Does anyone have a business rule I can use as an example to convert the duration between 2 dates to minutes?We currently have 2 date fields (dd/mm/yyyy hh:mm:ss)u_outage_startu_outage_endLooking to get this converted to minutes in field u_reported_do...
For both Incidents and Requests... When filtering from the list view for Incidents with no Assignment Group assigned, I get different results depending on how I filter. For example, when I create a filter condition in the breadcrumbs for [Assignment ...
Hi Team, I want to create a Request ITEM but there should not be any order or submit or request button available on display? We just want to suggest users buy themself that ITEM. but the request method is three drop-down options available. How can ...
Hello all, I was wondering if anyone here would have some guidance on an issue I'm trying to sort out, and might be somewhat confused. For my organization, we're working on a project to manage our inventory tracking within our current ITSM suite. How...
When using Flow Designer, the REQ Number is not populating in the RITM even though I have it in the fields. I also tried to populate the REQ Number & RITM Number in the SCTASK. I don't see anything in the Business Rules that may be causing this eithe...
I wish to open knowledge article in modal window( popup) upon click of an image on a widget , i am using 'Knowledge Article Content' cloned version of this widget to view the article content. I am using spModal to achieve this but a blank modal windo...
The client wants the Emergency change policy edited so that no approvals are required if the Planned End date is before Today. So I changed the Decision record on the OOB emergency change policy so that in addition to the change request being in a st...
Hi All, I have following requirement to send the remainder notification. Scenario: Service Requests which have Approval workflow defined needs to be approved within 2 weeks (14 Calendar days) of creation. If the request is not approved within 2 ...
I have the variable editor added to several RITM forms. On any of the reference fields I am unable to open the record from within the variable editor. The button isnt even there as seen in the screen shot below. Is this normal behavior? How can i...
Hi All,I have been looking to find an alternate function for 'this.NOW.' as this is only working on portal not On backend. Since, This is used in most of the client scripts in catalog item it is very difficult to rewrite all of them. Hence, I am look...
Hello, I have a very simple UI policy on a catalog item: if value of A = No , then show field B and make it mandatory (and reverse if false). It works fine in ESS, but not in Service Portal. Thanks in advance for any feedback.
Hello everyone, We have a custom field in the SCTASK form that is meant to be used only by the Service Desk. It is mandatory before closing it and was setup as Global. I've cleared the Global checkbox and created a second UI Policy just for Workspace...
Hello Everyone, Is there a way when we change a column value in the list view, the other column value will also change like on change client script? for example, If i change the Assigned to column value in list view, the automatically the User ID fie...
Hi There is order guide ABC for which the an approval is getting generated at REQ level and when it gets approved it should create RITM tasks but the RITM is stuck at waiting for approval stage and state as 'Open'. The strange thing is that it's not...
Hi, I am having scoped application. On RITM, we have catalog item with variables. Following code perfectly works in global scope but on local scope getGlideObject is not allowed. Please suggest alternative. var ritmRecord = new GlideRecordSecure('sc_...
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