How do I add a count widget to my dashboard
How do I add a count widget to my dashboard, like '10 Open tickets"
Forum Posts
Resolved! Can two prefixes be added to incident table
I have a secondary field within my service ticket called "account number". I have a request to prefix this number with the a field already on the form "branch number". ie. "Branch numberAccount Number". I tried creating a prefix for the field but i...
Change "incident_take_me_to_the_incident" so that it will redirect properly
Hi guys I have a small issue - maybe you can help me..I need an email scripts the will redirect the user (enduser or itil) to the correct place (Service Portal or backend)Therefore I made 2 versions of the email-script "incident_take_me_to_the_incide...
Resolved! Stockroom Questions
I am looking to get some more information from people that use the Stockroom. I looking in to seeing if the Inventory/stockrooms would fit for our company and I had a couple of questions. 1. Are items added to the stockroom thru the stockroom in S...
Resolved! Show the Export UI Context Menu option
Hi, We just upgraded to New York and some of my users are not able to see the Export UI Context Menu option when they are viewing a specific record (i.e. change). This option was available in the previous version (Kingston). I've checked the UI Co...
Resolved! Reference variable on a catalog item displaying "No matches found" for my Service Portal users
Hello all, I have Reference variable on a catalog item that is displaying "No matches found" for my Service Portal users. The Reference is to cmdb_ci_service. My goal is to allow users to select the service they are having an issue with. I then use t...
Comments added on closed ticket.
Hello Team,I noticed that the users are adding comments on tickets that are in closed status . From what I know, the OOB functionality of sending "please reopen <ticket number>" would open the ticket. But in this case, the ticket is still in closed s...
In Service Portal, How to Use AngularJS services rather than window objects?
Hi All, ServiceNow ran health scan reports and we were suggested to replace window objects with Angular JS in the Service Portal wisgets. We have few 'client controller' script lines as below: var url = this.parent.location.href; var popup = window...
Resolved! How to restrict global search for particular roles?
Hi, I want to restrict users without itil role and admin role cannot find knowledge article or catalog items from the global search. could you Please tell me how to achieve this. Thanks, Sai.
Resolved! Delegate Notifications
Hello All, Can we restrict ticket creation (as caller) notification sending to delegate of user..? As checked we can control only four notification for delegates - Approval Assignment CC Notifications Meeting Invitation Thanks in advance.
Using a script or advanced conditions on SLA Definition.
Hello, We are trying to create SLA definitions for RITMs related to Computer Request. With Incidents and other Requests, we have been able to successfully use the States (Active/Hold/Awaiting Info/Resolved) to Start/Pause/ and Stop SLA. With Computer...
Resolved! Confirmation box on click of Cancel button in Service Portal
Hi I am trying to put a confirmation popup upon clicking of a UI action on my UI actions for request form Widget in service portal. Can anyone suggest me how can i achieve that. There is simple list on Service portal which is displaying my requests. ...
Preview record is not working
Hi, Can anyone help me in opening preview record button please find the below screenshot. Preview this record is not working for location form but it is working fine for all forms and context menu is also not working for location and not able to o...
How can you add Approvers into column fields in report showing request that have not been approved yet?
I am attempting to create a report for a certain item that shows the request that still are waiting approval. I want to add the approver field to the report so we can see who the approver is but I am unable to find it to add to the columns. Is there...
How to change field display value on a reference field.
On the catalog item form I have a reference field that points to 'location' table and field name is location. When the user selects field Location Level is store. The display value of location field reference should store ID field not Name field. ...
