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Does anyone know if there is any type of Business Rule or Script that can be done or something to configure it automatically from the "Creation Date" of a change to the Planned Start date?? We require a 10 day Lead time for our application changes bu...
HiI created an OLA (see attached printscreen) that is linked to the task table (this is the reaction time for our first line).I then created an incident by making sure to respect the trigger defined. The OLA did not start.So, to test further, i adapt...
Hi,I have a funny situation, I put in this catalog request and find it generated an event approval.requested that is actaully meant for change task approvals. Looking at the approval events business rule, there should be a different event fired, howe...
Which role is needed for user to view(Read) the sys_dictionary table.I tried with Personalize dictionary role but it provide both R/W permission to the user.I don want to user to edit sys_dictionary fields.Please anyone help me on this.
Hi,Where can I get Process flow Diagram (flowchart) of Incident Management..?
I am trying to copy data from one table (a custom table that extended change_request) into another custom table (one that extended task).It runs successfully, saying that it processed all 63 records and performed 63 inserts (which would be correct), ...
I am trying to access the name of the Service Catalog Item in a sc_task client script. I seem to be able to get the sys_id of the item with the following ... var item = g_form.getReference('request_item').cat_item; ... if possible I would like to get...
Hi,I have implemented some SLA's as per the requirement.But, sometimes when Start and Stop both conditions are met at the same time, SLA's are not kicking off.I am not able to resolve this issue.Can anyone help me on this?Regards,Youngistan
Has anyone create a desktop icon (ico file) to rollout with a login script? Thinking the 'tick' of Service-now.com would be the icon image.Regards, Lee
I am trying to figure out if there is a simpler way to form a URL to a specific ticket. I know that for a given ticket, if I know the sys_id of a ticket, I can query using the following URL: https://myinstance.servoce-now.com/incident.do?sys_id=46a8e...
At the bottom of List in ServiceNow UI, we could do bulk Delete — out of box. Is there a "recycle bin" kind of place, to recover records deleted by mistakes, for regular user? Thx!
It appears that "Extending a base table" does not copy the base tables fields into a new table, but literally extends (as in java class extends). note - I think the wiki is misleading for creating a custom table in section 3.1 it suggests extending a...
Since service request(Requesting for Info\Data Load\Report etc)\catalog request(Requesting for Access\Requesting for Hardware) are two different things,i think we should not be using Service Catalog to raise Service requests.Does service-now provides...
What is the best approach to setting cancelled incident tickets to Non-Active?
Hi,I have a problem with the list_updater role which allows to update selected or update all function. The user has the view on the application module "My Groups work" or "My Work" which displays all tickets assigned to the user or the user's workgro...