Forum Posts
cad exam
Is integrated cam is necessary to write the exam or inbuilt cam from lapi is sufficient..I want to write exam online could you please also let me know the precautions i have to take...
Dynamic filter with different filters in single Dashboard
Hello Everyone, I am currently working on a dashboard where we are implementing a dynamic content block. In this block, we have created a dropdown to pass year values, for example: 202020212022202320242025 The dashboard contains multiple reports acr...
Resolved! Need help variable section on Catalog task
Hello everyone,I am working on a requirement to create a set of automated tasks on a daily basis and assign them to a specific group. For this, we have a catalog item, and I have created a daily scheduled job that generates the RITM along with the as...
Resolved! Why is IT Service Management (ITSM) Implementation Simulator (Yokohama) so difficult to complete????
I've been doing this course on/off for over a month now! Only have 5 instances remaining and I just want to say "Thank You" to all you who have posted answers to get me through this course thus far. Still can't complete it because I'm stuck with the...
Resolved! Populate List collector into a related list.
Hello SNC, I have created a catalog form and it has a list collector variable which is refering to task table and my reference qualifier will filter the items, Everything is fine untill this point.Now in the RITM created, I want all the selected ite...
Resolved! The script include is not working for SC_task
I am working on a SC task form where it has a reference type field that refers to "cmdb_ci" table . the task is to filterout the service option with status "retired" .there is a oob dictionary override , reference qualifier :javascript:new Task...
Resolved! How to display an image in the form field when the field stores an image URL
I am working on a custom scoped application in ServiceNow and trying to display a country flag image on a form.The image URL is retrieved from an external REST API (ipgeolocation.io) and is successfully stored in a String field (country_flag).However...
Need answers to the given question
Need answers to the given question 1. What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?A. Publish WorkaroundB. Document a Known errorC. Complete InvestigationD. Complete R...
Understanding Advanced Work Assignment(AWA) : Concepts and Flow
Hi Community, Advanced Work Assignment (AWA) is often discussed as a smarter way of assigning work in ServiceNow, but it can feel confusing until the overall flow is clear. I wanted to share a simple, practical explanation of how AWA works, focusing ...
Best practice to handle large dependent choices in Service Catalog variable
Hi Community,I have a Service Catalog variable (type: Select Box) that needs to display a large number of choices (hundreds), and the choices are dependent on another field (example: country= India, states = all the state choices to populate). I’m lo...
Can we use decimal values in Change Risk Assessment metric definitions?
Hi Team,I am working on Change Risk Assessment in ServiceNow and configuring Assessment Metric Definitions for risk calculation. Currently, the metric definitions have integer values (e.g., 1, 2, 3, 4).My question is:Can we assign decimal values (e.g...
Are Icons stored in choice fields in record producer part of update sets in ITSM
Icons are stored in choice fields in the record producers. Are they part of update sets when we move from one instance to the other ? or do they have to manually imported ?Thanks
In sow view need to add email template icon for problem and RITM forms
Hi Team, In sow view need to add email template icon for problem and RITM forms like below mentioned in the screenshot, how to do this. Currently i can see that email template on the incident and change form. Regards,Abhilasha G T
How do I limit the date field so that future dates cannot be selected for Assessment Metrics?
This is the survey form - assessment metrics - question data type: date that we want to limit.
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