Can the servicenow chat feature work on an external website?

[Carson Groff]

 We have a company website that all our users can log into and I was just curious if it would be possible to get the chat icon that shows up in the service portal to show up in that website too?   

[Ashutosh Munot1 · Accepted solution]

Hi,

No, but you can use virtual agent apis to get information from ServiceNow./

Thank you,
Ashutosh

[Gustavo Olivei1]

Hi Carson,

It is required additional tools for do it. But I recommend to avoid it thinking about UX, depending of your orchestrator you can perform some delay to send and receive mensages

[Carson Groff]

Thank you for your replies .

[Victor Chen]

In fact, you can. See the documentation here: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/virtual-agent/task/c...

There are still UX considerations, but it's possible and may fit your use case.