Can some one help me out I want to check how many email notifications are generating for Incident

kranthi2
Tera Expert

Hi,

Can some one help me out I want to check how many email notifications are generating for Incident.

 

Please explain by using the Navigation.

 

Thanks,

4 REPLIES 4

AnveshKumar M
Tera Sage
Tera Sage

Hi @kranthi2 

 

Navigate to System Notification -> Email -> Notifications then apply the filters like Active Is True and Table IS incident.

 

The other way (difficult one) is to create a Incidents of different priorities and move those Incidents to it's all live cycle. Then observe the logs in System Mail Boxes -> Outbound -> Sent/Outbox to see how many mails are triggered.

 

Please mark my answer helpful and accept as a solution if it helped 👍

Thanks,
Anvesh

PaulSylo
Tera Sage
Tera Sage

Hi - Goto System Notification form application Navigator --> Email --> notification, then filter by giving Table as Incident and active as true and hit Run. 

this will filter all incident-related notifications, which are active. 

 

Regards,

 

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

Amit Gujarathi
Giga Sage
Giga Sage

HI @kranthi2 ,
I trust you are doing great.
Just navigate to Email logs.

  1. Navigate to System Logs: On the main navigation menu, find and click on "System Logs". This can usually be found under the "System Diagnostics" or a similar section.

  2. Access Email Logs: Inside the System Logs, look for an option labeled "Email Logs" or "Sent Emails". Click on this to view the logs of all emails sent by the system.


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Regards,


Amit Gujrathi



Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kranthi2 

 

All experts answered already and get your results. 

 

CC: @Amit Gujarathi  @PaulSylo  @AnveshKumar M 

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