Hi Team,I am little bit confused between Incident Response time & Incident Resolution time while fetching a report from SNOW as an itil user,what filters do i need to add for both?
We are setting up a response SLa. However we do not want people to receive email notifications by default.They should only get it if they subscribe for it.We have not put anyone in users/user&groups fields/groups.We see in outbound that email is sent...
Hello,It seems I'm unable to delete a created index from my table...When I was working with the transfer mapping this question kept popping up if I wanted to create an Index, eventually I got so sick and tired of this pop-up I decided, well why not.A...
Hi All,Is it possible to change the default auto complete and search filter on a referenced field look up list?We have a 'Configuration Item' reference field on our Incident form that references the CMDB. We have set up reference specification to o...
The Activities (Filtered) Field on an Incident form, that shows where changes were made to the record. Where is the information captured? Can I run a report on the field?
I am running into an issue with group imports and adding users to groups. I am using ldapUtil.addMembers(source,target) in an on-after transform script which works for the most part. Users are being added to groups. However it looks like it is ...
Hi,I have written a client script which populates value of a readonly field based on value selected in another reference field on the form.when I select a value in reference field , it is populating value..What I need here is when I remove the value ...
We control access to applications from our Active Directory (AD) whenever possible as its a centralized point of control. We are implementing QuickStart with ServiceNow and running into an issue with nested groups. I'll give an example of what we...
I am looking to see if anyone has figured out a way to display nested groups in ServiceNow. If LDAP imports a group and its members, I need to see any nested groups that are contained in the parent group and all of the members. If a group is a me...
Hello all,One of my colleagues is attempting to login to our company's ServiceNow instance via a Citrix session on a MacBook, but after logging in he gets the message 'You are not logged in, or your session has expired. Redirecting to the login page'...
Hi all, am a new system administrator and heard the community is a great place to get it I'm trying to define chart colors for some SLA reports and can't seem to get the colors to change. I've gone to Reports>Administration>Chart Colors and created e...
Hi everyone,I have to create an email notification based on the Incident table with the following conditions: - if the existing Assigned to person from the same support group changes then an email needs to be firing and send a notification to...
Hello, I am needing some help with an ACL on a custom table. I have a UI action that is ran from the incident table that shows the u_temp_credential table and writes some fields to it. Then ONLY the logged in user should be able to see the u_temp_cre...
hello SN community,we currently have a CMDB with of course multiple classes, fed with many CIs (servers, apps, netgears, etc).In a new project, it is asked to have generic CIs, to be used in ticketing (incident, request)I'm not totally comfortable to...
Hi,I'm Fairly new to service now and am learning as I go.I'm having issues with Change requests. I have added a group in the 'Approver list' and have made sure the members role have 'approver_user'. After the Change request is submitted for review, t...
