Do we have Requirement gathering template for Walk up experience module
I need Requirement gathering template for Walk up experience module to be shared with customer. Any references pls ?
Forum Posts
Want to create metric definition to exclude non business hours
My requirement is to calculate the duration of On-hold Incident excluding non business hours(After 6PM or before 9AM). Suppose incident was put on hold for 2 days so it will not show on hold duration for 2 days it will exclude business hours so like ...
Resolved! field validation on a form - alpha numeric only
Hello allI have a request to update an existing field on Incident form to a specific format as users are entering garbage data in the field now.. Entry should be restricted to alpha-numeric (for example: 123X) What's the easiest way to accomplishing ...
Has anyone noticed that the OOB "Problem worknoted (unassigned)" notification conditions are wrong?
You would think that this notification should be sent when a work note is added while there is an assignment group but no assigned to on the problem. Instead it sends any time a problem is updated without assigned to populated. Easy fix, but surprisi...
How create a interactive filter on task_sla table for resolved field which is coming from incident
Hi, We need to create a interactive filter on "task_sla" table for resolved field which is coming from incident.We have created two reports on "average response time" and "average resolution time"(These two reports created from task_sla table). now b...
How to transfer report ownership/viewership if user id migrates within service now
Requirement: We are transferring roles and group of 100 of users from old user id to new User Id.The expectation is that whenever we are migrating from old user id to new user id, the report ownership and viewership remains intact. If any scheduled j...
approval flow
director - answer = { // Configure policy inputs here u_director_approval_mandatory: false};var director_approval_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("change=" + current.sys_id + "^type=bla...
Alert for Version upgrade in RITM table
Hello All, 1. I have created to field permitted version in alm_license table and give value like 2.1, 2.2 and 2.3. If these values get changed from any number than a alert need to be shown that Version upgrade is available for Software which we selec...
Email - Inbound Action - Incident Closed
Hello, I'm looking for options to manage emails on incident tickets that have been already closed. We had few instances of customers replying to old incidents that are closed long back with a new or related issue, the email is appended to the Closed ...
how to hide scroll bar in Process flow
Hi , I have created a custom Process flow for Change table and it automatically created a scroll bar just below. Please let me know how to hide this scroll bar. Regards,Saranya
Resolved! Customize Email font and size
Hello SN Community, The requirement is to change the font style and size in the Compose Email pop-out to our company standard of Arial 12pt.I've tried changing our Email Client Templates, but the change does not stick - it reverts back to the Verdana...
API for Speech to Text conversion
Hi All,We want to convert speech to text and use the data to create knowledge articles. Are there any API's we can utilize for this process? Is there any Azure API? Thanks!
Flow designer triggers are conflicting with eachother
Hello Team,We have a requirement as below,create one cancel button on sc_request table when clicked on it pop-up to fill additional comment and once provided and cancelled it should cancel the request and close incomplete all the active ritm and acti...
On-call Calendar assistance needed.
Hey there S-Now peeps. I been pulling my hair out with on-call calendar and schedule. Checked numerous videos, but no solid answer to help me setup the on-call calendar required. What's needed:Group has 4 members and they rotate weekly (Wed to Wed). ...
Why can't I see an article template in Knowledge - Administration - Article Templates?
Hi, Can anyone tell why my custom KB article template is not visible in Knowledge - Administration - Article Templates, or if there is a trick to make it appear here? The instance is the London release, although I am not sure how important this is. L...
