Notification via a phone call?
Currently, we send notifications out via SMS,email, voice mail. Is there anyway with ServiceNow to send a notification via a phone call? (phone rings)
Forum Posts
Resolved! Issue with view option in attachment
I had an issue with xlsx and doc files while clicking on view, Instead of viewing it is downloading file directly into system. But for PDF and PNG files it was viewing instead of downloading Is there any solution to view it instead of downloading XLS...
Resolved! Regex expression to check comma separated string
Hi All, I need to validate a single line text field with only comma separated values. Case 1 : With one input it should return true, example: Abel Case 2 : With multiple input it should return true, example: Abel tuter, Sys Admin Case 3: Any special ...
I want to make a little space at the top of the service portal container.
I want to make a little space at the top of the Service Portal container as shown in the image below. How can I make it?
Resolved! How to add multi row variable set variable values and set on different field
Hello Team, Is it possible to add Multi row variable set values and pass those value on to a separate field present on task table.
Resolved! Get all groups user is a member of based off of a catalog variable
Hi All, I may be overthinking this but would like some input. I have a scenario where on a catalog item, I have a reference variable to the sys_user table. Based off of the user that gets selected, i'd like it to display in a Multi Line Box (or maybe...
Change Management change closure codes
How do you change closure codes on change tasks to be different? Is this a customiziation to the system?
How to show a choice list option only to one group and for rest groups remove that option
Hi All, How to show a choice list option only to one group and for rest groups remove that option. I did tried by using display BR and client script still getting result, let me know if anything wrong in my script display business rule:- Table= sc_...
Resolved! Record Producer Client Script Best Practice?
We have a client catalog script in a variable set attached to multiple record produces. The script works without issue. What I would like to know is if there is a better way of doing this. When I run diagnostics on anything containing the script I ...
Resolved! Apply workflow to Change Request
I've got some out of the box workflows for change requests that fire when a certain type of change is raised i.e. Standard, Normal and Emergency. I needed to modify the Standard Change workflow to remove a step, so I copied the workflow, made the e...
Transform map to avoid insert if record matches
Hi All, during dataload , we want to ignore insert record if the same record already existing in table , which way can we ignore inserting record ?can we update reject in choice action or need to write transform script?
Resolved! Multi line text on Question Choice
Hello I got a requirement to create a service catalog. It requires to use Multiple Choice variable but now I stuck with it because they request multi line text on the question choices. Anyone have solution or workaround on this?
Resolved! Time zone Displays incorrectly on appointment booking time slot
Trying to figure out issue with appointment booking time zone. The time zone for appointment slots displays timezone of the user time zone instead of Wu_Location or appointment location timezone which causing fraustration and confusion with customer...
Turn of autocomplete for all field on a Portal page
I want to turn off the autocomplete feature present in browsers for all fields in my Service Portal. I have already tried autocomplete="new-password" for the fields and it seems to be working but I'm looking for a one-stop solution to this, such as a...
Resolved! Query to find records with the same field value and Update those record
Hi All, please help me on this issue, this is in scoped application, i have used GlideAggreagte initially to get count and update records but as per Servicenow docs To update a record, it is necessary to use GlideRecord. There are around 20-records...
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