Markdown support for knowledge articles
Does (or will) ServiceNow support MarkDown for knowledge base articles?Thanks,Jerry
Forum Posts
Resolved! Copy fields from incident to incident task not working
I have been trying to set up a Business Rule so when I create a Incindent Task from an incident it will copy desired fields to the task. Been using this Solved: copy fields from incident to incident task - ServiceNow Community . But apparently I cant...
What is best way to get Server-Side information on a Catalog Client script
I have a Catalog Client Script which need to pull information from a Server-side table, and I have two ways to do that one is through Script include call and second is call back function. What would one to use and which is better. Call back function ...
how to route approvals for list box selection in flow
I have a table 'u_ace_access_report', here i have two columns, group and approver, group having values, A,B,C, and approvers, are X,Y, Z, these are mapped in this table , i have catalog item Ace access report, with variable 'select_ace_power_bi_app',...
How to track the case number when the customer forward to the email. Without subject contains "CS"
Hi,I have two forward inbound actions.1.When we forward an email with subject apended with CS number the worknotes will be update from the body of the email with the same CS number. 2.When we forward an email case is created along the few fields need...
GlideAjax in UI Policy Script
Hi All,I'm trying to use GlideAjax in a UI Policy script but get an error : 'TypeError - Cannot read property 'execute' of undefined. The script:function onCondition(){var APPROVED_VALUE = '1';var NUMBER = 1;var condition = g_form.getValue('state') =...
Incident Form modifications
Hello Everyione, Here my new requirement related incident FormAdd an independent option - Callback Number - If possible only numbers and symbol allowed.Add a drop down for all global timezone and a 12hr AM/PM drop down for time.If possible wh...
How to provide scrolling for Top triggering position in UI builder popover
Hi Community, How to provide scrolling for Top triggering position in UI builder popover?Canone help me on this. Thanks,Pooja M
Transform Map not mapping to correct Question record
Not entirely sure where the issue is on this. I have 3 dropdown fields all named the same thing. I would like to load the dropdown options into the question_choice table for all 3 at once. Since they're named the same I cannot find the correct ques...
Bugs created in ADO from ServiceNow are appearing under my name by default, regardless of who create
Bugs created in ADO from ServiceNow are appearing under my name by default, regardless of who creates them. It should be created under the service account
Mobile Apps
Is it possible to customize with our own branding, logo, and themes on the Now Mobile and Mobile Agent Applications. If possible, Please help me how to configure it? Thanks in advance.
Approval Customization in Change Management
I have a new requirement in change management module:In the category dropdown I have one value as "Application". If Application is selected, then corresponding applications will be shown in the sub-category field. In the subcategory application some ...
Attachment transfer from sc_cart_item to sc_req_item
if we raise a RITM from the client portal then initially while attaching an attachment then it's going to sc_cart_item and then once we submit that attachment is tagged to sc_req_item table how does this happen? and we have an issue here sometimes at...
add logo beside Search bar
We have a requirement where client want to have the logo displayed beside the search bar(highlighted in red) in service portal.Kindly guide me through how we can achieve this as I am fairly new to the Portal thing. The search Bar cloned widget whose ...
ServiceNow - Slack Integration - Channel Alerting
Hi There, I'm having some issues with SNOW alerts in Slack. The Slack app was installed using the link below. Bulk alerts to a channel is working as expected as well as the integration to create and updates incidents within Slack. What I'm having an...
