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Resolved! Retrieve comments for current approval in mail script

Hi guys,I'm still learning ServiceNow, so be gentle. I'm working on a workflow notification for Change Request that sends to the Requested By upon rejection and want to include the comments from the users that rejected it in the email notification. I...

Resolved! Asset-CI mappings

Hi-I have some questions about field mappings between the asset and CI tables.   Our managers want custom choices in the hardware status dropdown (in CI), and in turn want those mapped to the asset table correctly.   The choices I can modify, however...

asset-ci mapping1.png
alliej428 by Kilo Contributor
  • 2457 Views
  • 4 replies
  • 1 helpfuls

Update multiple tickets

Hi all,Do you know please if it's possible (and how) to write an update once which writes to multiple cases/incidents?   In the list view there are tick boxes to the left of the case/incident number but when ticked there doesn't appear to be anything...

Exclude a table from global UI action

I have a global UI action called 'REJECT' on sysapproval_approver table (for List context menu). I want to exclude 'sc_req_item' table from it as I don't want the users to approve RITM within context menu. What condition do I need to include in this ...

S_53 by Kilo Guru
  • 2318 Views
  • 10 replies
  • 2 helpfuls

How to create a radio button type field in table?

I want to create a field which is of radio button type of genderlike the two radio button are male and female.I tried but I couldn't find a multiple choice in variable type in table column?

chander2 by Giga Contributor
  • 8209 Views
  • 4 replies
  • 1 helpfuls

Request Fulfillment questions

I'm fairly new to ServiceNow and don't have any experience with Request Fulfillment and Service Catalog in ServiceNow. Here are my questions:1) Concerning Request Fulfillment:   a. I don't see a separate Request Fulfillment module in ServiceNow, why ...

joe-tgs by Kilo Contributor
  • 2498 Views
  • 2 replies
  • 2 helpfuls

ServiceNow Integration with Drupal Search

Hello,We have a Drupal instance set up for our intranet and we have ServiceNow for our Service Catalog.We want to be able to use Drupal to search the contents of the Service Catalog and Knowledgebase, display the results in Drupal and allow the user ...

Katie A by Mega Guru
  • 2207 Views
  • 1 replies
  • 1 helpfuls

Resolved! Add new icons to favorites

We use favorites a lot, but find the list of out of the box icons limited.   How can we add new icons to the list?

find_real_file.png
ritap1965 by Kilo Explorer
  • 4101 Views
  • 4 replies
  • 1 helpfuls

Resolved! requested items always defaults to self service view

How can I make Self Service - Requested Items default to "default view" rather than "Self Service View"?   I can change it to default view but it always defaults back to Self Service.Thank you,Donna Lively

dlively by Giga Expert
  • 2223 Views
  • 8 replies
  • 2 helpfuls

Resolved! revert the change in the update set

by mistake i have migrate my change to UAT instance.how can i back this changes by update set.revert the change applied by commited the update set

ashe077 by Kilo Contributor
  • 17910 Views
  • 2 replies
  • 2 helpfuls

Resolved! Workflow is not triggering when creating Request/RITM/TASK manually through Script Include. What variable/value should I set on RITM, so the workflow is triggered?

This is creating Request, Request Item and Task. Request Item is binded to a Catalog Item. But not sure what to set in RITM (stage?? or anything else??), so that it will later trigger workflow. As currently I am closing the Task but it is not closing...

ket by Giga Contributor
  • 2971 Views
  • 7 replies
  • 0 helpfuls

Resolved! Outbound Rest Message Error: Error constructing REST Message/Method

Hello there,i'm trying to call a API at our Customer Portal via the Outbound REST Message.The API at the Portal creates an Folder. It needs 4 parameters which i defined at the "Content" Area in the POST Method.When i running a test with the "test"-Li...

Error.png Config1.png Config2.png
felix507 by Mega Contributor
  • 3858 Views
  • 2 replies
  • 0 helpfuls

inbound action not processing when user is inactive

We have a process where a user is inactivatated in most of our internal systems if they have not completed required training within a specific timefram.   The only options open to them are the training system and email.   The ask is to have them comp...

donkuelbs by Giga Contributor
  • 4242 Views
  • 7 replies
  • 0 helpfuls