Workflow shows state Published(Checked out by). What does that mean?
I have checked out my workflow and now it shows like this. What does it mean? Also I am not getting any options like in the other workflows.
Forum Posts
Resolved! Copy values from parent to Child incident
Hi Experts,On creating a child incident using the 'New' UI action in the incident related lists, I want the child to have some fields like Description, Short Description, etc copied from its parent record. I see there an OOTB UI action, but not sure ...
Resolved! Redirecting obsolete catalog item to new URL?
We've superceded a catalog item (record producer) with a newer version. As we have the older URL embedded in various documentation, is there any way to redirect the older URL directly to the newer one, without the user having to stop on the older pa...
Resolved! email.addAddress() is not working for scoped application
We are trying to use email.addAddress() method for adding "Receive a Copy" field in CC of email notification. When i use static value in cc like below format, emails are sending to CC: email.addAddress("CC", 'test@gmail.com"); Whereas if i use dynami...
Need to restrict user to edit user table records excepts some fields.
Hi All, I have a requirement to give access to one group who can edit only two fields of user table. I created one role and i created two wrote ACL's which will give access to write this two fields. As user module will be available after user_admin...
Resolved! Add hyperlink to form and open excel file on clicking it
Hello All, I have an excel file. I need to have a hyperlink in the form. On clicking that hyperlink, that excel file should be opened. I searched on community and found varying answers related to this but couldn't get a clear idea as to what has to b...
Resolved! On load client script for applying Change template not working through Related lists
Hello , I have created a template and have applied an 'on load' client script, which when a new change form is loaded the template is applied , My 2 additional requirements are 1. CRs created from any related list (ex: parent RITM), template is n...
Resolved! Can we add a ppt., as Knowledge Article?
Hi, Can we add a ppt., as Knowledge Article? I have a ppt to add, that should be visible to ITIL users. Thanks, Vaishnavi
Resolved! Dashboard or report to show ticket count based on number days to resolve the ticket
Hi, Im looking to create a report to show an Resolution trend like how many tickets were resolved the sameday, how many tickets were resolved in 3 days and so on.
Resolved! Fetch the location of logged in User
I have created catalog Item. There is a variable "Current Location".I want to fetch the location of logged in user and want to auto-populate that. I've tried almost all the ways but not able to fetch that. In variable's default value == javascript:gs...
Resolved! Set Req state same as RITM state when the state changes in RITM with flow designer.
When the state field changes in RITM then, REQ state needs to be changed. RITM States: REQ States : Open Pending Approval. Closed Complete. Approved, Clo...
How do I display the Problem Management State Chevron on the Problem Form
I cannot see the Problem State Chevron on the top of the Problem Form. How can I display it.
Prevent duplicate submission on REQ/RITM
Hi SNow community,I'm having some issues with a BR where it prevents the duplication of RITM's based on the variables input. In this case, if the user request a service which he already submit earlier it would avoid the RITM creation but on the other...
Change font of additional comments text
Hi, How can I change the font of the additional comments text? Currently, the font of the additional comments is Times New Roman but I would like to make it Arial. Is this possible?
Resolved! Parent child relationship in a change request
I need to create a report for the customer where if Change record has child records , I need to get the count of child records. FIlters are : Parent record has CI "ABC" and planned end date at or after today. Customer wants the same in List view. I e...