Attempting to establish a relationships diagram for Active Directory to ensure the service gets configured correctly within ServiceNow. Using Class Manager i've been able to identify the following classes which would be applicable: Active Directory S...
Whenever an Incident's priority changes to P1, you want to notify the user and make attachments mandatory .How to achieve this?
I have 3 user types, incident management, problem management, change management. I currently use the Service Operations Workspace and wanted to make the landing page show info related to the type of user. Right now it shows incidents info to all us...
Hello Team, We have configured the SLA Definition,Service Commitment and Service offering.But Task SLA not getting attached. We already gone the below KB article. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0851951. I hav...
Hi everyone!The thing is the following:We're attaching SLAs to incidents based on it's service offering.On SLA definition, we checked the 'Service commitment' flag, so the OOB behaviour is:incident.service_offering if filled the SLA enginfes checks t...
Hi , Please help with this, when i search product search result much contain associated catalog item information. For example i have one product called ABVC Laptop[ORDER ABVC], i have custom field call Related catalog item which is reference to...
Hi Everyone,I 'am new in configuring advanced work assignment, I noticed in activity stream that the assigned to field is changed by the available agent(see attached photo) is there any configuration to change it to system? Thank in Advanced
I would like to change the appearance of the 'Create New Change' interceptor and change the links to the different change models for buttons or some other functionality that makes the page more attractive and usable for fulfillers from the classic vi...
I'm trying to create a report that is formatted into table with a couple of worsheets in an excel workbook and found a post where someone suggested using ExcelJS. Being new to JavaScript and ServiceNow, I'd like to know... Is it possible to include E...
I know that the security_admin rule is an elevated role. Is there a way to create a new role, called 'sudo_admin' for example, that is an elevated role equivalent to the admin role? I don't want people to be admins all the time, only when they need t...
I need suggestion in retrieving the metrics. Requirement is to get all the "On Hold reason" update on tickets, which I am able to retrieve from metrics calculation. At the same time I need to know to whom the ticket was "assigned to" when the "On hol...
ITSM SIMULATOR, HELP!! As a change manager, I want an emergency change to be able to be created only from P1 or P2 incidents. 1. Edit the Change Interceptor to disable the ability to raise an Emergency change through that method 2. The "Create ...
Hi all, I'm trying to do something that seems simple, but for the life of me, I can't get it to work. I have a couple of variables that I have only visible in the Catalog Task and it is hidden in the Request item and Portal.When the variable is fille...
Whenever the additional comments was updated in SCTASK we need to trigger the flow which was created in Flow designer. When I select the Additional Comments Changes it is not getting triggered. I created a business rule to achieve this which is not w...
