We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Can CMDB groups be linked to change requests

jake_servicenow
Kilo Contributor

‎07-26-2022 06:45 PM

Can CMDB groups be linked to change requests leveraging affected CI or something like the affected CIs

Labels:
0 Helpfuls
  • 1,484 Views
1 REPLY 1

Maik Skoddow
Tera Patron

‎07-26-2022 08:56 PM

Hi

on page https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm-implementation/conce... you can read the following explanation

You might want to use Dynamic CI groups in the following situations:

[...]

  • As a way to manage patches for your CIs:
    In Change Management, you can select the Dynamic CI group for the CIs you need to update and use a business rule to auto populate the Affected CI field.

Since the Rome release there is a Business Rule OOTB available which does the mentioned synchronization ("Sync Affected CI Dynamic Group" in the task_ci table (Affected CIs): /sys_script.do?sys_id=a77e5938231220101488dc1756bf65cc)

So the short answer is: Yes you can use dynamic CI groups for the Affected CIs list

Maik

0 Helpfuls