Can a Configuration item be associated with two assignment groups

[Mallika Bhupath]

All,

I need to create a Configuration item. The assignment group of the CI will depend on the issue - if it's a hardware issue or request, that will need to go to X - if it's a request for a different build, it will need to go to Y.

As far as I know, a CI can only be associated with one assignment group.

Please let me know if I can associate it with two assignment groups.

Thanks,

Mallika

[Tony Chatfield1]

Hi, I believe that you are correct, and OOB cmdb_ci table (and children) has 1 assignment group field.
You could add a second assignment group field, or a table that would allow you to map multiple groups to a record based on other reference values. 

[Amit Gujarathi]

HI @Mallika Bhupath ,
I trust you are doing great.

To achieve your desired outcome, we can utilize ServiceNow's "Assignment Rules" functionality. This feature allows us to automatically assign tasks or records to specific groups based on certain criteria, such as the type of issue or request.

Here's an outline of the solution:

1. Define the assignment groups: Firstly, identify and create the two assignment groups X and Y within your ServiceNow instance. Ensure that the appropriate members are assigned to each group.

2. Create assignment rules: Navigate to the "Assignment Rules" module in ServiceNow. Here, you can define the conditions and actions for assigning records to specific assignment groups.

3. Define conditions: Create conditions to match the type of issue or request. For example, you can use the "short_description" field to identify keywords related to hardware issues or requests for a different build.

4. Define actions: Set the action to assign the record to the appropriate assignment group. For hardware-related issues or requests, set the action to assign the CI to group X. For requests related to a different build, set the action to assign the CI to group Y.

5. Enable and test the assignment rules: Once you have defined the conditions and actions, enable the assignment rules. It is essential to thoroughly test the rules to ensure they are correctly assigning the CIs to the desired assignment groups.

Regarding associating a CI with two assignment groups simultaneously, this is not a standard feature in ServiceNow. However, you can consider alternative approaches depending on your specific requirements. For example, you could create a custom field to capture additional assignment groups or utilize related tables to associate the CI with multiple groups indirectly.