Hi All, I am unable to attaching Knowledge article for a service request in agent assist, it is working for incident but not for service request. When I click on the attach button in agent assist it shows like Attach note field not found. If anyone a...
Hi SN Community,Just want to ask if you have experienced that the "Create Dashboard Version" button is not displayed in all homepages with users and with none in the cogwheel menu of homepages. I checked the sys_portal_page as well and I think the "C...
I want to remove "Insert and Stay" button from context menu of a form how can i achieve that?. As the action name starts with "sysverb" & also it is not available for the table from which i want to remove it when i searched in UI actions list. But o...
Hi, I have a custom table name "Contractual". Which has Home field which is a reference field of a other table denomination whose fields are Name , Role, Country. I want to get unique value of name should be visible when I click home button on Contr...
Hi All, Could any one help me to join the following two tables sys_history_set and sys_history_line in database view so that we can able to full the report out of those two tables into single report.
We have a custom field(True false type) on change form which is getting updated,Initially it is set to false, when the change state changes from schedule -> Implement it get updated to true and when again when state changes from implement to review ...
I want to make the work notes and additional comments switchable like how it is in Incidents I bought the fields but it looks like this II wqant to make it look like this Thanks in ton
Hi, When we update any topic i see it updates in sys_cb_topic and sys_cs_topic in the backend, can anyone please help me to understand the difference between these tables?
Hi Community, In our development instance, I have the Virtual Agent set up on our Service Portal page to allow a customer to “Contact Live Agent”. When this option is selected, the agent I am impersonating in Agent Workspace Home is set to be availa...
Hi, How does ServiceNow remember the last dashboard a user accessed? We have dashboards set as the Home. Thanks, Adam
How are groups using the category and subcategory fields within incident? With CSDM/CMDB CIs what are using category and subcategory for and how are they leveraged in analytics and automation? We are on Quebec moving to San Diego and are looking for ...
Hello! We have a several SLAs setup and running for a particular custom task that has a long life (months). We recently updated the duration for one of the SLA definition on this task. Here's what we are seeing:For task records created prior to th...
Hello Team, I have few related lists on few Ticketing Modules. .and I want to remove "Edit" button on one of the related list on HR Form, based on some condition. For EX: if the ticket state is transferred, The below related list should not have "Edi...
Hey Developers, I have used ${URI_REF} opposite to Number. Instead of showing STRY number it's showing short description of the story. I have been using ${URI_REF} & it worked as expected. Not sure what wrong here. Please suggest.
How to provide link the service portal for take me back to the incident email notification script. I tried this link:-"https://dev12455.service-now.com/sp?id=form&table=incident&sys_id=-1 "; But when I provide this link it is taking me back to that p...
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