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Article for g_uri,g_request

Hi ,I was unable to find any relevant information for 'g_uri','g_request' objects .Also I needed some more in depth info for 'Navigation Handler' .Please let me know if there are existing articles for the same , If somehow I might have overlooked. Pl...

Resolved! Value not getting updated on record update from business rule

I have a business rule that is working fine with the exception of the update of the value of a field on another record (not current).All the Info Message displayed are correct but the value doesn't show in the CI record. I verified that if I enter th...

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clyon by Tera Guru
  • 1381 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to check what roles were assigned to a user?

Hello,By mistake one of our colleagues has removed the roles for a user. The roles removed were non-admin roles hence not inherited.Is there any way by which we can know what roles were assigned to a user ?Please help !Thanks in advance.Archana

Multi level grouping in list view

Put this in the Change Management forum, but relevant to all - not sure there a general category. . . In a list view - eg when viewing a list of open changes, incidents etc I would like to group by, say, Assignment Group - which is easily done by rig...

tom_pb by Kilo Expert
  • 1956 Views
  • 4 replies
  • 4 helpfuls

Email Notifications are missing attachments

Some of my email notifications are missing attachment (incidents attachments work fine, but both change request and Document Management are not working).   I have checked the Include attachment box but approval users are not receiving attachments.Ima...

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peekay19 by Tera Contributor
  • 1637 Views
  • 3 replies
  • 3 helpfuls

SOW for ITSA Implementation

HI everybody,  I wondering if anybody has a SOW for ITSA implementation to share with me.  We ´re starting our first project implementation so I need one document template or guide to help us.  Thanks in advance,Omar Ortí­z

omarortiz by Kilo Explorer
  • 5434 Views
  • 7 replies
  • 0 helpfuls

adding variables to my approval service portal

We are trying to create a service portal page.When a person clicks on My Approvals, they only get the top information (Requested for, opened by, RITM #,etc)It is not displaying the variables at the bottom. How can this be added

mattrom1 by Giga Expert
  • 1104 Views
  • 3 replies
  • 0 helpfuls

IP Network CI relationships

I'm doing some testing of loading up IP networks into the CMDB (cmdb_ci_ip_network table). We have a very large IP address space that we manage and there are lots or parent>child relationships, sometimes up to 4 or 5 levels deep. If you're familiar w...

Earl L by Mega Guru
  • 2602 Views
  • 1 replies
  • 0 helpfuls

Should you add columns to the cmdb_ci table?

I've got a business need to track some legacy information for various CI's.     In total, there will be 8 new attributes that run across 32 different CI classes.   Question to the community is, should I:A) Add the columns to the cmdb_ci table so that...

(IT) Service Catalog vs Standard Change Catalog

Hi, We've been given the assignment to present our IT-Operations services in a Service Catalog in ServiceNow.Together with our ServiceNow consultant we looked at the Service Catalog.To be honest, it still looks like a customer facing webshop for big ...

Resolved! Incident state showing -5 (value for pending)

I've run into a bit of an issue with my Incident table and I'm 95% sure it has to do with something that was done in Change Management.   I know both extend task and use the same state variable.     I moved over an update set last night for Change an...

Travers M by Mega Guru
  • 3576 Views
  • 10 replies
  • 2 helpfuls

how to check if all Record of Choice list has same value

hi,i am inserting Records into the Custom table based on the Assets selected in the List Collector from the Catalog form,   i have a choice list with choices, FIX, Replace, No action in the new table. The fulfiller will change the values of each reco...