Change the icon for knowledge articles in service portal search results Hi All, I am trying to change the “knowledge” related icon as shown below in the service portal: How to change the search results: Means, I want to change th...
I am able to create an incident in one instance from another instance in ServiceNow. The issue is with dynamic update of STATE and WORKNOTES. I have create a scripted REST API in the target instance and when I use REST API explorer to update incident...
Hi everyone. So I'm trying to leverage the new Change flows in a mixed world where we still have workflows. In this case it's a good starting point for transitioning into that world. So, I've read up on it. The various plugins should be installed as ...
Hi All, I have below business requirement In my catalog form i have two variables 1. Target number - which is reference to target table 2. Complaint - as select box(yes/no) if we select a target number in first variable as TGT1234(inside that " T...
I want to allow user to select date and time if is more than 15 minutes from current date and time. Below onChange client script I am not able to select previous date but I am able to select anytime after current time. I want to allow only to select ...
Hi, I need to create a Service Request record through a flow designer based on some trigger condition. Along with REQ I also need to get RITM and SCTask through the flow designer for the respective Request. I am only able to generate REQ through crea...
We're toying with Agent Workspace on our PoC instance and can't get Agent Assist to show for users who aren't admins but have it itil role. I've set it up on my personal dev instance and it works fine for non-admins who have the itil role. The non...
Hello, Attempting to spin up the Coaching Module, and our first effort will be based on Surveys taken by the L2 team. Example: When the Survey Taker answers "No" on a particular Choice question, we are expecting it to create a Coaching Assessment. _...
When a user tries to query/filter the Requested Items table on the Item field, they are seeing catalog items that aren't used. I don't see a way to set default filters. I also tried creating a reference qualifier on the item field as well as create a...
I have created one report when i added the column as assignment group and state as row in assignment group it is showing sys id instead of group name can anyone suggest? Thanks in Advance!
Hello, I am attempting to create a New Survey that triggers when an Incident goes into "Acknowledged". However, no Survey is generated when I check the "Ready to take" search. Survey Info: Trigger Condition Removing the names for obvious...
Hi All, The requirement is to show the below content in tabular format in notification- Mobile Request Submitted By: Abel Tuter on 2022-04-05 00:20:28 PDT Who is this request for?:Abel Tuter Requested by:Abel Tuter Mobile Request: iPhone, Android Add...
Hi All, I am triggering a service request through inbound email action. Where in I need to populate values in RITM variables with the content in email body. I am using below script, but it is not working. Kindly suggest me any modifcations. var ritmR...
I want to send notification to user but user is in a string field how to get email of that user
So, I have two reports. In one report it shows the combined tickets for one group of people. The other report shows the combines tickets for another group of people. Both are over time. So imagine reports looking something like this when it's fini...
