I have a secondary field within my service ticket called "account number". I have a request to prefix this number with the a field already on the form "branch number". ie. "Branch numberAccount Number". I tried creating a prefix for the field but i...
Hi guys I have a small issue - maybe you can help me..I need an email scripts the will redirect the user (enduser or itil) to the correct place (Service Portal or backend)Therefore I made 2 versions of the email-script "incident_take_me_to_the_incide...
I am looking to get some more information from people that use the Stockroom. I looking in to seeing if the Inventory/stockrooms would fit for our company and I had a couple of questions. 1. Are items added to the stockroom thru the stockroom in S...
Hi, We just upgraded to New York and some of my users are not able to see the Export UI Context Menu option when they are viewing a specific record (i.e. change). This option was available in the previous version (Kingston). I've checked the UI Co...
Hello all, I have Reference variable on a catalog item that is displaying "No matches found" for my Service Portal users. The Reference is to cmdb_ci_service. My goal is to allow users to select the service they are having an issue with. I then use t...
Hello Team,I noticed that the users are adding comments on tickets that are in closed status . From what I know, the OOB functionality of sending "please reopen <ticket number>" would open the ticket. But in this case, the ticket is still in closed s...
Hi All, ServiceNow ran health scan reports and we were suggested to replace window objects with Angular JS in the Service Portal wisgets. We have few 'client controller' script lines as below: var url = this.parent.location.href; var popup = window...
Hi, I want to restrict users without itil role and admin role cannot find knowledge article or catalog items from the global search. could you Please tell me how to achieve this. Thanks, Sai.
Hello All, Can we restrict ticket creation (as caller) notification sending to delegate of user..? As checked we can control only four notification for delegates - Approval Assignment CC Notifications Meeting Invitation Thanks in advance.
Hello, We are trying to create SLA definitions for RITMs related to Computer Request. With Incidents and other Requests, we have been able to successfully use the States (Active/Hold/Awaiting Info/Resolved) to Start/Pause/ and Stop SLA. With Computer...
Hi I am trying to put a confirmation popup upon clicking of a UI action on my UI actions for request form Widget in service portal. Can anyone suggest me how can i achieve that. There is simple list on Service portal which is displaying my requests. ...
Hi, Can anyone help me in opening preview record button please find the below screenshot. Preview this record is not working for location form but it is working fine for all forms and context menu is also not working for location and not able to o...
I am attempting to create a report for a certain item that shows the request that still are waiting approval. I want to add the approver field to the report so we can see who the approver is but I am unable to find it to add to the columns. Is there...
On the catalog item form I have a reference field that points to 'location' table and field name is location. When the user selects field Location Level is store. The display value of location field reference should store ID field not Name field. ...
Is there a way to set the due date to blank when specific Catalog Items a requested? I have a Catalog Item that's for internal IT use and doesn't have any workflow associated with it, however when this Catalog Item is raised it's defaulting the Due D...
