Can you export all knowledge articles stored in your knowledge base?

[LauraDale]

If a business unit wanted to migrate to another knowledge solution can you export the documents stored in SN?

[Alberto Consonn]

Hi,

please check the below thread, it will give you the answer:

https://community.servicenow.com/community?id=community_question&sys_id=ac2d03a9db9cdbc01dcaf3231f96...

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[snowolper]

Best Practice:
Export/Import Knowledge Bases, Categories, and Articles in batches. Do not attempt to transfer all at once as some KB Articles may be bigger than others and can cause corruption, issues or unintended issues (missing attachments and other items) that are easier to fix in batches then an all or nothing method. 

Also, create a local update set prior to starting just in case. 

Example: 

Need to export Knowledge Base, its Categories and all its relative Articles from SNOWsiteA too SNOWsiteB.

Follow these steps:

1. Be sure to export the Knowledge Base from SNOWsiteA and import the intended SNOWsiteB (Production, Test, Development, etc.).
2. Export the Knowledge Base Categories from SNOWsiteA and import the intended SNOWsiteB 
3. Export the Articles from SNOWsiteA:
4. 1. Go to SNOWsiteA Knowledge > Articles > All.
   2. Create a filter to render a scoped export.
   3. Right-click at the tables banner > Export > XML
5. Import the Articles to SNOWsiteB
6. Post Import
7. • Update all articles hardcoded hyperlinks to correct links
   • doublecheck all attachments and images
   • doublecheck styling
   • all other check and tests need to be applied.

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