How Business Duration Calculated in Incidents ,how this calculated?
There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?
Forum Posts
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How to add 'Last two weeks' in filter condition
Hi Team, Do we have any option to add 'Last two weeks' in filter condition like This week, Last week in Incident. attached the screenshot Regards,Saranya
Assess Risk in SOW change form
Hello Fellow Devs,I want to understand where the Assess Risk button is configured which is on Change form in the Service Operations Workspace - Overview tab. Can you please help me of where I can find it. I have already checked in UI Actions, UI Page...
for incident assignment group when i search with *keyword it gives results i want to remove the *
Hello All,When in assignment group field i search with *keyword it gives result for example *it it will give me results of the groups which contains it what i want i do not want to put *it just normal it and it should give the results of the group na...
Resolved! How to export specific fields from Multiple Child Incidents into a single Excel file?
Hi everyone,I’m working on a requirement where I need to generate an Excel file containing data from multiple Child Incidents associated with a parent record.Specifically, I need the export to include the following fields from the child records:In...
Depends on one field, other field (lookup select box ) refering a grp , should show the options
for a catalog item, Sap system is reference field and approval by is lookup selectbox (referring a grp)if sap system is A,B,C, then approval by should be particularly 3 grp members need to show as option in approval by field and D,E,F as Sap system t...
Restricting CSM Admin Access to Only CSM Modules
Hi Community, We have a client environment where multiple ServiceNow modules are being used, including ITSM, CSM, and HRSD. The client has a requirement to enforce stricter access control, even for administrative roles.Specifically, they want a CSM A...
Resolved! mapping custom requested_for variable to OOB RITM requested_for field.
I have a catalog item called Mobile that includes a Requested For variable referencing the sys_user table. This variable is created in a Variable Set so that it can be reused across multiple catalog items. We also have an OOTB Requested For field on ...
How do we get the display value of reference cells in the multi-row variable set? i.e instead of displaying the sys_id.
How do we get the display value of reference fields in the multi-row variable set? i.e instead of displaying the sys_id. I tried getDisplayValue() but it is giving as undefined.
Group member autopopulate in field
there is a field called "SAP SYSTEM" ( referring to "cmdb_sap_system" table ) other field called "approval by"( it is selectbox and, in autopopulate - it will fetch the "cmdb_sap_system" table and populate the "approval group" The "approval by " fi...
ASK FOR APPORVAL LOGIC FALURE
Hi Team,I am facing an issue with the **Ask For Approval** step in Flow Designer when dynamically generating approvers through a Script Step.**Requirement**We have a catalog item where multiple owners are selected in a variable. Based on certain cond...
url redirects to default service home page instead of approval page
Hi All, We have a URL link to open approval page which we send to the user through an email. When user clicks on the link first time, he is redirected to Service Portal page (default page) through SSO. When he clicks the link second time then only it...
Issue in the importing of user records from Prod to Uat instance
We need some suggestions regarding data synchronization between our UAT and Prod instances in ServiceNow (sys_user)table. Currently, we have around 50,000 users with mismatched data between the UAT and Prod instances. We run a weekly scheduled job to...
Unable to remove users from Watch List with single click in ESC Service Catalog
We are experiencing an issue in Employee Service Center (ESC) when using a Service Catalog item that contains a Watch List / multi-user field.Users displayed in the Watch List appear as tags with an “X” icon to remove them. However, when clicking the...
