Hello All, We have requested items related list on request item form and non-admins are facing below error while trying to select the requested items . Can anyone help with what could be the root cause. "Information could not be downloaded from the s...
Hi, I need to create a CSV, semicolon seperated with two lines. First line is Name of variables and Second line is with the values of the variabes in a catalog. After creation of that CSV, need to send CSV to a particular user mail address. Can you p...
we have methods gs.getErrorMessage() and gs.getInfoMessage(). Where we use these methods and how to use these methods. what it gives the output. Pls explain...
Hi all,I would like to create a dashboard to display the "created" and "closed" fields from the "Task" table in a chart that have the columns stacked or side by side showing over a 12 month period.I have been able to create these charts separately, b...
Hi All I'm having difficulty in generating a report that will show me how many tickets each of my engineers has closed during the current week as a bar chart. I would also like to run a separate report showing how many tickets they have closed per...
Is there an OOB option to allow techs with itil role to change the state of an Incident while using the Now Agent app?Reason for this would be to allow the tech to set the state to On-Hold - Waiting Customer, or other Pending state.
Hi Experts! I need help figuring this out. Situation: I have a variable that currently points to our Departments table. Turns out, the data really belongs somewhere else and we need switch to using the Business Units table instead.So far so good.We...
Hi, I am fairly new to servicenow so I apologize if my question is framed poorly. I have a service catalog item that uses a variable set to define a source/destination IP and port for a users firewall request. I am using a variable set so that we c...
HI all, I want to show Error message, if there are any open change tasks before closing change and form not going to submit(close) . Here i wrote before business rule on change_request table before update when to run : state changes to closed var act...
On submit make attachment mandatory on catalog client scrript
Hi, I want to show a alert message when i click a button on choice list. Any suggestions? Thank You, Shabbir
I create field decorator as show in the below snap shot. but the decorator does not appear on the field in agent workspace. However, this works on description field.
We are preparing to make Service Portal live and going through our service catalog items to make sure everything works ok. One challenge we have is being able to require an attachment before submission. We want to do this always for some forms and co...
Hi, While one moves update sets from one instance to another, how and when we can find out about the preview errors skipped/accepted by the user ? Can someone please help me with the table name where I can go and find out which were the skipped/acce...
Hi,I must setup a CMDB to manage Mobile Phones Assets/CIs.Up to now I did not find any example or indication.Main questions are:"should I create one asset for the SIM, one asset for the telephone number and one asset for the mobile device ?"And if so...