Hello All, I have an excel file. I need to have a hyperlink in the form. On clicking that hyperlink, that excel file should be opened. I searched on community and found varying answers related to this but couldn't get a clear idea as to what has to b...
Hello , I have created a template and have applied an 'on load' client script, which when a new change form is loaded the template is applied , My 2 additional requirements are 1. CRs created from any related list (ex: parent RITM), template is n...
Hi, Can we add a ppt., as Knowledge Article? I have a ppt to add, that should be visible to ITIL users. Thanks, Vaishnavi
Hi, Im looking to create a report to show an Resolution trend like how many tickets were resolved the sameday, how many tickets were resolved in 3 days and so on.
I have created catalog Item. There is a variable "Current Location".I want to fetch the location of logged in user and want to auto-populate that. I've tried almost all the ways but not able to fetch that. In variable's default value == javascript:gs...
When the state field changes in RITM then, REQ state needs to be changed. RITM States: REQ States : Open Pending Approval. Closed Complete. Approved, Clo...
I cannot see the Problem State Chevron on the top of the Problem Form. How can I display it.
Hi SNow community,I'm having some issues with a BR where it prevents the duplication of RITM's based on the variables input. In this case, if the user request a service which he already submit earlier it would avoid the RITM creation but on the other...
Hi, How can I change the font of the additional comments text? Currently, the font of the additional comments is Times New Roman but I would like to make it Arial. Is this possible?
I need to create a report for the customer where if Change record has child records , I need to get the count of child records. FIlters are : Parent record has CI "ABC" and planned end date at or after today. Customer wants the same in List view. I e...
we have a catalog variable in one item, serial number in this serial number, serial number of the asset of that user contains has to populate. here am attaching the user record form, the asset attached to this user record. serial number will be in th...
Hi, The delegate is not receiving mails regarding approval. I have checked in Email logs. It worked fine in dev but not in QA. Thanks, Vaishnavi
A really handy feature in the main ServiceNow UI is the ability to see the pop out for the combined Activity Stream, is there an equivalent piece of functionality for use in the Agent Workspace.
I need a user to with service catalog admin and itil role access to create an update set and use the picker option from setting how should I achieve this?
How to set default password to a new user...when the user record inserted for the first time we need to set default password as "Sathwik@"