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09-24-2024 10:31 PM
Hi,
By using the ATF i want to click the Emergency CR as mentioned in the Screenshot.
do we have any test ATF step to click only the Emergency Change Request as mentioned in the above screen, if yes, please help me out how to click the same.
help me out the test steps:
Thanks
Solved! Go to Solution.

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09-24-2024 11:20 PM
Hey @kranthi2 ,
Use below steps
Step 1: Use "Navigate Module" and select "Create new" on change_request table
Step 2: Use "Click Component", Retrive values and select Emergency
Output:😍
Hope this helps!!!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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09-24-2024 11:20 PM
Hey @kranthi2 ,
Use below steps
Step 1: Use "Navigate Module" and select "Create new" on change_request table
Step 2: Use "Click Component", Retrive values and select Emergency
Output:😍
Hope this helps!!!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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09-24-2024 11:37 PM
Hi @kranthi2
You could simple use Open New form and after that use Set field value and set the fields like model, type, priority etc as per Emergency change.
using Click Component is not consider best practice because after upgrade/clone, the component value may change. You need to again retrieve and select the correct component value.
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Shaqeel
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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.
***********************************************************************************************************************
Regards
Shaqeel
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09-25-2024 03:34 AM
If i use to Open a new form it is opening the Normal change request instead of Emergency change.
hence i have used the click component.
Could you please clarify here mor.
Thanks
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09-25-2024 06:02 AM
You can change it to emergency change by using Set field value.
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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.
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Regards
Shaqeel