Resolved! Approver comments on Task
I have a request to make it so that the approvers comments they put in the comments section. How to I go about placing the approver comments into the task?
Forum Posts
Assignment rule not working
Attempting to define Assignment Rules in Change Records to allocate an Assignment group based on the contents of the Business Service field. I have been trying variations on the rules listed below but nothing seem to put anything in the Assignment Gr...
Resolved! How to create a Technical catalog available only for ITIL users ?
We have only implemented Service Catalogs in our ServiceNow Implementation . Now we need to have few catalog items used by ITIL users and not available to user through Service portal . But these item need to visible to users through Order guide . Eg:...
How to find out who has deleted a user's role ?
Hi, A user belongs to some groups which have ITIL roles(inherited=true) and was also given ITIL role separately(ITIL role that is inherited=false).The issue is that ,the ITIL role corresponding to inherited=true either got deleted or ddin't get to at...
Can anyone explain me difference between CAB,Pre CAB and E CAB in change management?
Can anyone explain to me the difference between CAB, Pre CAB and E CAB in change management? Thanks in advance.
Duration time for Requests
Currently, OOB is not setup to populate the Duration fields in RITM's. Anyone know how to set this up?
Download all attachments in one go from sys_attachment table
Hi,Requirement is to download all attachments related to incidents present in instance and it should be done in few clicks not in a away that we need to click 2k-3k times.name of attachments can be manage, i created a script which will append inciden...
Resolved! Alert message before clicking on submit on a catalog item
Hi, I have added an alert that pop's up when we click on submit button on a catalog item. We should be able to submit a request after we click ok when the pop-up appears for the first time. Thanks
Why is my email notification getting sent twice?
I have a simple notification based on a change being a specific state (Review). When a change enters this state, I want an email fired off to a user in a specified field. Here are my conditions for this notification: When I make this event happen,...
Resolved! business rule not running after inbound action
I have an inbound action that adds a work note to my incident containing the email content when the subject of the email contains "work note added". I can confirm that this works. I also have a business rule that runs when my incident gets a work not...
Resolved! How do I add additional fields to Interaction view in Workspace
I am trying to display the fields "Incidents by Same Caller", "Requests by Same Caller", and "Related Tasks" in Agent Workspace for interaction records. I went into form layout and added those fields in the Workspace view, but they are not displaying...
Resolved! Image not showing up in email notification
Hi Everyone,I'm having a strange issue where I have a footer image (company logo) in my email notification. The image is in db_image and I've added it using the image button in the HTML Text Editor in the notification template. When I preview the not...
What is the difference between Social Q&A and Communities?
I'm looking for a capability in ServiceNow to stimulate users community helping each other with how-to questions.Having a look on the SN documentation I see different features like Social Q&A under knowledge management but also Communities under Serv...
Resolved! Catalog variable styles
I am trying to make a variable (type = label) bold with this catalog client script code: g_form.getControl('event_info').style.fontWeight = 'bold'; It is causing a javascript error: g_form.getControl(...) is null. I would also like to make the Q...
Multi Tenant in servicenow?
I want to know what is MT , multi tenant in servicenow? what is thier roles and responsibilities?
