Merging 2different notifications from 2 different tables
Hi, can we megre 2 different notifications from 2 different tables which is child table of table
Forum Posts
Resolved! What is triggering SLA Result calculation?
What is triggering the SLA Result calculation?What I've found is that there is a Script Include named SLAResultSummarizer but I can't find what is triggering this Script Include.Anyone has an idea what is causing the SLA Result to be calculated (in t...
pass converted value from metric definition to metric instance record
The value which is coming from support start date field i wanted to return to metric instance by converting into mm/dd/yyyy format and store it.
what are ITSM, ITOM and ITBM?
Tell me about ITSM, ITOM and ITBM?
Smart Buttons in ServiceNow Mobile App Builder
Smart Buttons enhance the mobile experience by enabling quick, context-aware actions directly from a record—such as opening URLs, dialing phone numbers, sending emails, or launching map navigation. In this article, I’ll walk through how to configure ...
How to remove source count in service portal
I need help. we want to remove count for both the knowledge and catalog. how can we achieve this
Restrict submit if there are no attachments attached on the form in Custom Portal
Hi All,In the form: If the url value is empty it should check if there are any attachments attached. if attachment is there it should submit otherwise it should not submit instead throw an error message.In the below script that I am writing:g_form.ge...
How to view all incident Request RITM SC TASK and Interaction data in one table
All tables are part of Task so that is one, but Interaction table is different and do not inherit Task. So how we can create one table or report.
Integration with Microsoft Teams Room Managed services
Any advice on how to configure ServiceNow environment in the Teams Rooms Premium portal for managed services, using a gateway integrations (API's) tool such DataPower?
Resolved! Want to create ACL to give write access only one field
Hello friends, I am creating an ALC on a table. I have to give access to a group "Alert Managers" to edit only one field "Supported By" having "support" role. I have created one ACL :READ ACL -- Table.None -- support roleWRITE ACL -- Table....
Deflection data not captured in ssa_deflection_metric table
I’m working on a Self-Service Analytics dashboard, but the deflection graphs are not displaying any data. It seems like deflection data is not being captured in the underlying tables. Could someone guide me on how to ensure the data is correctly capt...
Approval tab (related list) in scoped app
Hi All, I have a scoped app that is being worked on and want to be able to have the approvals tab in the related lists. The table doesn't extend the task table. If I try add the list it's not an option in there. I've tried in scoped app view and al...
is_searchable_choice behaves differently in native and agent workspace
Hi Experts, I am not sure its a expected behavior OR I missed something. In dictionary I used attribute is_searchable_choice=true for choice field it is working fine in native view but not in agent workspace. Not able to search for the field in ag...
Resolved! "You do not have sufficient privileges to access this knowledge item" Message in Servicenow
Hello All, Below mentioned are the KB Article details; 1. KB Article state is Published2. KB Article approval is rejected.3. Knowledge Base is End Users and has User Criteria as readable for logged in users. However, this KB Article is not visible to...
Resolved! How to integrate ServiceNow with Outlook Calendar?
Hi ServiceNow Community Developers I have the following use case that I need to implement – I would like to integrate ServiceNow with Microsoft Outlook so that when a change request is scheduled the details of the change appear in Outlook as a schedu...
