Business rule to link incident with problem

[akshay707]

Hi,

 I have created an after business rule that will automatically create a problem record once new INC is created with priority-new. Some of the details for problem record are taken itself from the same INC record.

The issue here is.How should i get this problem record getting linked with the incident automatically(getting problem "number" into "problem_id" field of incident form.I have tried the following script.Please let me know if I am missing any point.or what piece of code should I add to get this requirement done.

(function executeRule(current, previous /*null when async*/) {

var prbgr = new GlideRecord("problem");
prbgr.initialize();
prbgr.short_description = current.short_description;
prbgr.description = current.description;
prbgr.insert();
gs.addInfoMessage("New Problem created with number :" + prbgr.number);

})(current, previous);

[Anurag Tripathi]

try this

(function executeRule(current, previous /*null when async*/) {

var prbgr = new GlideRecord("problem");
prbgr.initialize();
prbgr.short_description = current.short_description;

prbgr.parent=current.sys_id;
prbgr.description = current.description;
prbgr.insert();
gs.addInfoMessage("New Problem created with number :" + prbgr.number);

})(current, previous);

[vinothkumar]

You have to add current.problem_id = prbgr.sys_id; in your business rule. 

[Inactive_Us1474 · Accepted solution]

You can try this in after insert BR: 

var prbgr = new GlideRecord("problem");
prbgr.initialize();
prbgr.short_description = current.short_description;
prbgr.description = current.description;
current.problem_id = prbgr.insert();
current.update();
gs.addInfoMessage("New Problem created with number :" + prbgr.number);

[akshay707]

Yes It worked. Will you please tell me what exactly happened in you code?