Good Morning, We have started to implement the Walk-up experience in ServiceNow but we have a issue where the varibleset sn_walkup_variable_set doesn't pull through the variables into the appointment. Currently we have short description and a "What i...
Hi All, I want same caller incident records , right now my output. number: INC0000029 caller_id Virtual Agentnumber: INC0000037 caller_id Sam Sorokinnumber: INC0000036 caller_id Sam Sorokinnumber: INC0015637 caller_id Abel Tuternumber: INC0016259 cal...
Hi Team, While downloading the report in excel format in service now, we get this below error while extracting report as an excel sheet for 5k records.When export CSV file format getting empty record zero size Earlier we use to 10k record for excel b...
I have a use case where I have to insert hyper link in the email via email script. Can anyone help me on this?
I have few agents that need to have access to cancel request items. Im not sure what role to assign to allow for this capability.
Hello, I have two fields in the incident record form: "description" (String Type) and "u_description" (HTML). Following are my conditions: when priority is 1 or Priority is 2, I need description to show, and u_description to hideWhen priority is NOT ...
Hi I want case routed to agent based on symptom skill. 1. Assign skill 'C' to a symptom 'A'. 2.Pick a group member from the 'awa support group' and add skill 'C' to the member. 3. Create a Case with symptom 'A' with the assignment group as 'awa suppo...
Hello,I used the widget 'Ticket Attachments' in Service Portal of Helsinki.In this widget there is an element which call 'now-attachments-list'.I want to understand what the meaning of this element, maybe it's a directive of angular? so, where it's d...
I have a request to set up 2 date/time fields on a catalog item request form, 1 for "Start Date" and 1 for "End Date" for a particular type of "outage/maintenance/work window". The business would like this displayed on a "Calendar" so they can view a...
We have noticed that we models created in both the hardware model table as well as the product model table. While i understand that the product model table is made up of both the hardware models as well as the software models, i need to understand w...
HI have created communication task .In the communication task I need to be add SMS channel .If I click on add SMS channel .It will ask "Notify provider selector". Notify provider selector -- How will use in communication task. Could you please provi...
Hello All, I want to export 500 latest requests for a specific catalog item into a excel with RITM fields and 100 Variables in it. I tried doing so by creating a report but I think there is a limitation of variables which can be added to reports and ...
Hello all, How can I create an email notification for incidents with priority 1? They already have a notification set up for when incidents are changed to priority 1, however, they would also like to have it so that incidents that are created with pr...
Hi All, There are couple of fields that should be visible on a form, They are not visible in Service Portal view but visible in ITIL view. Also, there is no UI policy/ Client script for those fields. Please suggest.
Is there a way to prevent a catalog item form (portal) from being submitted if a certain choice value is selected in a variable select box? Thanks,AJ
