Can we use Packages.java.lang.String(bytesInFile) in business rule?

[saranyavs]

Hi Team,

I want to know the alternative method for using the below java package in business rule. I have used this package to fetch data from an attachment for live chat requirement.

[Ankur Bawiskar]

@saranyavs 

package call won't work in scoped applications

what is your requirement?

Regards
Ankur

[saranyavs]

Hi Ankur, We have to fetch the data from interaction attachment to variable 'tr' in the business rule.

[Ankur Bawiskar · Accepted solution]

Hi,

So basically you want to get the content of the file.

For scoped application you can use this

var attachment = new GlideSysAttachment();
var incidentSysID = '0e352ec80745ac54540bf2508c1ed0b7';

var agr = attachment.getAttachments('sc_cart_item', incidentSysID);

if (agr.next()) {
  var attachmentContent = attachment.getContent(agr);
  gs.info('Attachment content: ' + attachmentContent);
}

For global application you can use this

var sysIdOfRecord = '0e352ec80745ac54540bf2508c1ed0b7';

var grAttachment = new GlideRecord('sys_attachment');

grAttachment.get('table_sys_id', sysIdOfRecord);

var ga = new GlideSysAttachment();

var base64EncodedData = GlideBase64.encode(ga.getBytes(grAttachment));

var data = GlideStringUtil.base64Decode(base64EncodedData);

gs.print("Information Available in File: " + data);

Regards
Ankur

[saranyavs]

Hi Ankur, This worked for me. Thanks a lot.