We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

creating Request and Tasks from Scheduled Job

I used this script to generate request and its respective task from Scheduled Job var cartId = GlideGuid.generate(null);var cart = new Cart(cartId); //give sys_id of catalog itemvar item = cart.addItem('016a8e91872d0110d0d4ca27cebb35b2', 1);cart.setV...

Resolved! Office 365 Mailbox Setup

Hello all, I am trying to set up an email account (SMTP/POP3) for sending and receiving notifications.  I have successfully setup the SMTP account using smtp.office365.com and the account credentials.  However, I am running into issues setting up the...

fisherje by Tera Contributor
  • 3661 Views
  • 3 replies
  • 0 helpfuls

Template Applied with 1 conflict - Assigned to

I have a user who has create a template which sets, amongst other things, the Assignment group and Assigned to fields on a new incident record.  However when applying the template they get an error message     Template Applied with 1 conflict  Unable...

Resolved! Auto create incident task when incident state is resolved

Hi  I have a requirement : I need to Auto create incident task when the Major incident feild is Checked and  incident state is changed to resolved. For this i have created one business rule  conditions : AFTER - Update  Major incident is true state c...

prasad8 by Giga Expert
  • 1890 Views
  • 5 replies
  • 2 helpfuls

How to provide a name on requests in Service Portal

I am in need of a way to allow our users to provide a name for their cart when they are checking out. Currently when the 'My Requests' list is viewed it is impossible to determine the details of the request by looking at the list alone. Each item nee...

find_real_file.png find_real_file.png

Resolved! Mask 16 digit credit card but not 20 digit numbers

Hi All - We have a change in requirement where we want to mask 16 digit credit card information in inbound email body but not 20 digit numbers as they are not credit card. I've below script that works perfectly but it masks any number over 12 digits ...

To add line break in Script include

I have one notification for RITM's In that i need to add line break after every comma for description. Below is the script include part. Please suggest.   default_sc_req_item_rows: function() { this.row('Number', '${number}'); this.row('Short descrip...

trisha1 by Kilo Contributor
  • 1663 Views
  • 4 replies
  • 0 helpfuls