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Enchancement Requests Process

Hi, When a user submits a catalog form called Enhancement Request, first I(ServiceNow Developer) create it in development instance it should get approval from the client, then after approval, it should directly move to QA instance then again approval...

Akshata3 by Giga Contributor
  • 1911 Views
  • 1 replies
  • 0 helpfuls

Resolved! Set CAB Date field on Change Form via Business Rule - not working

Hello, I found a post in the forum showing how to populate the CAB date field via a Business Rule. But the script doesn't seem to work for me in either work or private instances. Is there something I am missing in the script? Many thanks for any assi...

Baggies by Kilo Guru
  • 1090 Views
  • 2 replies
  • 0 helpfuls

Increase Export Limit with CMDB Query Builder

I am trying to increase the Export Limit of CMDB query builder export results , Currently it is exporting only 10000 rows. I read that it can be increased to a preferred number by using glide.cmdb.query.max_results_limit sys property I had set this p...

lakshmin by Giga Guru
  • 1898 Views
  • 3 replies
  • 0 helpfuls

How to attach SLA to already close SCTASKS

Hi All, We have recently created SLA for SCTASK and I wanted to attach SLA to already closed tasks. I have checked out a few other community posts but am unable to achieve it. Any leads would be appreciated.

KS7 by Kilo Contributor
  • 874 Views
  • 2 replies
  • 0 helpfuls

Resolved! Is there a way to populate the Company field on the CI records?

We are currently using Discovery to manage our inventory. We have discovery schedules setup with an specific location that run every day for different IP addresses range. However, we are running into the issue that the Company field is not being popu...

Why does the "Next Run Date" field not change?

Hello all,     I am curious of why the "Next Run Date" field does not seem to change.  I deactivated and re-activated the Archive rule and the date stayed the same.  Can anyone provide some clarity on this mystery? Thank you.

lonesoac01 by Giga Guru
  • 711 Views
  • 3 replies
  • 0 helpfuls

Resolved! what does groupBy() in glideAggregate exactly do?

Hi Experts,   i was trying to clean up duplicate CI, and i found that my code works if i group By all three category (parent, child & type) and not if i just groupBy one category.   May i ask what groupBy(), does here exactly? why is this code is not...

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Resolved! how to access workspace

Hi All, Please help me what is the issue here , I have Activated FSM(field service management) plugin. i m  admin but still i m unable to access "Dispatcher Workspace". please advise what will be the issue.

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chanikya by Kilo Sage
  • 1248 Views
  • 5 replies
  • 1 helpfuls

How to notify user with incident changes ?

Hi I want to make a notification that display any updates/changes made to an incident by someone else than the incident's "assigned to". Is it possible to include the update/change, whatever it may be, in the notification message? and if yes, how so?...

lars7 by Tera Guru
  • 1141 Views
  • 4 replies
  • 0 helpfuls

Resolved! Translate text to another language

Hello all, I am working on a service catalog which is to be used in both English and French languages. I am trying to translate the default value of a field into French and saving it.. but it's not working. Below are the steps I'm following for trans...