Can a PRB be child of INC?

[Julian12]

So I have this wired request from a user that says he cant put 5 PRB as child record of an INC because this INC is already as Closed.

Although I believe that PRB should not be child from INC and should be the inverse (INCs as child from PRB). Am I right?

Thank you for the heads up, I'd really appreciate!

[DanielCordick · Accepted solution]

Hi Julian,

You are correct, A Problem is the parent of an incident or many incidents, not the other way around. 

ITIL^® defines a problem as a cause, or potential cause, of one or more incidents

please mark helpful or correct 🙂

[VaranAwesomenow]

A problem is created to fix root cause for issues reported by incident.

having said that, on problem record there is a field called first reported by which has reference to task, this can be used to track the source for problem.

It is possible to add multiple incidents to a problem record by using related lists.

Just to answer your question, while it cant be achieved via incident record since its closed, it is possible to set parent field on those 5 problem records as incident.

[Julian12]

Thank you!

I'd rather go with the "correct way" and inform the user that is not possible as it goes counterhand the logic of problem management.

THANKZ!