By using the ATF i want to click the Emergency CR as mentioned in the Screenshot

kranthi2
Tera Expert

Hi,

By using the ATF i want to click the Emergency CR as mentioned in the Screenshot.

kranthi2_0-1727242251728.png

do we have any test ATF step to click only the Emergency Change Request as mentioned in the above screen, if yes, please help me out how to click the same.

 

help me out the test steps:

 

Thanks

 

1 ACCEPTED SOLUTION

Hemanth M1
Giga Sage
Giga Sage

Hey @kranthi2 ,

 

Use below steps

Step 1: Use "Navigate Module" and select "Create new" on change_request table

Step 2: Use "Click Component", Retrive values and select Emergency 

 

HemanthM1_0-1727245057610.png

 

Output:😍

 

HemanthM1_1-1727245162433.png

HemanthM1_3-1727245216905.png

 

Hope this helps!!!

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

4 REPLIES 4

Hemanth M1
Giga Sage
Giga Sage

Hey @kranthi2 ,

 

Use below steps

Step 1: Use "Navigate Module" and select "Create new" on change_request table

Step 2: Use "Click Component", Retrive values and select Emergency 

 

HemanthM1_0-1727245057610.png

 

Output:😍

 

HemanthM1_1-1727245162433.png

HemanthM1_3-1727245216905.png

 

Hope this helps!!!

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Shaqeel
Mega Sage

Hi @kranthi2 

 

You could simple use Open New form and after that use Set field value and set the fields like model, type, priority etc as per Emergency change.

 

using Click Component is not consider best practice because after upgrade/clone, the component value may change. You need to again retrieve and select the correct component value.

 

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Regards

Shaqeel


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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

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Regards

Shaqeel

If i use to Open a new form it is opening the Normal change request instead of Emergency change.

hence i have used the click component.

Could you please clarify here mor.

 

Thanks

You can change it to emergency change by using Set field value.


***********************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

***********************************************************************************************************************





Regards

Shaqeel