Can a user with the snc_internal role have access to incidents and requests assigned to the group

[New user1212]

Can a user with the snc_internal role have access to incidents and requests assigned to the group where belongs to?

I need to create access to these things without a wider scope.
I wanted to do it using ACL but there is no such thing in the table as inident.assignment_group.

Now if a user has a role, he can only see incidents assigned to him as a caller and he also wants incidents and requests to be visible if he belongs to the group, but without hiding them from others who do not belong to the group

[Dr Atul G- LNG]

Hi @New user1212 

The user minimum need the incident read/ write role and then you can add ACL.

[Ankur Bawiskar]

@New user1212 

snc_internal users are the agents who will work on the incident, request etc

OOB there is a query BR on incident table which has the restriction

what's your business requirement?

You can enhance the OOB Query BR on incident table and create a new one for REQ table is not already present.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[New user1212]

want the user with this role to have access to everything that is assigned to the group he belongs to

[Ankur Bawiskar]

@New user1212 

I already shared the approach above.

If my response helped please mark it correct and close the thread so that it benefits future readers.