Hi Experts,I’m trying to redirect non-ITIL users to the Service Portal after login in ServiceNow.Requirement:Users with ITIL role → Should land on the Platform UI (UI16 / Next Experience)Non-ITIL users → Should be redirected to the Service Portal (e....
Scheduled reports to send to assignment group managers when the tickets are unassigned or assigned to field is empty, how can we achieve it, please help me.
Hi all,I need to add some sort of a slushbucket or any other method to edit group members through the service operation workspace.Is there a way to do so?Lets say under the "Team members" tab in the attached photo?Thanks all
Hi everyone,We are facing an issue where the Suggested Step Generation skill is not visible for non-admin user in the Service Operations Workspace (SOW), despite having the Now Assist configuration active. The user we are using has the following role...
We are transitioning our catalog items from using workflows to flows and in the workflow there was a script that set some of the variables manually via script. I need the same functionality in flow designer. I have the variables as data pills but won...
Hi all,I’m working on a reference field (“Created Asset”) on the sc_task form, and it should display all hardware assets assigned to the user in the Requested For field.Earlier, the dropdown would automatically show these assets as soon as the field ...
Hi,Catalog variable field name : u_environmentselect box: development,test.productionvariable set Field name : server_listlookup list: cmdb_rel_ci here i need to filter child listand based on environment value i need to filter child server with envir...
Hi, We currently have a group notification that is triggered when a ticket is in the New state and is sent to all members of the assigned group.However, we have the following requirement:Example:User “X” is a member of T3, Software, and Infrastructur...
Hi Team, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have created Write ACL to edit that field, Now users are able to edit that field. But after they en...
So here is the situation we have and what we are trying to doI have a Variable Set - User InformationIt has the followingCustomer Name (reference to active users)Manager - Customers ManagerBusiness Reason for Request What we are trying to doManager s...
In the Service Catalog, we created variable A with TYPE Musked in Variables and variable B with TYPE Musked in Multi-Row Variable Set (MRVS). ★Question 1I can't decrypt and view the masked values in MRVS out of the box.For MRVS variable B, there i...
Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....
In Catalog RITM worknote we need to show in local language like in FrenchBut it is coming in English (Requested for Approval)
Hello all, I am seeing this message in this Action:I go to the Action in question and this is all I see for output variables:This Action is ReadOnly to me too so I cannot adjust anything on it.This is the SalesForce Scoped application.
