Hi Team, we have requirement like need to verify the Group exist or not in the catalog item form level with Active Directory or Azure Active Directory Via Integration before form submission, please help on this. i have seen after submission with Flow...
Hi team, I have created a new module to view knowledge article with some condition. I want to hind or set readonly this filter condition, so that nobody can change that filter to view other records, I can not use list Control as it is applicable for ...
Hello, My org uses our own SMTP server which uses ourService Desk email address as the "From" field on the sys_email_account record. We have recently implemented HRSD, and we want to ensure that notifications in the HR category are sent using our HR ...
Hi All, I want to create two tasks parallelly after a if condition in a flow designer. When a if condition is matched, both tasks will generate simultaneously. How to achieve this?
Hi, whenever I am trying to submit a new catalog item request it is giving me the error on browser "Unique Key violation detected by database ((conn=2340976) Duplicate entry '3454b5a31b65b910cfe2a827bd4bcb8a' for key 'PRIMARY')"I haven't created aby ...
I would like to know the scope of influence when the name of the link icon in the service portal is changed. (yellow part of the image)Please let us know if you know the standard range, as it may vary depending on the configuration.
Hi, I've shared the scripted REST API with the customer to create a ticket in our ServiceNow instance. Now, they're also inquiring about uploading attachments. Do we need to provide a separate API for updating attachments, or can this be done using t...
Is it possible to see updates to catalog item variables in the audit history on a RITM? As an example:1. Open a RITM2. From the context menu, select History > List If there is another way to see updates to catalog item variables, I am interested. Th...
In the context of GenAI, Automation and ITSM - How have you been measuring the effectiveness of automation to eliminate incidents (business disruptions)? E.g. via Incident or Problem management form,etc
I understand it will run once per day but where can I see the schedule ?? Can I change it ???
Hi Experts,I am currently working on Client Software Distribution 2.0 application.Under this, I am creating Software Catalog items from Microsoft Endpoint Configuration Manager -> Application. So basically on each SCCM application, there is an OOTB C...
On one of my catalog Item's Item View screen, if we select the number of Servers it automatically adds the same number of rows in MRVS with some default values. Now the requirement:Suppose user select 5 Servers, MRVS is updated with 5 rows with some ...
Like the Subject states: What is the intended purpose for "Proposal" Tab in standard change proposals? I understand the change request values, but for description and business justification, is that for the user or the user approving/closing the prop...
Hello - I am using the Simple List widget to display records on cmdb_ci_business_app. Setting the link behavior to the form page displays most of what we're looking for, but it doesn't look like Form Sections are supported under that view. Linking ea...
Hi , I have a requirement in which i need to generate multiple approvals if required based on groups and users, i have written a custom action to pass values into flow designers ask for approval action, im not able to select array.string/array.object...
