Hi, I have created 5 User Groups with roles, no members. It did not get captured into the update set. How can I import an group XML file to the update set? or it has to be done via UI Action? if so Please explain step by step, your help would be grea...
I have been asked to setup an external users, a vendor, to work on Incidents in our servicenow instance. We only want them to see Incidents assigned to them and no others. Is there a way to do that?
Hi, My requirement is If 2 incidents tickets are submitted within 10 minutes with the came caller and same short description then mark the 2nd created as duplicate, then change the summary to "duplicate" and close/cancel the change.
How to set URL for each domain in domain separation? Thank you, Arkesh
Hi All, As a part of one of the requirement, we wanted to remove "Popular Item" from the portal. I have tried the suggestions given on some of the community links but it doesn't seem to work https://community.servicenow.com/community?id=community_que...
How can I configure Form Design/Layout on a Catalog item like we can with CMDB Form, RITM Form, Incident Form?
How can I join the project status report table with the project task table. I have a requirement to provide a report that shows the milestones and key milestone tasks along with the status report. The only thing I am getting from key milestones is ...
Hello, I have a reference field with a reference qualifier (javascript:new ScriptInclude().myFuncMatrix();) looking at a Script Include. On the UI Form, I am getting the correct display values while on the workspace, I get the Sys IDs (Screenshot bel...
Hello, Here is how the system behaves when creating an incident (OOB): When filling the incident form, you can freely set the company and the configuration item (no restriction, because the company field is empty). Let's say that he selects the Appli...
Hello All, I have created 1 record producer for incident in which I want to set default priority as p3 that I have set by using record producer script current.impact = '1';current.urgency = '3'; It's working fine now I want visible only p1 p2 and p3...
Hi Team, I have form with multi-row variable set, where I'm able to calculate the total efforts and total rows added when the calculate button is clicked. I'm able to clear the value of "Total Efforts" onChange of the efforts (in hrs) variable in ...
We are facing an issue with integrations where POST calls are getting timeout intermittently. These are Synchronous POST calls which goes through MID Server. While checking with vendor they suggested us to go with Asynchronous method and waitforrespo...
Hi @Ankur Bawiskar /All,I have Bug item in Platform, Some of the Users with 'ITIL' are creating the Notification Subscription Record in sys_notif_subscription table for Mail Notifications but for this Table Only Admin can Create a Record.Could anyo...
As the Service Catalog Process Owner, I would like to send an email based survey to the Service Catalog Requester after 5 business days from the completion of a RITM, so that I am able to manage and track the quality of work. @Ankur Bawiskar
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