Resolved! How to get checkbox value from html to client side in widget- Service Portal
How to get checkbox value from html to client side in widget- Service Portal
Forum Posts
Opening new Agent Workspace Tab
Hi, we have created a custom page mimicking Service Catalog, and currently are opening it from UI Action 'Create Request' via the "openUrl(...) + top.window.open(...)" function in a new browser tab. We would like it to behave on the Agent Workspace s...
How to configure escalations to managers within Incident Management life cycle
Hello, We are looking for a way that a 3rd team team can escalate a incident to a serviceNow group that managers belong to. Ideally when a incident is defined as one to escalate either the agent can use a look up to select a group and it triggers an...
Resolved! Date Format Change to "dd-mm-yyyy" for catalog item variable
Hi, I have a requirement to populate the value of one catalog variable in "DD-MM-YYYY" format. This will happen based on a change in another catalog variable which is in "YYYY-MM-DD" format. I have written a catalog client script and a script include...
how to clear user criteria cache without logging out
how to clear user criteria cache without logging out .I have tried to clear user criteria by gs.cacheflush('criteria_cache')but no luck. Issue:we have user criteria built on location ,if user change location then he need to logout and login again but...
is there to clear user criteria cache without logging out in through script
is there to clear user criteria cache without logging out in through script. If we have user criteria based on location it get effective if logging again
Resolved! How to create Copy Change button in Agent Workspace
Hi All, I need to have Copy Change button on Agent Workspace same as we have on native view. We have OOB "Copy Change" UI action. I have checked "Workspace form button" checkbox. I can see Copy Change button on Agent Workspace but not performing any ...
Resolved! Database View Table Where Clause to contain NULL
I want to improve my DB View performance by including a null test in a where clause (rather than let hundreds more records through and have to include the condition in every report I write).Syntax for where clause doesn't SEEM to support this - neith...
Resolved! How to add hyperlink in the catalog item
Hi, I have created one order guide and catalog item....in order guide form i have one checkbox created when i click that checkbox the catalog item will appear....the problem here is only variables in that catalog item is getting displayed the thing w...
how to add/remove option for reference field based on a field selection
I have two fields "application"(with 3 values) and another reference field "code". So based on selection of application (value), I want to control the reference field code to add/remove the value none from the reference table. I understand that addop...
Resolved! Notify Assignment Group Manager when Assigned to is inactive
Dear All, I need to notify the Assignment group Manager every week once when the assigned to member of that group is inactive. I tried using a scheduled job with a script and the events. However, the notifications is not getting triggered at all....
Resolved! 'Update Fail' when approving ritm from service portal
Hi all, I cloned the 'My Approvals' widget in the Service Portal to allows users without the 'approve_user' role to action approvals. // 1st changes on Server script if (input.op == 'approved' || input.op == 'rejected') { var app = new GlideRecord("...
Change default response timeout of REST Step.
What is the default response timeout for REST step in flow designer and how we can change (increase/decrease) the same. I have already checked the property "glide.http.outbound.max_timeout" ( https://docs.servicenow.com/bundle/paris-platform-administ...
Resolved! reload form using UI Action
hello,i want to reload my form when i click on a button how can i do it ???thanks
Why Requested For is auto populating incorrectly in Request summary and RITM record?
Hi Community, I created a request for Aaron Shelly from portal and submitted the form. After Submitting the form,in Request Summary showing Requested For as incorrect user name. In platform,for REQ Requested For is showing correct. but for RITM,...
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