Enterprise licenses tracking
For enterprise licenses, what is the best practice to track licenses, manage their renewals, and assign licenses to users?
Forum Posts
Making a Service Catalog "Available For"
Hello. I have to set up a catalog of services so that it is visible only to Brazil's users.I am using the following script: var g = new GlideRecord ( ' sys_user ');gr.addQuery ( 'country ', ' BR ');gr.addActiveQuery ();gr.query ();gr.next (); A...
Resolved! How can I change the state of multiple assets from "In Stock" to "In Use" instead of going to each asset and changing it?
Attached is an example of what i am trying to do.We have a stockroom at a warehouse that ships certain assets to our stores, but each time they ship the asset out, the asset is automatically set to "In Stock", "Reserved" to "Generic Stockroom. All th...
Convert Consumables to Hardware Assets
We have a model that was created incorrectly as consumables. It should have been a hardware model. Can you suggest how best to convert these consumables into hardware assets?Teresa
hello guys i am new to development and scripting , can anyone explain me what does this condition represent(new global.StateFlow().validFlow(current, 'b46c02ca4f2d0a0097b3b82ca310c743', 'manual')), here sysid represent state flow record
hello guys i am new to development and scripting , can anyone explain me what does this condition represent(new global.StateFlow().validFlow(current, 'b46c02ca4f2d0a0097b3b82ca310c743', 'manual')), here sysid represent state flow record
Resolved! Remove a recipient from a Email Notification
Can we remove a particular recipient from Email Notification being sent. This Notification is sent to glide field recipients.Any suggestions will be helpful. Thanks!!
Resolved! how can a list of records in one table can be show in other form using a button
I need to show a popup in incident from to show all the computer present in the computer table,how can i perform this with the help of glide window.mainly all this must work in customized application scopePlease help me to solve itthis script i hav...
how to hide some fields for different Groups and users having different roles
i need to hide some fields depending upon the user i.e if the user have ITIL role then he should have 10 fields to visible and if he got HR then 20 fields like ..step1 : open an incident -- INC0010015 then if you go point your mouse to Caller i (in...
Service Now integration with FTP
We need to integrate Service Now with an FTP. The FTP will contain two xml folders. One of the folders will contain data from HP Service Manager 7.0 and the other folder will contain data uploaded from the Service Now instance. See attachment1. Can w...
Ci's model id
Hi,On importing data to CI using an import set , model id data creates a new model( blank name field and display name same as model id of CI) if the same model name doesnot exist in model module. Why does it dont map to Name field and to display na...
accessing variable through dot walking
I have reference to "sc_req_item" called request_item on another table. I am trying to dot walk to get one of the variable and not successful. Tried to query the table using "request_item.variables.temp_var" but don't seem to get the value. gr.addQue...
Resolved! XML data extract
Hi,How do I extract data of the 'sys_audit', 'sys_choice', and 'sys_attachment' table for Incident table.
How to setup a user to login with an Identity Provider
I have a Shibboleth IdP installed on my local PC (which is working well using TestShib as the SP)Now, in ServiceNow, I've set up a dev instance, clicked on Multi Provider SSO, created an IdP, imported my Shibboleth metadata, generate ServiceNow SP me...
Resolved! Stop the session from timing out on a specific form or application?
In general the standard session timeout is fine. However, there is one customized application (specifically, one form) that takes a long time to fill out, and we would like to disable the session timeout function when on this page (filling out the ...
