Hi @Ankur Bawiskar /All,I have Bug item in Platform, Some of the Users with 'ITIL' are creating the Notification Subscription Record in sys_notif_subscription table for Mail Notifications but for this Table Only Admin can Create a Record.Could anyo...
As the Service Catalog Process Owner, I would like to send an email based survey to the Service Catalog Requester after 5 business days from the completion of a RITM, so that I am able to manage and track the quality of work. @Ankur Bawiskar
I am getting the wrong output after executing the below code. var gr = new GlideRecord('x_408194_loading_e_scoped_data_table'); gr.query(); if(gr.next()) { var gettDate = gr.date; } gs.info(gettDate); var gd = new GlideDate(); gd.setValue(gettDate);...
Hi Team, I have two tables, 1.Incident 2.Personal incident, Below are the screenshots of table list view. Incident table: Here "Incident IDs" field having multiple incidents Personal Incident table:Here having two fields(Incident number, Comments) ...
Hi , I have a Requirement to create Custom Application . I have Created custom Application using Studio ., I would like to know , Is there a way to create custom Application using Scripts in Servicenow ?? if there is a way , Please guide me , ...
Hello there, I have a need to build a report that can flag incidents that changes status From: New To: Resolved Basically I wanted to check if "New" incidents are being set to "Resolved" state directly. Could anyone help me in this. Thank you, Ujjwa...
Hello, I'm facing an issue where the email notification is not sent even though all conditions are met. Maybe you will be able to see the mistake in case I missed anything. These are the conditions for the notification: In my test case: Case Type ...
Hi, I need some help writing a reference qual to filter the CI reference field on the Change request to only show the managed by is not empty CIs. There is a dictionary override on the CI field for change request with an OOB reference qual. How do I ...
I have checked that there is not an action name similar to this one and this exists in the sys_ux_form_action table.
Hello All, I'm looking to set a field (True/False) based on if the current date/time is between two date/time fields. I believe the best way would be using a client script but would also like to have the condition checked every hour. Can someone sugg...
We have 54 Change tickets that are in a Closed State but are still Active. How can we get this corrected ?
I'm currently working in the Rome release on a survey. I copied a previous survey that contained a Likert template question. However, the choices do not stay in the order in which they were input. I even started a new survey from scratch and I get th...
Hi All There is an requirement to know why the business duration for some incidents show 0 seconds even if the actual resolution time is around 30 mins. could anyone please provide me with the cause of this issue as it as an important issue that has ...
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