Button in Change form is not working when language is changed to different than english

Kasia5
Tera Contributor

‎04-25-2024 01:04 AM

Hi All

 

I have an issue with button ''Request for assesment" in CHG form:

Kasia5_0-1714032204788.png

it works correct when I have an english set as language but when I switch to german, then when I click on it nothing happens. Do you know what can be a cause?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-25-2024 01:09 AM

Hi @Kasia5 

Might be helpful

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720575

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James Chun
Kilo Patron

‎04-25-2024 01:59 AM - edited ‎04-25-2024 01:59 AM

Hi @Kasia5,

 

Can you share the details of the UI Action?

It looks like a custom UI Action as I can't find it in my PDI.

 

If it works in English, it's highly likely that there is a script in the UI Action that is using the display value of a field.

For example, the script might check if the display value of the 'State' is 'New'.

If so, this won't work in different languages as the display value will vary per language.

 

Cheers

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