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risk assessment values using rest api explorer

Hi Team, I need to set risk value using risk assessment questions and answer via rest API explorer but I am getting a way to do that, could anyone please help me to achieve that. Regards, Nisha

Nisha6 by Kilo Explorer
  • 657 Views
  • 1 replies
  • 0 helpfuls

Resolved! List collector variable on sctask

I've created a catalog item, where I use a list collector variable to get user to choose from a list of assigment groups. But when I look at the sctask than is created from this catalog item, the list collector looks very diffrent.  I've found out, t...

Lykke by Tera Contributor
  • 648 Views
  • 2 replies
  • 1 helpfuls

Resolved tickets are not auto-closing

Resolved tickets are not auto-closing: Incident are not closing after 7 days. I have checked the system properties and BR "Incident autoclose" and also checked scheduled job. All are active. Please suggest me any solution for this.  

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manasa32 by Tera Contributor
  • 1018 Views
  • 8 replies
  • 0 helpfuls

Fetch/Extract 'Template values' of a template and populate the values in catalog item fields when a template is selected from a reference field.

I have a field called 'Select Template'(template) on a catalog item which is reference field to sys_template table. When I select any template the template values like description, short description, category, subcategory should be auto populated in ...

Ideas for redirects from one portal to another.

Hey guys, I'm working on a project where we are changing from one portal to another, more updated one.  so instead of the portal being "now.com/THIS" it's going to be changed to "now.com/THAT".  I was tasked with putting together a way to redirect tr...

How can I make an attachment required for an order guide?

I am trying to create an order guide. One of the catalog items will need to require an attachment before the request can be submitted. Is it possible to make this a requirement within the guide?  If it is not available for Rome, will functionality be...

Resolved! Service Catalog client script variable query and assignment

Hello all, I've been researching and testing a recent request for our instance, and I seem to be running into a wall. Also, I'm just starting to learn the ServiceNow scripting side, so please forgive my ignorance if I'm not approaching this correctly...

Resolved! Manager Approval for a Change Request in Review State

Good morning, I want to add the assignment group's manager approval to change requests when they move to a Review state. The reason is that managers need to approve the change request again to ensure the assigned team member documented everything cor...

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Resolved! Resizing images in emails

Hi, Do you know how I can add resize image option while composing or replying to an email from any ITSM module? When our agents sends an email from system they usually copy and paste images but cannot resize.

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PS by Tera Expert
  • 2083 Views
  • 12 replies
  • 0 helpfuls

Change Reporting Assess to authorize

I am being asked to build a report that captures when a change is moved from assess to authorize state at a specific time during the week.  Is there a way to capture this via a regular report or something via analytics?

Denise10 by Tera Contributor
  • 833 Views
  • 4 replies
  • 0 helpfuls

Color Changing field based on the Choice

I have a requirement of changing color of a field based on the select box. In a Custom form, there is a choice field. Based on the choice, two string fields has to change its color and shape. I am able to change the color by writing the client script...

Lavanya11 by Kilo Sage
  • 965 Views
  • 8 replies
  • 3 helpfuls