Can't hide fields in service operations workspace with client script

[Jo_o Pedro]

So i have these fields that i need to hide when i open a certain task or RITM but the problem is the script just keep getting ignored. It works in the default view but it doesn't work in the Service Operation Workspace

in workspace

In the default view

And here is my catalog client script. I already tried to use "g_form.setDisplay('variables.vs_login')" since the field is in the variables section but it didn't work.

function onLoad() {
    var shortDescription = g_form.getValue('short_description');
    if (shortDescription == 'Analisar solicitação') {
        g_form.setDisplay('vs_login', false);
        g_form.setDisplay('vs_email_task', false);
        g_form.setDisplay('vs_password', false);
    }
}

[AnirudhKumar]

In your client script, have you set the UI Type field to All ?

[JoãoP]

Yes

[Community Alums]

Hi @Jo_o Pedro ,

You are good with the code and make sure your UI Type is selected as "All".

Now, you will need to create Workspace View Rule to expose the fields.

Please refer to these threads :

https://www.servicenow.com/community/next-experience-articles/how-to-create-a-workspace-experience-v...

https://www.servicenow.com/community/workforce-optimization-forum/hide-show-lists-based-on-workspace...

[JoãoP]

It didn't work. But my coworker found out that the script works when using "indexOf"