Can we use a case template's URL that will populate a case ticket's fields upon clicking the link?

[Keryn]

I'm the Knowledge Management team lead. SD agents are using Configurable Workspace UI. The SD manager asked me to put the case template's links in our KBAs so that agents can just click on the link (which we should provide in the KBA) and it should populate their case ticket. I tried that, but it didn't work. Any suggestions?

[Abbas_5 · Accepted solution]

Hello @Keryn,

Please refer to the link below:
https://www.servicenow.com/community/developer-blog/3-ways-to-populate-values-in-servicenow-via-the-...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[Keryn]

Thank you for providing this link 🙂