Hi, We have a field 'Sites impacted' (Watch list kind field) on the Incident form, which needs to show 3 columns as drop down values during search: SIC Code + Name + Customer We have implemented this on Location field, which is a reference field. B...
Hi All, I want to know ,what is the best practice if any server is decommissioned .We don't want to enlist that server in discovery dashboard as server not discovered. If i will change the status of server to Retired ,would it be excluded from discov...
Hi all, I have an email mailbox forwarding to ServiceNow and in turn an inbound email action to create RITM's using the shopping cart. All is working well, however for some of these emails they are HTML. My inbound action is simply putting the body o...
Hello, I am looking to pull a report on inactive users that still have roles and groups assigned to them. How do i query this report? Please help with a script if it is required. Thank you.
Hi all, Over the weekend some of our catalog items have disappeared from our portal and can't quite figure out why. Our team have checked user restrictions, ACLs, catalog item configurations etc but don't see anything out of the ordinary. The issue ...
Hi, Is there a way we can change the background color of the incident form such that the background is black and the field text coclor is white. I have gone through other community responses but most of them relate to changing the background color of...
Microsoft Teams Spoke for ServiceNow IntegrationHub [com.sn.ms_teams.ah] plugin is not available.
How to add help text for a field over the incident form? When i go to configure variable and text under the 'Help' it doesn't perform any action. Can someone suggest please.
Incident Management - Report to show the time spent in each incident state. Need to know on how to generate a report that shows the incident and the different states it was in along with the time in each state. the current state of the incident can...
Hello, is there any way how to control check list templates visibility ?If user 'A' create checklist and save it as template, then also user B from different group have access to it and can use it and see itWe activated checklist functionality on GEN...
Hi SN Dev Community,Has anyone been able to implement the Checklist feature on catalog tasks (eg. easy way for the task recipients to understand what needs to be done without multiple tasks)? Is there quick steps on how to implement this?Thanks,Ravi
Hi All, I have created a script action when it runs all the updates which run by script action is showing as "System". Is there any way to show particular user name? Thanks in advance,
Hi All, We are getting error message as "Error Message Illegal access to method getRecord() in class com.glide.sys.User" in our RITM form. Where we have used default value for all variables to auto populate logged in user details like email,name,empl...
I'm fairly new to Servicenow, been on the platform as an admin for about 4 months, and I am trying to update 32 groups with a fix script vs manually opening the records and updating the group type. Here is what I have: var grp = new GlideRecord('sys_...
Hi, There's this requirement i have. I am not able to proceed. Please help me with this. It appears like this in the form, How can i get that icon?? n Checklist should be of which type!! Thanks, Vaishnavi
