Business Stakeholder vs. Approver User Roles

Cory Hitchings · ‎02-23-2021

Hi all,

Wondering if someone could explain the difference between business_stakeholder and the approver_user role?

From my understanding the business_stakeholder role has the approver_user role within, with the ability to read Incident, Request, Task, Release tables. Is this correct?

Thanks!

Allen Andreas · ‎02-23-2021

Hi,

That is correct. approver_user has pretty much been transitioned in to business_stakeholder on most new contracts/renewals you'll start to see the business stakeholder roles coming in.

By definition though, just so it's covered:

approver_user

Can modify requests for approval routed to them. They also have all capabilities of Requesters.

Note: There is a fee associated with this role. Do not assign it to users without confirming your organization has the appropriate entitlement.

Business Stakeholder

[business_stakeholder]

Users with this role can view and approve records within all products of ITSM.

Note: The business_stakeholder role contains the following ITSM roles sn_incident_read, sn_problem_read, sn_change_read, sn_request_read, and approver_user roles.

pa_viewer.business_stakeholder
approver_user.business_stakeholder
cmdb_read.business_stakeholder

https://docs.servicenow.com/bundle/paris-it-service-management/page/reuse/itsm/reference/installed-w...

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/roles/reference/r_B...

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View solution in original post

Arlene H · ‎01-31-2024

Hi,

I'm assuming this transition is applicable to other applications (eg. HR Service Delivery, Customer Case Management, etc) that uses the approver_user role and now has the business_stakeholder role?

Thanks!