Can Callers Submit a Survey Twice Through a Single Invite?

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Jon Collins2
Kilo Sage

‎06-02-2023 02:08 PM

Hi Folks, 

 

With surveys OOTB, does ServiceNow prevent callers from filling out the same survey multiple times on a single invite?

For instance, could a user submit the same survey twice or does the platform prevent this on a given invite?

 

Thanks in advance. 

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Saurav11
Kilo Patron
Kilo Patron

‎06-03-2023 12:50 AM

Hello,

 

You can configure a survey to allow recipients to resubmit their answers as many times as they like, up to the survey's due date.

 
  1. Navigate to All > Surveys > View Surveys.
  2. Select a survey from the list.
  3. Select the Allow retake check box.
  4. Click Update.

Please check the below article:-

 

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/administer/survey-administrat...

 

Please mark my answer as correct based on Impact.

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Saurav11
Kilo Patron
Kilo Patron

‎06-03-2023 12:50 AM

Hello,

 

You can configure a survey to allow recipients to resubmit their answers as many times as they like, up to the survey's due date.

 
  1. Navigate to All > Surveys > View Surveys.
  2. Select a survey from the list.
  3. Select the Allow retake check box.
  4. Click Update.

Please check the below article:-

 

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/administer/survey-administrat...

 

Please mark my answer as correct based on Impact.

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ashish211
Tera Contributor

‎06-03-2023 06:58 AM

Yes. By opting retake option on record