How to override choice --None-- with custom value for Glide list field
For an glide list field we have created choices. For that field we want to override choice label "--None--" with custom label. Please help us on the same . Thanks in Advance.
Forum Posts
Migrate Standard Change Templates from one instance to other service now instance
Hi, Is there possiblity to migrate Standard Change Templates from one instance (say 'A" ) to other service now instance ("B").? I have all the templates from instance "B" in the excel format with 10 columns as mentioned below. Summary , Description...
Move standard change template to another instance
Hello All, If a standard change template is created and approved in one instance, can we move it to another instance? I know that there is a ACL on std_change_producer table which prevents but i have overriden it. The change proposals once verified, ...
Resolved! Need to populate Planned start date and planned end date in change task from change request.
Hi All, After creating the change request with planned start date and planned end date fields. Automatically populate these dates in all change tasks. Thanks in advance
Resolved! record not found after clicking on save button
i have created acl to stop users from accessing the incidents outside of their assignment groups. now they can assign the incidents outside to the groups as per ci and location they will get the list of assignment groups. issue is post saving that a...
How to translate module title to other languages
Hi Folks, I have a query, I have a module with title Cost center" . so when a user with german language login it should show in his/her respective language. I have used sys_translated table, and defined the translated value in german. But it is not ...
Resolved! Variables not visible after the Custom with Label variable type
Hello All, 2 variables (List collector and single line text) is not visible in the Requested item. These variables are after a "Custom with Label" variable type which has a macro.This has an onLoad client script. I see that the visibility is not set ...
Report - Incidents Reassigned from a certain group to another group
Hi all, I am quite new to Service Now reporting and I would like to report on the following. I would like a list of all calls assigned from group x to group y specifically. Group Y is our Service Desk. Group X is our 2nd line. I would like to see how...
Resolved! Script works in 'Scripts - Background' module, but not workflow?
Hello, everyone, I am working on a script that automatically consumes. It works fine when I use the Script - Background module, but when I use it in a workflow, I get a different result. Basically, in the workflow, it takes the consumable and puts it...
How to access previous value of "state" field in workflow
Hi All, I have a workflow running on HR payroll table . I want to set the "state" field to its previous value . How can I write in workflow . Below code i am using now, its seems not working current.state = workflow.scratchpad.state;current.update()...
Resolved! What does this code means? ScriptInclude "CMSEntryPage"
The property "glide.entry.page.script" has value as "new CMSEntryPage().getEntryPage()" I checked the script include "CMSEntryPage". But it has a code which I am not able to understand. what does this code means? <CMSEntryPage> var CMSEntryPage = C...
Resolved! Auto Insert of Required Approvers based on Affected CI Change Approval Group
Change would like 'Required Approvals' to be added to a CMR automatically, based on the 'Change Approval Group' attribute on a CI (CI criteria: it is not Non-Operational) this would include CIs that are added to both the primary affected CI variable ...
Resolved! Getting an error (Invalid value for 'requested for') while ordering a catalog
Hi Team, I am facing this issue of getting an error message (Invalid value for 'requested for') while ordering a catalog item only for a single user having ITIL role.After ordering item, the request and requested item are generated with correct infor...
Resolved! Pass data from client side of UI Action to Server side script of same UI Action
Hello experts! I have a UI Action which has both client and server side codes.. The client side calls a script include using GlideAjax and fetches 3 arrays from script include, which will be displayed in a 'confirm' dialog box on client. On click of ...
Copy RITM attachments to Approval records using Flow designer
Hi, How, we can copy RITM attachments to Approval records using Flow designer? Thanks in Advance! Regards, Nagarjuna
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