Can business stakeholder see incident work notes?

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HIROSHI SATOH
Mega Sage

‎06-06-2022 06:49 PM

thank you for always

Can business stakeholder see incident work notes?

 
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Anil Lande
Kilo Patron

‎06-06-2022 07:12 PM

Hi,

If business stakeholders have 'itil' or 'sn_incident_read' role then they can see work notes on incident.

Provided that they have access to particular incident. By default users can see incidents opened by them (caller) or user is in watch list.

 

Thanks,
Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

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Anil Lande
Kilo Patron

‎06-06-2022 07:12 PM

Hi,

If business stakeholders have 'itil' or 'sn_incident_read' role then they can see work notes on incident.

Provided that they have access to particular incident. By default users can see incidents opened by them (caller) or user is in watch list.

 

Thanks,
Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande