Hello. I created a business rule (after insert, global scope) in the sc_req_item table. This rule needs to get a GlideRecord in the sc_request table of the REQ record associated with the RITM being created. var req = new GlideRecord("sc_request"); re...
I have a requirement where I need to download the KB Article from portal.
Download the KB Article with images from portal .
There are many ways to approve a request, I want to know the best practice as well as fastest way to approve a request.
Hi!I need creat a Group to approve Changes, this group need recieve only changes in their queue.How do I restrict send Incidents for this especific Group?I tried through workflow, roles, group configuration but I didn't have success.
i created a new catalog item form but the resultant catalog task form does not have the fields that is from the RITM. is it to edit the default view or how can i present the ticket with the correct boxes on it for the fulfiller ? it is just showing ...
I have created new categories in portal and when I hover the mouse I am getting the categories name as hover text.how to disable this? I have seen few system properties are in false state.
HI all, I have a requirement , need to add hyper link on the below variable ion the change form, the hyper link is available below the variable , how to achieve this , i didn't any option ,please explain
Hi All, I have created a module and i am trying to open a UI page when we click that on navigation bar, on this UI page i want to add 3 buttons of different region and show a report of incidents from different regions. How can i achieve this . Regar...
I'm having a problem when I try to open a flow action, in a flow. Also, I can't access the flow variables in the same way, as catalog variables or other flow variables. Its stopping me from opening any flow action from this particular flow with the ...
I have uploaded the data using data source/transform map method. Uploaded the data using excel sheet. I see some records are ignored, some are updated and 1 record is inserted. In this inserted record I cannot see the target record - It says empty....
Hi All, On UI page i want to add 3 buttons of different region and show a report of incidents from different regions. How can i achieve this . Regards,Priya
Hi All,I want to set the Employee Center Portal background image as the Home Page background image.I clicked on the image and downloaded it and tried to use it but it does not fit there.Does anyone knows how do I change the container size of the Home...
Hi,Can some one help me out I want to check how many email notifications are generating for Incident. Please explain by using the Navigation. Thanks,
Hi all . I have a variable in in change form, it is a string , but below the variable need to populate the hyperlink like www.gooogle.com How can achieve this
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