Can't create multiple shifts for on-call scheduling

[bcollier]

My organization has multiple teams with different responsibilities for after hours support.  I am unable to create any shifts that overlap without receiving the error "span overlaps rotation schedule"
A generic example of what I'm trying to create is:

Team 1 After hours 6pm-6am
user a, user b , user c

Team 2 After hours 6pm-6am
user d, user e, user f

Team 3 After hours 6pm-6am
User g, user h, user i

Any assistance on how to accomplish this would be greatly appreciated.  From what I've been able to find on service now learning, documentation for on-call scheduling is lacking. 

[Dr Atul G- LNG]

Hi @bcollier 

https://www.servicenow.com/community/developer-forum/on-call-schedule-with-multiple-spans-and-rotati...

https://www.servicenow.com/community/itsm-blog/on-call-scheduling-changing-a-rotation-start-and-or-e...

cc: @andrew_och 

[bcollier]

unfortunately neither of these links address what I'm attempting to accomplish, or don't appear to match anything that I'm attempting to do. 

I've got multiple teams that work a normal 9-5,  Each team has its own on-call schedule.  
I create an on-call shift for team 1  from 5pm-9am all is good. 
I create an on-call shift for team 2, from 5pm-9am it overlaps with the shift for team 1 and I get the "span overlaps rotation schedule"

[Dr Atul G- LNG]

Hi @bcollier 

This seems to be expected behavior. If you refer to the first link I shared, it shows the same error. I suggest logging a support case with ServiceNow to check if their team can assist further.