allow free text in reference field
Hi,I've found a long time ago a way to accept free text in reference field (without creating a new record in the reference table)... but I can't retrieve this info :sCan someone help me?Thanks a lotrgdsXavier
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How do up update the value of a list collector in server side script???
I have a catalog item were the user selects a list of groups. Then in the workflow I need to update that list collector then then allow the tech who is going to do the work review the items that are selected and then either select more items or remov...
Multiple sort for lists
Is it possible to sort a list based on more than one field? i.e If in 'Tasks' module, if I click on 'Number' to sort it by the Number, then if I click on 'Priority' it should sort by 'task number' and then by "Priority".Thanks in advance,Jaya Bharath...
Query the history content of an asset
I would like to know if there is a way to perform a query on the history of the assets, for example I would like to find all the assets that have at some time in their life-cycle been assigned to A N Other.As I am a novice to Service-Now, if such a q...
Planned start date grayed out when created new Project Tasks
When I create a new Project Task and select 'Start of specific date' for Time contstraint, the Planned start date is still grayed out. I have to submit the task and then reopen it to be able to set the date I want. I've had several complaints about t...
How to Set Homepage
Hi,As soon as any user logged in he gets some different page on screen which has no option for 'Add content', I am not able to find that page name to edit it.How can I change that page, it appears first after getting logged in.please see attached sna...
Aging Report
Has anyone created any Active Aging reports in SN (off the incidents table)? I would like to create an aging report and count tickets by windows (0-5 days, 6-10 days, etc.) Can something like this be created in a report? Any feedback is appreciated.
Remove approval and reflect in workflow
I'm looking for a way to manually remove or cancel a group approval that has been added by workflow. I can set the approval status to "No Longer Required" but that doesn't get communicated to the workflow so it waits forever for that record to either...
CI with multiple IP addresses
Is it possible for a configuration item to have multiple addresses? Would I have to setup a CI for each IP address?
Risk assessment plugin
Hi,We are trying to use the risk assessment plugin for the calculation of risk. While I fill the risk questions in the plugin and click on 'submit' button , my risk should be calculated. We do not want to click on the 'execute risk calculation' relat...
How to Re-Open a Closed Change ?
I incorrectly closed the wrong change request. I thought there would be a "re-open" button on the Change page, but turns out I was wrong again. I've checked with my SysAdmin and I've been told that it's "not possible to reopen a change after it's bee...
Is there any way to see failed login attempts?
I have users complaining that they can't log in. I would like to verify that they are using the correct credentials. Of course I could just ask them, but I was curious if I could see this information on the system...
Inbound Email Action for Specific domains
I hope I am not missing another topic that has already touched base on this but if I did I apologize. We are getting ready to start working on some inbound actions and here are some scenarios:Email will be sent to a specific address > hits exchange a...
System property - glide.proxy.host
does any body know glide.proxy.host system property is set for what purpose? does it to resolve to particular URL externally? Thanks in advance.
Client script OnChange and javascript:gs.nowDateTime()
I have created 2 fields ( u_flag, u_flag_date) in the incident formu_flag is type "True/False"andu_flag_date is of type "glide_date_time".I am try set the 'u_flag_date' with the current date-time if 'u_flag' is checked. My client script below is not ...
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