Hi, Could any one tell me what the resolution time for P1, P2, P3, P4 tickets are by ServiceNow?
Can anyone throw some light on what the resolution time taken by ServiceNow to complete P1, P2, P3 and P4 tickets.
Forum Posts
What does "Enforce CI verification" do in Asset Management?
I'm having trouble understanding what this does on a Model Category. I THINK it should allow you to create a CI manually without having it linked to a specific Asset, but when I test it, something totally different happens. I test by creating a...
What is the Model Number field for exactly?
When I took the Asset Management training it sounded as if the Model Number field was used for Manufacturing Part Number. However when we implemented with BDNA they used this field for the generic Model Number and so then I was wondering where the ma...
ACL - Arghhh. Make all fields read only, except for 2
HelloI've done a lot with ACLs but for some reason having difficulty with what I would think should be a simple thing.LOCATIONS (cmn_location table)I want to:Disallow write access to all fields except for 2 fields (Contact and a custom 'comments' fie...
Scanning of Attachments
Does ServiceNow do any scanning of attachments for malware/viruses when they are uploaded by a user? If so, what is done?
choice list dependent on a reference field
Hi SN Community,I have a requirement to track additional detail in timesheets and I'm unsure of the best way to go about it.In 'task_time_worked' table, I have two reference field to populate the users name and team from the sys_user table and then a...
Removing Users from Groups
We're in the process of setting up LDAP integration. On the "LDAP Group Import" Transform Map there is a Transform Script that runs "onAfter" to add members to groups using the line "ldapUtils.addMembers(source, target)" . My issue is that when I rem...
Location Aliases
We need the ability to specify aliases for locations, because some key locations (such as datacenters and some office buildings) are known by multiple names depending on which part of the organization is referring to it. We want to have a single mai...
ASCII to UTF 8 Encoding issues
Hi,In the Department table of ServiceNow, one of the Department has name as GGO MENA â€" ALL ( which has ASCII characters in it). This is one such example. Now, such values are already loaded into ServiceNow from another source.Now, when i try to s...
Resolved! What updates the Change Request when a Change Task is closed?
Hi SN Community,I'm wondering if anyone knows what triggers an update to the Change Request when a Change Task is closed? We've created a new state for Change Tasks and are noticing that when a task is closed with the new state, the Change Request do...
How to create new ticket in ServiceNow from UI
Hi,I am trying to create ticket in servicenow from UI but not able to see any options for it. I am able to create incident, asset etc but not sure how I can create tickets. Also If I try to create ticket using Table API, it works fine for me.Please s...
Resolved! problem modules are visible for those user who dont have ITIL role permission
Problem modules dont have ITIL permission on my personal instance. I logged in with ITIL user and this user able to see all modules. the other module which have ITIL permission those are not visible for ITIL user.Please suggest.
Deactivate users that are disabled and move to another OU
We are currently loading users from multiple OUs in AD via LDAP. We will just call them "Employees" and "Contractors" OUs.However, when users are termed and disabled, they are moved to another OU labeled "Termed" and disabled in AD.We do not have LDA...
Hide Catalogue Variables Based on Role
Hi,I was just wondering if there is a way to hide catalogue variables based on role.On most catalogue items, I have a field where the user must select a amanger to approve the request. However if the user has the "approver" role. They do not need to ...
Resolved! count due date change
we have two fields: due date and due date change.due date change is a counter that will count the number of times the 'Due date' has been changed.how to achieve this functionality.
