Have the caller field change color if user has multiple incidents open.

[TommyW]

I am trying to make a change in the details of an incident on the caller field in the Service operations workspace.

I need it to change caller field text to change color when the person has multiple incidents or have the button where it shows related incidents like in the classic view. I have read where we can use a business rule or a client script to do this but i have not been able to make it work.

[GlideFather · Accepted solution]

Hello @TommyW,

to change the field attributes, navigate to Field Styles

My PDI is sleeping and I can't wake it up but latest tomorrow I'll try to share some screenshots. Meanwhile you can take a look at it yourself, get inspiration by existing records like VIP Caller or Breached SLA etc..

[GlideFather · Accepted solution]

Hello @TommyW,

to change the field attributes, navigate to Field Styles

My PDI is sleeping and I can't wake it up but latest tomorrow I'll try to share some screenshots. Meanwhile you can take a look at it yourself, get inspiration by existing records like VIP Caller or Breached SLA etc..

[Bhuvan · Accepted solution]

@TommyW 

If you want to create a button to show related list in workspace, you can follow below thread. Create a modal to display list of records and create UI action to show the list by passing the parameters of query value on click action

https://www.servicenow.com/community/servicenow-ai-platform-articles/display-related-incidents-in-a-...

To change the field color in list view and form view, use below thread

https://www.servicenow.com/community/grc-forum/how-do-i-change-the-field-background-colour/m-p/33539...

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan