the incident is closed, all fields should be read onl...
Creating an incident from a record producer with an attachment, if attachment size is greater than 3 mb, need to populate the comments in the same incident script logic in servicenow
I am creating an SLA with a Stop condition that checks if the "Updated by" field of an incident is set to the same person who it is assigned to. Best practice seems to be to create a Script Include and reference it in the SLA Condition field (Class N...
Hi All, I have a catalog item that refuses to publish and is stuck in the Draft state when I try to publish it from Catalog Builder. I published it then I needed to make changes and went through troubleshooting steps with a coworker. We ended up clic...
Is there a way yet to easily include dynamic content (queried information from the CMDB) in knowledge articles.I would like to have some KB articles include dynamic information (queried on open) from the CMDB for CI fields such as description etc.
I’m trying to find which role needs to be assigned to a user in order to grant write access to the cmdb_rel_type table in ServiceNow. Could anyone please advise which specific role(s) should be assigned to enable this level of access? Thank you in ad...
I have a requirement to customize the agenda items drop down list in the CAB Workbench meeting to include items my organization would like to review during CAB meetings. The out of the box items include "All agenda items," "Pending agenda items," "A...
Hi All, I have couple of questions regarding flow designer after reading the following in a snow article "By default, flows can have no more than 50 actions. To change the default behavior, increase the value of the sn_flow_designer.max_actions syste...
Hi Does anyone know how to use "Upload document to folder" iManage spoke action. Please refer the below screenshots for more clarity.What inputs I need to give in Attachment, Name & Extension fields? I tried giving the sysID of attachement in the att...
chkDates: function() { // check change task planned dates are within the parent change request planned dates var chgStartDate = this.getParameter('sysparm_start'); var chgEndDate = this.getParameter('sysparm_end'); var changeStartDate = new ...
Hi everyone,I’m trying to make the Variable Editor (com_glideapp_servicecatalog_veditor) on the RITM form (table: sc_req_item) load with all containers (like User Info, Details, etc.) collapsed by default.What I’ve tried so far:Created a system user ...
Hi guys, Out of the box in an incident in SOW there is the record information and it shows things like assigned assets etcHow can I get the assigned assets link to show in the record information for a request in SOW as this would be useful for us.
Service Now is showing A task that is not there. I cannot for the life of me figure out what happen. All the reports show there is a task but unable to look at. I tried to exclude from my reports but cannot find the right condition that will work. ...
Hi all, i need some help. We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...
Can anyone help me with this answer if user select disatisfied emoji then comment box became mandetory
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