How to Change the date format to DD-MM-YYYY
Need to change the date format to DD-MM-YYYY. I am having one variable Leave date in that there is by default YYYY-MM-DD.Need to change it to DD-MM-YYYY Please find below ss and guide me in this.
Forum Posts
How to show Activity Log in Portal?
Hi, We have this table for requests and it's not extending to any table. I'm trying to get the activity logs appear on our service portal showing all the changes that happened to a specific request and should have the same look as the OOTB Ticket Con...
SLAs on Incident Tasks
We want to encourage the use of incident tasks for complex high priority incidents where the work of multiple teams is required in parallel / in collaboration. However incident tasks do not seem to have SLAs attached. The Incident Task form shows a P...
Set RITM to Work in Progress
Hello Experts, I wanted to set RITM state to "Work in Progress" when any catalog task state of that RITM is set to "Work in progress", I have written the below script "after" update BR on Sc_Task table, It works as expected but some Random blank RITM...
User Criteria - Only relevant company knowledge articles visible to users
Hi All, I have a requirement like users can able to see only their company knowledge articles, It requires a new field 'opco' in knowledge article and matching this with logged in user's company. I have tried user criteria and added to 'Can Read' Tab...
Resolved! Incident - On Hold Reasons
Hi, Is anyone able to give me information about the Incident on hold reasons? I was talking to a customer and mentioned about 'Awaiting info' and then realised it was no longer there. In my San Diego instance I have 'Awaiting Evidence' but my colleag...
Resolved! How to check attachments upon submitting catalog item?
Hi, I have a query regarding attachments its always having a confusion with attachments. While submitting form we need to check if user has attached 2 attachments we should allow to submit else abort the action. How can we achieve this requirement an...
Resolved! Make field mandatory in Survey
IIf some options from ( very dissatisfied, neutral, satisfied etc ) are selected from a survey, I want other field to be mandatory. Can we do that?
How to send email notification to Assignment group , when caller is replying on incident notifications
Hi Team, Using inbound action, incidents are being created in to snow via email. Upon incident creation, we are triggering email notifications at several stages of the life cycle of the incident. As an example, a user created an incident via email ...
Cancel the existing flow and attach new one
Hi, We had to make changes to a flow as it had a bug. Now when I moved the corrected to flow to Production, want to cancel the existing flows which are attached to the RITMs. So to attach the new flow to the existing RITMs, I tried TEST, but I keep ...
how to get logged in user group ?
Hi I am new to ServiceNow. I want to set logged in user group automatically when form load. Tried with below but Not working : Script Include: checkGroup: function() { var currentUser = gs.getUser(); if (currentUser.isMemberOf("Group ...
Resolved! Is it possible to copy Request Item(sc_req_item)?
Hi all, I want to copy Request Item(sc_req_item) like incident and Change Request(change_request). For exmaple, when I open the incident record and right click on the header I can copy the incident. I want to do the same thing at Request Item. Are th...
How to filter out change request planned start or end date fall into a specific date range
Hi, I would like to filter out all change request planned start date or end date which fall into a specific date range and display in list view, any idea on the report filtering? e.g. expect below 4 change requests are show in the report, given those...
Resolved! Spacing issue on Notification email script
Hi Experts, Can someone please help me? I have a notification email script that queries and prints variables from RITM and field from REQEST table. Since there are lots of RITMS, the client wants to have the stamp bullet and list item, what I have s...
Resolved! sc_task Additional Comments
Hello All, I am having issues with "Additional Comments" not being emailed to the Requestor of the task from SC_task I am new to ServiceNow so not sure as to where to begin looking. Any help would be highly appreciated. Best,
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