First off, I would have put this in a more appropriate board, but I didn't see one for Service Portals, Employee Service Center, or anything that made any real sense. So, I winged it. Hopefully someone can move it to where it actually belongs. I'm ...
Hello Experts,I am working on a ServiceNow catalog solution for Event Management and would appreciate guidance on the best approach.We have an Event Management catalog item that captures details such as:Event NameEvent LocationEvent Organizing Commit...
Hi Community, without approving the RITM Business application record is updating the install status to implementing and operational status to retired and when i checked in the audit history it is showing as updated by system. I have checked the f...
Hi All, I've been trying to work this out, but I've been struggling - I have an email that is sent out when a request is raised. This email says we have your ticket etc.In the cases where the ticket goes for automatic approval, I would like to send a...
Hi All,We are looking for a way to automatically create a Microsoft Teams group chat whenever a P1 incident is created in ServiceNow.We explored using the Microsoft Graph Spoke, but it requires multiple permissions that are currently not being approv...
Hi everyone,I’m reviewing the way we structure Service Catalog Items and I’m interested in understanding how others are handling a scenario where the same catalog item can require very different fulfillment processes depending on the options selected...
We are receiving multiple alerts with the same subject within a single day. We would like to prevent the creation of duplicate tickets when multiple alerts have the same subject.
Our ServiceNow Partner Fruition Partner has published a real great 80+ pages document a few days ago. This ebook is intended to readers who are in the process or will be in the process of replacing the current legacy ITSM solution by ServiceNow or ...
Hi Few of the non admin users are experiencing errors related to a table Error is part of the query on rm_enhancement has been ignored because of insufficient access for query match operation on rm_ enhancement.active Where there is no type of operat...
Hello Team,I have a requirement need to send the password expiry notification in virtual agent based on the field "Last password change time" in Active directory.Notification Contains two buttons:1.change passwordif we click on change password it nee...
Hi Team,I am trying to implement an emoji-based feedback survey for Incident and Request surveys in ServiceNow.I understand that images can be used in surveys, but I am unable to find emoji image files that can be uploaded and used as survey choices....
We have noticed some situations where the previously saved "Opened for" person is being flipped back to "Anonymous Canada" upon case transfer. When we look at the originating case, we do see that the Opened for is saved correctly as an individual. On...
dynamic filters "is Me" not returning records. where as when entered the user name it does return the matching records and this is happening in custom app that we built.This was always working fine but post yokohoma release issue is seen
Hi ,I am looking to understand how you are handling general employee queries when HRSD is not implemented. For example, an employee may have questions such as:What is the leave policy?How many leaves do I have?Questions related to attendance, holiday...
Hi Team,How to add 'Name' , 'Location', 'Email' fields to be visible in 'Lookup selectbox' variable in Service catalog form