Hi, I've tried to search on the subject but have failed to find what I'm looking for. I've got two questions: Lets say Arla Foods wants to use ServiceNow in their distribution centers (DCs) and warehouses.Where would something easy as e.g. a stock...
We'd like recommended knowledge articles to post to an sctask record activity stream via the work notes instead of the additional comments when using the sidebar in SOW. Currently articles attach onto the additional comments and Service Desk does not...
Hi everyone,I need a quick bit of help. I’m trying to create a report using fields from Request Item, SC Task, and Sys Approval, along with variables from the Request Item.I created a database view combining Request Item, SC Task, and Sys Approval, a...
I created a custom table to store key contacts and it has been working for years. I just came back to add one through a related list and clicked new and I get 'action not authorised'. I tried with admin and still get the same message appear. What co...
Hi Experts, Emojis based survey questions are unable to add Comments while submit via Outlook. Please assistance on this asap.
How can I populate the configuration_item field on a ServiceNow catalog item by passing a parameter in the URL? I want the field to auto-fill when the user opens the catalog item through a specific link.If you want, I can also give you the exact scri...
I used Container Start, Container Split, and Container End in the ServiceNow Form Designer to place two fields side-by-side. However, the fields are appearing above the “Add Attachment” section. I would like to know how to position the fields below t...
Hello, I really need help for the forum Guru's. I am in the process of creating a booking catalog request form. The request consists of a single day, multiple days, and long term booking options. For the single day, I just used the form variable of D...
In mobile app builder i have a reference Input and autovariable filled as "current user". Current user variable type is user whcih suppose to give the current user and when auto variable is filled it should show me User name instead of sys_id. when i...
Hi Everyone,I am facing issue in 'Strategic Planning Workspace' of ServiceNow. When I click on 'New Demand' button it should show New Demand form as shown in attached screenshot. Previously it was working as expected when I click on 'New Demand' it w...
I want to show customers/external users to see change_requests in CSM portal, but only those associated with their customer_account. Is this possible?As a regulatory requirement, we need to show change_requests to (external) customer users, when they...
Hi, I tried accessing ATF Tests within Test Management 2.0 after installing the “Test Management 2.0 – ATF Tests” plugin, but I’m still unable to see any ATF Tests in Test Management 2.0. Has anyone successfully installed this plugin and used it? You...
Hi all,Our requirement is make fields- implementation plan, back out plan, schedule dates mandatory on NEW state. Currently, these fields become mandatory when we click on "Request for Approval" button. My requirement is make these fiedls mandatory a...
HiWhen I try to export the kb_feedback table data, it does not download all the records — only random records are downloaded. When I split the data and export the last three months, it works fine. But I am unable to download all the data at once, eve...
Hi All,I am working on a Catalog Item in ServiceNow and need some help with displaying catalog variable values correctly in an email notification.Requirement:I have a Catalog Item with the following variables:Line of Business (Select Box): Enterprise...
