We are a new ServiceNow customer migrating away from a CA Unicenter environment (Service Desk, Service Catalog, UAPM Asset, etc.). We went live over Summer 2015 with Incident, Problem, Change, some internal Knowledge documents, and a manual load of...
Can a manager designate multiple delegates for any given workflow and can a manager designate different delegates for different processes?For example, as a manager, I want John Doe to be my backup approver for Service Catalog items. However, I may ...
Hi All, I am new to service-now, I have a doubt. I need to make the chat button available for the customer between specific time based on the time mentioned in schedule like"5|Mo-Fr 0730-1800|IN" how to do that. Thanks
kindly help me in defining these fields. Table NameColumnReasonDefinitionincidentBusiness resolve timeSLA CalculationincidentResolve timeSLA CalculationincidentRequesterWho owns the ticketincidentCategoryTopic?incidentProblemDescription of ticketinci...
Hi Team, Need clarification on inactive users. -> Will inactive users consume roles.-> what are the precautions need to take while deactivating the account / lockout the account.-> in case the account is lockedout then users can able to view ES...
any ideas please? is there an object within SNow that controls this?
We currently have Problems opened automatically if a critical (Prio1) incident occurs. Some of the times these are recurrences of an existing an Problem. To depict this, we set a "Parent/Child" Problem Ticket relationship in which a check box designa...
I love how column-level Hints are displayed when you hover over a column label. It would be great if the Hints for choice lists (aka picklist values) could be similarly displayed when a user hovers over the available choices for a given column, so th...
Hi everyone,I have a related list that should only appear after a field changes on a form and because of this, the related list has to refresh.I found a UI action that people have mentioned works here on the forums but when clicking the button, it do...
Our organisation uses Incidents, which are managed by our Service Desk/s. When those desks need to enlist the help of a 2nd or 3rd tier resolver group, they assign an ITASK out to the resolver group, who then update and close the Task record with the...
Hello everyone,my customer asked me to put a help text above a specific list of incidents that is available to the end user. Basically what they want is to have something like a gs.addInfoMessage('...') that only displays in the list view of one spec...
Is there a way to modify the Survey Scorecard to include another drop down field for assignment group. I would like to create a report like this for our managers to access so they can view thier groups survey results.
Hi All,I want to how to create a button field on header . I saw this functionality in instance : demo001.service-now.com labeled as "Contact us " . Please find screenshot for same. I searched this in ui action and ui macros , But didn't find how it...
I know I did this in Eureka, but somehow cannot figure out how to do this in Fuji! How can I export the entire list of reports in ServiceNow? I even went to printer friendly version and only have the option to print the first page. We have 383 ...
We are in the implementation stages of Change Management on the ServiceNow platform and we have a few questions about change processes which we are evaluating as part of the implementation efforts. Any help or suggestions with what your companies a...
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