Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Make a field readonly in a business rule

Is there a way to make a field readonly based on roles in a business rule. I cannot locate anyting on this site or the SN wiki site.Thank you,Linda

lindac by • Kilo Explorer
  • 10561 Views
  • 8 replies
  • 0 helpfuls

How to handle retiring Configuration Items?

We are currently seeing the need to retire configuration items and have found that there is no out of box functionality handling this.I would expect this to behave in the same manner as making an "Assignment Group" inactive which makes the "Assignmen...

Luciodv by • Kilo Explorer
  • 5424 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to re-open a closed Problem

Hi all, My Problem Manager has incorrectly closed a problem and has asked me (admin) to re-open it. I thought with the admin role that I would be able to do it but this is not the case.After searching the wiki I found plenty of information about re-o...

SeanM1 by • Tera Guru
  • 3412 Views
  • 3 replies
  • 0 helpfuls

Resolved! Order Guide

Hi,I am creating an order guide for a form I need to create. I need the end user to select the type of role they require and then each role has different accounts that need to be set up for it - I need this accounts to go across to teams as seperate ...

Greybed by • Kilo Explorer
  • 2122 Views
  • 1 replies
  • 3 helpfuls

Multiple request items being created on catalog item form submit

Hi there,we've noticed an issue lately (seems to be around Berlin release) that on occassion, when somebody submits a catalog item, multiple request items get created under the same request.Sometimes 1 and 2 extra request items are created and these ...

bennyb by • Kilo Contributor
  • 2843 Views
  • 2 replies
  • 0 helpfuls

MTTR and MTTN

Hi, looking for ideas if anyone has utilized the tool to calculate MTTR and MTTN.Thanks,Shilpi.

by •  
  • 4109 Views
  • 9 replies
  • 0 helpfuls

n00b question - Computer Rooms and Data Centers

Can someone help clarify the suggested use of the "Computer Room" and "Data Center" items in the CMDB? I see that there are soem pre-seeded relations between them, but they don't seem to work the way I thought they would. In our scenario, we have a s...

Jim C_1 by • Tera Contributor
  • 2790 Views
  • 3 replies
  • 0 helpfuls

Show tasks by requested for user

I am working for a company that wants to employ a New Call feature for their service desk. Service Now Guru has such an app. for download (for which I thank them mightily) But one of the requirements our end users have asked for, is that when you ins...

Baggies by • Kilo Guru
  • 2675 Views
  • 13 replies
  • 0 helpfuls

issue with attach knowledge base articles to incident

I am trying to attached knowledge base articles to incidents. So I search by the book icon at the end of the short description line and then open one of the articles, there is an Attach to incident button. Once I am done this and saved, I am not seei...

cshriya by • Kilo Explorer
  • 3125 Views
  • 6 replies
  • 0 helpfuls

dot walking to update subject in email template

I am looking through code written by someone else that is used within the Service catalog, and I can't find what table the variable is stored in to properly format my dot walk syntax.My situation is that I have a variable, outr_design_synopsis, that ...

dline by • Giga Contributor
  • 2059 Views
  • 3 replies
  • 0 helpfuls

Export all data in an application

I searched for this topic but did not find anything. Is there any way to export all of the data in an application out of the system and reimport the data later?What happened is that we allowed some people to play with the GRC module in our developmen...

tjschmitt by • Tera Guru
  • 2056 Views
  • 3 replies
  • 0 helpfuls

Modify journal field entries?

I'm looking for a way to modify and/or delete journal field entries. I started by creating a reference field to the task on the sys_journal_field table. I was then able to add it as a related list. However any modifications to the text did not reflec...

gaidem by • ServiceNow Employee
  • 5835 Views
  • 12 replies
  • 0 helpfuls
Labels