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Can CMDB groups be linked to change requests

jake_servicenow
Kilo Contributor

‎07-26-2022 06:45 PM

Can CMDB groups be linked to change requests leveraging affected CI or something like the affected CIs

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Maik Skoddow
Tera Patron
Tera Patron

‎07-26-2022 08:56 PM

Hi

on page https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm-implementation/conce... you can read the following explanation

You might want to use Dynamic CI groups in the following situations:

[...]

  • As a way to manage patches for your CIs:
    In Change Management, you can select the Dynamic CI group for the CIs you need to update and use a business rule to auto populate the Affected CI field.

Since the Rome release there is a Business Rule OOTB available which does the mentioned synchronization ("Sync Affected CI Dynamic Group" in the task_ci table (Affected CIs): /sys_script.do?sys_id=a77e5938231220101488dc1756bf65cc)

So the short answer is: Yes you can use dynamic CI groups for the Affected CIs list

Maik

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