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Server side script

Which one of the following is NOT a method used for logging messages in a server-side script for a privately-scoped application? A. gs.log()B. gs.error()C. gs.warn()D. gs.debug()

snawaza243 by Tera Contributor
  • 1817 Views
  • 6 replies
  • 2 helpfuls

Resolved! Platform Analytics

Hello we are currently on the Yokohama release.  Is the platform analytics version of the CIO dashboard available for Yokohama?  I was told to get it from the store, however, I only see the Zurich as the available version in the store.

Karen47 by Tera Contributor
  • 408 Views
  • 3 replies
  • 0 helpfuls

Standard change

Hi,Is there any role for approving the standard change templates?

akhilaanil by Tera Contributor
  • 460 Views
  • 11 replies
  • 0 helpfuls

Change Request is getting in inactive (active = false)

Hi Community Members, I am facing issue on change form, Right now we are using custom form fields and custom workflow on change form.we are using custom state field, but now we have a requirement to change custom field  to  OOB state field(which is o...

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sravani50 by Tera Contributor
  • 246 Views
  • 2 replies
  • 0 helpfuls

How the email thread should happen to the customer and agent

Hi, I am facing some issue here.I have a scenario here, when someone replies by email, the reply text + inline images + attachments are added to the correct case automatically. But here the issue is when i reply from the email the body is mapping to ...

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mania by Tera Contributor
  • 391 Views
  • 5 replies
  • 0 helpfuls

Password Reset Module with Active Directory - Invalid User Name

Hello, we are in the process of setting up the Password Reset module to allow the Service Desk to reset users' Active Directory passwords. When running the Service Desk password reset process that has been set up, it returns a general error message. ...

DylanB by Tera Guru
  • 945 Views
  • 7 replies
  • 3 helpfuls

SLA fields

Hi all,  I have created an sla attached below -one for resolution here in the first picture, I have added the duration for 3 days but in the original breach time it is showing me 9 days from now as seen.and in the 2nd picture as well it showing me th...

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Report

I need to create a report where it should contain all the incidents which downgraded from P1 to P2 , repeat incidents, and resolution actions

dixitreddy by Tera Contributor
  • 408 Views
  • 11 replies
  • 0 helpfuls