CAB Workbench not updating Change approved during meeting

[MGanon]

I am trying to understand why approving a Change during a CAB Workbench meeting returned a warning message to approve the Change when attempting to navigate to the next Change record.

I approved the first Change during the meeting using the Approve button in the upper right of the meeting window. The state of the Change shifted to Scheduled and the option to approve or reject disappeared as a meeting option indicating to me that the change was approved. When I navigated to the the next Change on the agenda, I received a warning:

   "Confirmation
    The current agenda item has not been approved.
    Do you want to move to the next item?
    Cancel | OK"

Looking at the agenda item on another screen, I noticed that the state of that agenda item didn't change. I would have expected it to update from Pending to Complete.

Am I missing something?

[Ant1]

i've submitted one today to see if we can get any feedback from ServiceNow.  Hopefully they have a solution outside of "This is fixed in Tokyo".  Our temporary fix is to just refresh the CAB Workbench session to continue forward.

[Stephen Rosenth]

Thanks Ant1.  Appreciate you letting us know if/when you hear back from SN.

Steve

[Ant1]

Will do!