Hi Community,We are facing an issue with the Change Password functionality in our ServiceNow Australia instance.When any user tries to change their password, they receive the following error:Change password is not configured in your environment, cont...
Does ServiceNow have a built-in address lookup capability (without a paid 3rd party integration)? I'm looking to improve the user experience on our Service Portal catalog items.Currently, users have to manually enter:Address Line 1Address Line 2Town/...
We are beginning our journey of integrating ServiceNow and Teams. We hope to use the Virtual Agent through Teams and chat between SN and Teams. We are at the point of working with our IS Security team and they are hesitant to allow all the permissi...
We are evaluating Knowledge Gap Identification in Knowledge Center and are trying to better understand how incidents are grouped into potential knowledge gaps.We are seeing very different results between groups. For example, one group contained aroun...
Hi!For some time now, our knowledge articles have remained published and searchable even after their validity period has expired.Previously, the articles automatically moved to the Outdated workflow state and were no longer searchable until the autho...
Hello @all ,I have a requirement to import 4000 records from azure to servicenow (sys_user_group). For that i have created a flow in which i used 'Look up Groups Stream' data stream, in which page size is 999 , when i trigger the flow only upto 999 r...
We have recently moved away from ServiceNow to another ITSM provider.I have a team of SQL dba's asking "how do we access the data"? 1. we cannot connect to the database, please see the below error: I’m getting an error with companyname_sftpmig_lhr_CH...
I want to make RITMS and tasks belonging to a specific catalog item visible to only one assignment group and it's members. It should be hidden from everyone else. This is due to privacy restrictions. What is the best way to do this? Is there a way to...
Hi Experts, We have applied the configuration as suggested in the link below: Configure group member edit access for group managers only - Support and TroubleshootingHowever, when group managers try to update their group with a parent group, they enc...
Hi Team, We have one issue with user where they wanted access for Quick messages in Servicenow. As per docs we provided "email_client_quick_message_author" role to user. The issue is when user is trying to create new quick message the body field is r...
Note: Portions of this document were authored using AI I find myself leaning more and more into MS Copilot, trying to push just how semi-autonomous I can get this simple chat interface through a web page to behave. In my latest experiment, on a somew...
I am setting up a ServiceNow integration to trigger Microsoft Teams chat notifications. Initially, I configured the integration using my personal account, so the notifications showed my name as the sender. To resolve this, we created a dedicated serv...
1. UI Action Not Working When Isolate Script Is EnabledIssue:Two UI Actions were configured to provide the same functionality, with different names and visibility conditions. One UI Action worked correctly, while the other did not.Resolution:The affe...
How can I access Multi-Row Variable Set (MRVS) values and store them in a Single Line Text variable outside the MRVS?I have created a catalog item containing an MRVS. Inside the MRVS, I have a DNS Type select box variable and a DNS Value single line ...
Hi everyone, I’m facing an issue with Knowledge articles in our Support portal and would appreciate any guidance. We have a Knowledge article whose Core is set to Worldspan. When the article is accessed from the portal: GDS = Worldspan → Article d...
