Can we configure Email Account in PDI

[Onkar Pandav]

Hello,

For POC, I want to implement inbound email actions in my PDI.
Just wanted to check if it is possible to configure an Email Account in PDI or not.

I found one link here: Sending emails from PDI 

TIA for any help on this.

[Ankur Bawiskar · Accepted solution]

@Onkar Pandav 

sending and receiving emails in PDI is not supported.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Onkar Pandav 

sending and receiving emails in PDI is not supported.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[rohansargar · Accepted solution]

Hello @Onkar Pandav ,

In your ServiceNow Personal Developer Instance (PDI), it is not possible to configure a custom Email Account (like Gmail, Outlook, etc.) due to platform limitations on free instances.

Here’s why:
Inbound Email Actions are supported in PDI.

But PDIs do not allow configuring a custom inbound mail server (POP3/IMAP) via System Mailboxes > Administration > Email Accounts.

The inbound email account configuration is read-only in PDI. You can see it, but cannot add/edit accounts.

Mark Helpful if you got answer for your solution.

Best Regards,

Rohan