Some options:
- The ACL on Attachment table. Since you have tried that, can you share screenshots of that and (if applicable) the code?
- Other option is a (Catalog) Client Script.
For example as Suggested by Mark here:
Create a new Catalog Client Script
Type: onLoad
function onLoad() {
var attachmentButton = top.document.getElementsByTagName('sp-attachment-button');
attachmentButton[0].parentNode.hidden = true;
}
- Mike suggested to clone the widget (in that thread the SC Catalog widget). Depending on the type of 'ticket' you might have a different widget. See if you can apply the same principle as discussed here:
Clone SC Catalog Item and add to the page.
On clone widget in client script you will see something like. Make sure to add sys_id of catalog item you want to exclude
c.showAttachments = function() {
return !$scope.submitted &&
!c.data.sc_cat_item.no_attachments &&
c.data.sc_cat_item.sys_class_name !== "std_change_record_producer";
};
change it to
c.showAttachments = function() {
if (c.data.sc_cat_item.sys_id == 'SYS id of catalog item') {
return false;
} else {
return !$scope.submitted &&
!c.data.sc_cat_item.no_attachments &&
c.data.sc_cat_item.sys_class_name !== "std_change_record_producer";
}
