Delete old labels
So is there an easy way for a user to remove their old labels? I know I can go in and delete them as an admin, but is there any way for an itil user to do it themselves?
Forum Posts
Resolved! How can I find who/what changed a system property?
As the subject states, I'm trying to find out who/what changed the value of a property, specifically 'glide.email.read.active'. It seems simple enough, but I'm not having much luck.
How do I add a cancel button to a catalog item?
I'm trying to find out how I can have a cancel button added to a form for a catalog item that I used a record producer for. The concept is that when a customer realizes they do not wish to order the item, they can click cancel and it will return them...
Creating / Deleting Model Categories
Hello,I have a request to build some forms based off of the hardware form. I created a model category, but realized that I used the wrong tables to associate to the category. I deleted the category and then when I try to create another one, I get an ...
Resolved! Mail Script URI Link Help
I have the following mail script for Change Approval Reminders://First, we need to locate our current user's approvals (the parm1 variable contains the current approver)var app = new GlideRecord('sysapproval_approver'); //cr...
What is the meaning of the "Work start" and "Work end" fields on a Change? How do they differ from "Planned Start Date" and "Planned End Date" ?
What is the meaning of the "Work start" and "Work end" fields on a Change? How do they differ from "Planned Start Date" and "Planned End Date" ?
Resolved! Changing a field name
Hello,I think my question is pretty straight-forward. How do I change the displayed name of a field on the Task table without changing the displayed name of that same field in a different form? I thought this could be done by just personalizing the l...
Resolved! Autogeneration skipping numbers on Custom table
I have setup auto generation of Record Numbers using the getNextObjNumberPadded() function.But i have observed that the system is skipping a number while creating a new one. Suppose the last one was PQR0016 then the next one is coming as PQR0018.Also...
Moving incidents between teams - Best practices?
What are best practices for moving incidents between teams ? We have just started out and looking for information on how best to handle incidents that leave the service desk to other teams. Specifically :How should the escalation team move the inci...
Resolved! Choice vs Reference
What is the difference between the Choice field type and the Reference field type? In Managed Documents, the Type (document type) field shows it is a reference field when you right click and select Show- 'type' , but it seems to be behaving like a Ch...
Follow up - e-mail notifcation
Morning all.I'm a little stuck trying to set up "Follow Up" feature in the incident form.I'm trying to set up an e-mail notification to fire off to whoever the incident has in the "Assigned To" field, condition being when the follow up time is within...
Inventory Check In/Check Out
Is it possible to track temporary inventory check in/check out with ServiceNow? Specifically, the IT department has a need to temporarily loan items in their inventory (for example, A/V equipment) to other non-IT departments. Any direction would be a...
Cloning a Change with Change Tasks
We have a UI Action called "Clone Change" that makes a button that allows a Change to be cloned. action.setReturnURL(current); current.number='';current.state=1;current.active=true;current.u_send_approvals=false;current.u_task_work_effort='';current....
edit ci relations from the CMDB
First let me start off by stating my ACLs:Type: recordOperation: writeName: cmdb_ci.*Script: answer = (gs.hasRole("asset_admin") || gs.getUser().isMemberOf(current.support_group));Purpose: This allows asset admins as well as members of the current su...
Changing display value of --None-- for Service Catalog variables
http://wiki.servicenow.com/index.php?title=Customizing_Choice_Lists#Changing_the_--_None_--_Display_ValueThe above article shows how to change the display value for the --None-- option on a choice list in a form, but is it possible to change the disp...
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