I just wanted to ask, can we call a mail script in Quick Messages?
Navigate to Quick Messages
in the body, I am trying to call a quick message script:
and the script goes like:
to my understanding, this script would just fetch the phone number of the current logged in user and display it in the email body, but when I am trying to use this script as explained above, it just shows me the coded line: ${mail_script:phone_number_ea}
My real question is, is it even doable? like can we call a mail script in quick messages?
Hi
in quick messages any mail script calls are ignored.
As a workaround you could simulate the mail script behaviour by implementing a business rule that would replace placeholders with some output:
Business Rule
- Table: sys_email
- Active: true
- When: "before" on "Insert" and "Update"
- Condition: "Type" = "sent-ready"
In the script section you have to implement some code that
- searches for any placeholders you had defined before, for example
- {Signature}
- {Phone Number}
- replaces that placeholders with corresponding contents
Kind regards
Maik
If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.
Hi
in quick messages any mail script calls are ignored.
As a workaround you could simulate the mail script behaviour by implementing a business rule that would replace placeholders with some output:
Business Rule
- Table: sys_email
- Active: true
- When: "before" on "Insert" and "Update"
- Condition: "Type" = "sent-ready"
In the script section you have to implement some code that
- searches for any placeholders you had defined before, for example
- {Signature}
- {Phone Number}
- replaces that placeholders with corresponding contents
Kind regards
Maik
If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.
