Resolved! Sorting dates in an array
Hi All,I am trying to sort an array based on dates.Can anyone guide me on this?Thanks in Advance.
Forum Posts
Resolved! Allowing selected super users access to Incidents that they are not related to?
Requirement: How to allow users from a particular department/team to see Incident tickets of other teams/department, without being email notified about the other dept tickets daily happenings. Selected super users should be able to see and create rep...
How to create a report to show User ID, User Name, Email, Department etc for specific assignment group
Hi I need to create a report to show User ID, User Name, Email, Department etc for specific assignment group. But couldn't find the best way to create it. Appreciate your kind advice and assist BR
Resolved! Permissions to remove an item from a related list (via edit) but not delete
Hi Everyone,We recently built out our Release Management process in ServiceNow and I've been having some issues with a related list that was built for me. At first, our release_v2_admin folks had no "New" or "Edit" buttons. I eventually tracked i...
Magnifying Glass Icon
Hi, I noticed that the magnifying glass in "My London PDI" list view is displayed. But the magnifying glass in "My Kingston PDI" list view is not displayed. Is there a way to get this on the Kingston instance? Thanks,Edward
Resolved! How to add different workflow in a workflow ?
Hello Experts how to add different workflow in a workflow? I have seen this below workflow activity with in a workflow but not able to find one under the core tab(core activities).....? Is i am missing anything or can you please help me with the n...
Resolved! Where is saved bundle in portal stored?
In Service Portal when you save your cart as a bundle. Where is this information stored? I can't find any table or such where these bundles are stored for me.I'm trying to figure out if I can copy an existing bundle I've created to another user. Is t...
Can we create Retrospective/Latent Change in SNOW? can someone share the SNOW workflow for the same ?
Hi all, For Situations where P1/P2 tickets needs to be resolved on emergency via Emergency change process in such cases changes are implemented based on email approvals and there is need to record them in ITSM tool as a retrospective/latent change , ...
How to add date filter in REST API query without java script call
How to add date filter in REST API query without java script call. I am trying to filter incidents records based on a date in REST API query. Is it possible to add filter condition on date fields without the javascript call
Resolved! are users added to incident watchlist supposed to receive all notifications subsequently generated?
My understanding is that any users added to an incident's watchlist should receive copies of all notifications subsequently generated for said incident - this isn't working on our instance, could someone please confirm it is supposed to work this way...
Hyperlinks in checklists
Users want to be able to create checklists and checklist templates that have hyperlinks to knowledge articles, intranet, etc. How can I accomplish this? I provided a workaround to type (or copy and paste) the hyperlink and right-click it and use Go t...
Raise Change request from portal
Is there way we cold raise a change request from portal view and create a workflow where once the state of the RFC raised changes then multiple Requests should be created.
Resolved! Auto populate Department and Location field
In creating a new hardware record, i want to auto populate ''Department'' and ''Location'' fields when ''assigned to'' is not empty. Basically, i need the Department and Location field to have the same information from the user profile in the ''assi...
How to use AD groups to manage the access of Service Catalog items visibility to Selected users.
I have created 2 Service Catalog Items (New Hire & Termination). In order to make this visible to selected group of users, i have created User Criteria "onboarding/offboarding persmission" and added selected users in this criteria and it is working f...
Change values for INC Urgency and Impact
I want to change the priority lookup for Incidents. I know how to do this on the Priority Data Lookup table/form. The issue is I need to add values to Impact and Urgency; and for some reason I am not able to do this. When I go to the form to modify ...
