Remove KB Article Author/Revised By Field from Agent Workspace

[Kayla_K]

I am attempting to hide the author or revised by fields globally for any knowledge article. Here's what I've done so far: 

Hide in Service Portal: Clone the KB Article Page widget and comment out the code that inserts the author information, then edit the kb_article page to use the new widget.

Hide in Service Portal Search Results: 1. Clone Knowledge Article Content widget and comment out code that inserts the author information, then edit the Knowledge Article View page to use the new widget. 2. Go to Knowledge Base Properties and uncheck show author.

Hide from any view within the normal platform UI: Updated UI Macro kb_view_common_footer to include <div id="articleAuthor" class="snc-article-footer-metadata-published" style="display:none;">

My problem is that none of these configurations hide the field within Agent Workspace, and I can't figure out how to hide it there too. I've seen recommendations to comment out some of the code on the kb_view page but that didn't help. Where should I go to edit the knowledge article view for Agent Workspace? 

[Community Alums]

Replying on this thread to address similar questions on removing author information from Workspace knowledge view.

1. Open the experience corresponding to the workspace in UI builder.

2. Open the page corresponding to the knowledge view, e.g. "Knowledge View Default" or "Knowledge View SNC".

3. If the page is read-only create another variant by copying this page.

4. Edit test values for URL parameters - enter correct table name and select any article.

5. Select the container that has the author information.

6. In Configure tab, turn off the show author toggle button. 

7. Save this variant and deactivate the original variant.

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