Resolved! How to recognize how assigned roles
When you see the role assigned to the User IDIs there a way to tell which group the ServiceNow role was assigned to or personally assigned?
Forum Posts
how to save a catalog item value into a table form field
I have a requirement where I need to get values like description, category from my catalog item and save it in request (sc_request) form. I tried writing a business rule for description field but I'm unable to pass values to the business rule from a ...
Resolved! Field watcher in San Diego not working
After upgrading to San Diego the field watcher does not show the javascript log at the bottom of the page or nothing happens when clicking on the bug icon. Please suggest if any one faced similar issue and what is the solution for this. TIA ~AK
Linking Knowledge Article to Request
I am trying to link the knowledge article to my Request but as soon as I attach the knowledge article to my Request, so instead of showing the article content in description box, it is showing the article HTML code. Can someone please help me with th...
Resolved! By using historywalker how to get the previous state of the record
My requirement is 2 senarios we have 1. When incident state change from NEW to awaiting info when I click on RETRIEVE button , the incident should set back to NEW state. 2.When incident state change from Inprogress to awaiting info when I click on ...
Resolved! Unterminated Literal String
I have a response stored in a string variable and want to fetch the ticket number but I am not able to traverse through the output. Output : <?xml version="1.0" encoding="ISO-xxxx-xx" standalone="yes"?> <Web-Ticket> <Change> <pro> <text>Change succes...
How to add CAB meeting's agenda
I need to add CAB workbench has the agenda auto populated with Normal and Emergency changes as described. Normal Change - Change CAB date is the same as the CAB meeting date.Emergency Change - Change CAB date is the same as the CAB meeting date.Stand...
Global search results do not show incidents table for all users except admins
When a non-admin user does a search with global search, the results do not show the incident table but it does show other tables like Catalog Tasks and Users. But when I do the same search as an admin, the incident table results show up: I can...
Approval Link for the Service portal through email script
Approval Link for the Service portal through email script
Resolved! How to import a CSV file without headers?
Hello,I am wondering if it is possible to import a CSV file that it doesn't any header. I tried and ServiceNow says expected two columns but there is only one.I checked out on google and I see that some peope having same requirement sometimes while w...
Resolved! Made changes to "current status" widget to display service offerings but outage details are displayed
Hi , I was trying to make "current status" widget to display service offerings but in the service status page outage details are missing. Body HTML template: <div ng-if="!data.service || data.outages.length > 0" class="panel panel-{{options.color}...
Populate fields based on Assignment Group in Incident
Hi all, I have two scenarios on the incident form. I need to set category field mandatory based on specific Assignment GroupsFor those specific Assignment Groups and Configuration items are not (ABC,XYZ) then description field should be mandatory. Fi...
How to get the previous state without using the audit table or custom field
Note : Without using the custom field and audit table $$Please make use of history $$ I have a requirement where user have feature to reopen the incident ticket, at the time of reopening the ticket state of the current incident will be redirected to ...
Resolved! How to set variable checkbox true in RITM (checklist)
Hi,I have some RITMs that open automatically for service desk analysts to check meeting room equipment. This checklist is opened with some checkbox variables, as there are many options, the analyst requested the creation of a button or variable with ...
How can I get sys_id of the incident i just opened?
I'm creating a customised VA topic that creates an incident with certain fields. I want to display the incidnet number in the end. I'm using a Record Action utility to insert a record in incident table. Is there a way to get the sys_id of the record?...
