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Installation of PA Plugin

Hi All, I'm planning to Install Performance Analytics Plugin and already subscribed the ITSM Pro License earlier. Just wanted to know which Plugin should I need to  install- 1. Performance Analytic - Premium (com.snc.pa.premium) OR2. Performance Anal...

As a Service Desk Analyst, I would like to be able to use the List View's preview icon to view the details of an Incident in a popup window so that I can quickly scan Incidents without opening each one.

I am able to use the List View's preview icon to view the details of an Incident in a popup window. When viewing an existing Incident in the list popup view, the form should appear as follows: Number, State ,Caller, On hold reason (only display when...

suneel kumar by Tera Contributor
  • 1007 Views
  • 3 replies
  • 0 helpfuls

Resolved! I would like Incidents to automatically close 3 days after they have been set to Resolved state, unless the Caller does accept the resolution, so that the system is not flooded with resolved Incidents and I can report on successfully resolved Inciden

 I would like Incidents to automatically close 3 days after they have been set to Resolved state, unless the Caller does accept the resolution, so that the system is not flooded with resolved Incidents and I can report on successfully resolved Incide...

Pass Data from UI action to UI page.

Hi Community,  How would I pass data through my UI Action to my UI Page, and then send that info to my Script Include to update selected Records? I've updated the post with my code. I have deadline on this can you please help. I am referring to follo...

kuttti by Kilo Guru
  • 1028 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to ACL to block URL access?

So there is a custom app with a custom app table. ACL's are setup to allow access to modules, list, form. But if someone gets the URL to a record on this table, they can go to the record (form) and it loads an empty page with empty section tabs. Why ...