Can anyone please recommends best practices for Parent Child relationship on Group roles and Group members

[shaik_irfan]

Can anyone please recommends best practices for Parent Child relationship on Group roles and Group members

We are setting up a nee instancebwe want to have parent child relationship. 

[Allen Andreas · Accepted solution]

Hi,

I believe it's best to always issue roles to the group, not the individual. So that's for starters. But for a parent/child relationship in groups, if all groups can have, let's say ITIL role...then you would issue it at the parent level. Add child groups to that parent and they too inherit the role. Members can be added in the parent group, but usually they are members in the actual individual child groups.

Here's some documentation as well from ServiceNow regarding groups: https://docs.servicenow.com/bundle/london-platform-administration/page/administer/users-and-groups/c...

Please mark reply as Helpful/Correct, if applicable. Thanks!