I want to give a validation that date before today cannot be selected . how to do it???
In date or date time field user will not be able to select the date before today .. how to do that????
Forum Posts
Change approval and workflow
Hi everyone,I am working on a change application and here is what I need.Scenario:I am looking to have separate workflow actions based on the value of the approval form field.Questions1st, I customized the approval field on the form to add (Not yet r...
How can i sort a list of incidents on the basis of "state" field but with my choice of field to be on the top and bottom.
I want to sort the list of incident on the basis of state where "On hold" is followed by "New" is followed by "In progress" without even changing the values of choices.
Resolved! How do we add OR condition to REST API URL?
Hello,I need some help in creating REST API URL with OR condition. e.g. Assigned Group = A OR Assigned Group = B OR Assigned Group = Chttps://xxx.service-now.com/api/now/table/change_request?sysparm_query=assignment_group='A' https://xxx.service-no...
Incident Work Log / Incident Task Work Log Visible on the same Incident Record
Hi everyone, One of the biggest concern that we have while implementing Incident Management is the need to put Incident Work Log and Incident Task Work Log (Journal entries) into one view. There is a need to see both in the Incident Record. Is this f...
Looking for Communications examples (posters, etc.) for Service Desk roll-out
Hi All!We are rolling out a global Service Desk implementing ServiceNow as self-service online platform. Roll-out Locations span the globe, primarily targeting Europe and Asia.I am on the look-out for examples of Teaser-Posters (creating awareness), ...
Resolved! Tab does not show incident number
Hello,I recently switched to UI16 from UI15 and everyone seems to be having an issue with the browser tabs. In UI15 it would display the incident number you were in on the tab of the browser. now it just says "all", Please see the screen shots below....
Resolved! Can someone help me with CellEdit client script ...with an example ???
Can someone help me with CellEdit client script ...with an example ???
Work notes list not visible for non-ITIL users
Scenario:I have a custom application I created that uses a table extended from the tasks table. It has a specific user role so only those users with that role can use it. They do not have the ITIL role.Issue:On my form I added the "Comments and Work ...
Resolved! set incident status to 'hold' when problem is created from incident
Hi,my criteria is to create a problem from an incident and when doing so,incident state has to change to 'hold' and when the problem is resolved the incident state should also change to resolved.Thanks in advance!!!!
Resolved! List results will not display for one of our ITIL users
This morning when one of our Service Desk users logged in, he was unable to display list results. It shows the list search parameters at the top, and indicates the number of results, but the list itself is blank. He has tried clearing his cache, usin...
Resolved! How to add caller.user_name to global text search
I would like to be able to write a User ID in global text search, and see all incidents where the user id is 'caller' or 'assigned_to'.How to achieve that?I tried adding the attribute: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name,re...
MID Server Decommissioning
We have recently upgraded our Windows-based MID servers in all of our instances. We are now tasked with decommissioning the old MID servers so they can be removed from our environment. What is the proper way to remove these old MID servers from runni...
creating customized filter for a module
Hi,I have created a module called "My Change Approvals" under change tab. I want the filter such that, it should display only user'schange approvals, excluding all others. Who ever logins and clicks this, he should be able to see his change approvals...
Resolved! Reference Table foreign key
Hi,I'm a newbie to ServiceNow and this might be of basics.I have a monthly meeting form where we record multiple complaints.I created 2 tables - MeetingInfo & ComplaintsInfo.MeetingInfo has a column "Complaints Info" of Type List - Reference to Compl...
