Hello Experts, I am stuck with thie below issue Affected CI 'Add' button to be visible on New and Assess state of Change Request and always visible to users having Change_manager role . There is a script include ChangeProposed responsible for this ,...
Hi All, I'm planning to Install Performance Analytics Plugin and already subscribed the ITSM Pro License earlier. Just wanted to know which Plugin should I need to install- 1. Performance Analytic - Premium (com.snc.pa.premium) OR2. Performance Anal...
hii all, my requirement is in the company table, employee field is non-mandatory only for the program manager. how to make this
How to create KEDB and what types known errors need to create in KEDB
I am able to use the List View's preview icon to view the details of an Incident in a popup window. When viewing an existing Incident in the list popup view, the form should appear as follows: Number, State ,Caller, On hold reason (only display when...
Colleagues, I was having a look at getting my service desk to use Service Operations Workspace; however, when I open the UI Builder, I see the page is read-only due to a page protection policy. This usually means it's a good idea not to edit the comp...
I would like Incidents to automatically close 3 days after they have been set to Resolved state, unless the Caller does accept the resolution, so that the system is not flooded with resolved Incidents and I can report on successfully resolved Incide...
Hi Community, How would I pass data through my UI Action to my UI Page, and then send that info to my Script Include to update selected Records? I've updated the post with my code. I have deadline on this can you please help. I am referring to follo...
We have a public knowledge base, that works fine on an old style portal. I would like to show KB articles to public so unauthorized users can read them. Using a UI page build with UI Builder. I have searched around and the only posts I can find are ...
Hello, We have upgraded the post production environment from Quebec to San Diego. Has anyone experience the following error message when booking an walk-up appointment? For further information, the error only appears when setting the appointment ty...
hi guys, I was given a sys_id but I do not know which record it is for. Is there a way for me to know which one is it? Where are now using a San Diego version of SNow
So there is a custom app with a custom app table. ACL's are setup to allow access to modules, list, form. But if someone gets the URL to a record on this table, they can go to the record (form) and it loads an empty page with empty section tabs. Why ...
Hi All, I have requirement the below requirement, if a Problem is setting to Risk Accepted the state will be set to Resolve instead of Closed & the complete button(UI action) will be availble in the resolve state to close the Problem record. I deacti...
How to create a child incident ticket in ATF test
I want to create report on all catalog items and respective approvers for the catalog items. Can anyone help me out with this?
