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Hello Everyone, I'm looking to get some input regarding OOB incident management. I am looking to put in place an incident management process in Service-now and I see that OOB there is a process in place. My IM process is very basic and doesn't have...
I need to be able to toggle the read only flags at the field level conditionally based on business logic. I tried taking the approach of using the dictionary entries to set every "read only" option to "true", and then override it on the client side...
A common thread I come across on my travels and visiting customers! There seem to be varying schools of thought whereby every Major Incident (a definition in its own right!) is a problem, versus, a more selective approach and not all Major Incidents...
I am trying to use the email functionality within Service Now.I never had admin access before but got that just yesteday, and have no clue how to use that.So basically to make the email icon visible in the blue header.. i right clicked on a change re...
Hello,I've activated the Risk Assessment plugin and setup the Assessment Conditions, Assessments Thresholds, Assessment Questions and follow all the steps described in the ServiceNow Wiki (Using Change Risk Assessment - ServiceNow Wiki). This worked ...
while creating webservice transform map , I could not get the sys_class_name field in cmdb_ci table . That is the Class field is not showing in the dropdown to include in the mapping assist on transform map . It is not showing up on the webservice li...
If Joe User reaches out to the Service Desk and wants his password reset, either because he forgot it or he locked himself out of his account by trying the wrong one 3 times, then that is ... An Incident? or A Service Reqeust? I've seen some document...
I know I can set up a "Default Filter" for Related Incidents tabs at the bottom of my incident views. However, I would like to set up the same default filter for the Show Related Incidents icon. When I try to add the "Edit Default Filter" from the sl...
Hello,Wonder if anybody can help, I have a problem on my content management site where the 'Submit' button is not being displayed for the 'Create_Incident.do' page, it works fine in IE8 but the site exhibits strange behaviour as below1. Submit button...
Hello! Do anyone have any idea why you wouldn't get the impersonator button (yellow key) by the padlock when you are an admin? I still can't get it when I add the role "impersonator". I checked under System UI> UI Macros and there was impersonate_b...
Hi folks,I have created a new Service Catalog item called 'HR - Recruitment Requisition Form' (maintain items)I have it workflowed to create a HR ticket and embed the variables of the catalog form into the ticket.Is there a way to pull the info from ...
Hi, Using SSO (ADFS) as an authentication mechanism, is it possible to redirect users, once authenticated, to different landing pages in ServiceNow depending on their roles? I've tried using Login Rules, but it seems these are bypassed when I use SS...
Hello, I'm new to ServiceNow and scripting so hopefully someone can point me in the right direction (we have Dublin). I am working on my first Service Catalog item and workflow (sc_req_item) and as a first step, I'm just trying to get 1 approval...
I'm having a couple of problems pulling some data needs to be reviewed periodically. 1. When a change, request or catalog task gets approved I need to be able to know the date it was approved. Ideally I'd like to know when the approval request was s...
I would like to use execution plans for change requests.To create the execution plan is simple, but how to fill in the fields of the change task from the change request in the execution plan tasks?The is a scripting field, but I don't know how to use...