hi what is the work of "answer"....and what is get Attribute doing here pleae any one can explain me the complete line var answer = response.responseXML.documentElement.getAttribute("answer");
Hi everyone,I created a table, name is users_phone. This table have a phone_number field and this field filled by it users. I want to create a Request, from the Service Portal and request form have variable name is Own_Phone_Number. So I want to get ...
Hello,We are on Jakarta. I have a need to trigger a specific workflow once a Service Catalog item is requested (On submit). Please advise how can I do that? Thanks,
Hi Experts,I am new to Asset Management and I activate Procurement Module.Now when I click on 'Source Request', I want to place a purchase order. But the button is not enabled.What am I missing??
Dear all,I am facing a little problem and I hope I would get your help.When I view a list of incidents in the "Default view" and I open one record I get to choose the "Requester" field for that incident by clicking on the lookup icon.However when I v...
Hi I am getting login issue with service now portal.I trying to resolve, search and read lot of doc. did't get any idea how to resolved. AuthenticationException"LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042A, comment: AcceptSecurityContext er...
We recently upgraded from Helsinki to Jakarta and we noticed that the SAVE button disappeared from most of the Forms.This is actually not a question, as I found the solution.I just wanted to share.The first solution we thought about was to re-create ...
The Service Portal search results return in this sequence.We would like to change the sequence (Left Box) to Service Catalog, Knowledge Base and Question and Answers. Also the search results (list window on right) in the same sequence. Our goal is to...
I have an Order Guide with a Rule Base that's forwarding 3 different variable values to a Catalog Item. I've written an onLoad Catalog Client Script in one of the Catalog Items with the intent of concatenating the value in each of those Catalog Ite...
Hello all,Does anyone know how I can get the Work Notes field to show on RITM and not the Work Notes checkbox?Thanks!Mike
Hi everyone Did some of you face the same problem?In the change_request I would like to make "production_system" mandatory. As it is a True/False field and I don't want to change the type I tried to configured a choice list with none. But it isn't w...
Hi friends, Was trying to find a doc or page with best practices regarding ACL's but could not find any match. Let's say if we have an ACL that allow users with ITIL role to read the content of a certain table, row read level as well.Then we need to ...
We are having an issue whereby the RA responses don't appear within the Change Request related list. I have found that the problematic RA's are the one's that don't have a 'completed by', 'completed date', or 'instance' within the task_assessment tab...
We are currently using a record producer on Service Portal to create change requests. One of our requirements is to allow entering of multiple affected Configuration Items. So on the service catalog side, we were able to add a variable with type "Lis...
I have stack bar chart which shows total based on stacked columns. If i select the Display Grid it will show total as well as stacked data again.I want to see just Total of the stacked bar graph as Total : 127,088 Thank u in advanceBelow is the scree...
